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Reviews of Holiday Inn Express Derby Pride Park, an IHG Hotel

3 out of 5
Holiday Inn Express Derby Pride Park, an IHG Hotel
Wheelwright Way Pride Park, Derby, England

Reviews

8.6

Excellent

Rating 10 - Excellent. 440 out of 909 reviews" "
Rating 8 - Good. 351 out of 909 reviews" "
Rating 6 - Okay. 71 out of 909 reviews" "
Rating 4 - Poor. 27 out of 909 reviews" "
Rating 2 - Terrible. 20 out of 909 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Keith

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was a nice change from the B&B we have stayed in so far.
Stayed 1 night in May 2024
Response from Hotel Operations Manager on 13 May 2024
Thanks for the amazing review, Keith!All the best,Jack

10/10 Excellent

Chelsea

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was very helpful
Stayed 6 nights in Apr 2024
Response from HOM on 2 May 2024
Wow, 5-stars! Thanks so much, Chelsea. We're committed to delivering a great experience to our guests. We're happy to see you were impressed. We hope to welcome you back and All the best, Jack - Hotel Operations Manager.

8/10 Good

Lauraine

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from HOM on 25 Apr 2024
Hi Lauraine, thanks for the amazing rating. We hope to see you again and All the best, Jack - Hotel Operations Manager.

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from HOM on 3 Apr 2024
Wow, 5-stars! Thanks so much, Simon. We hope to welcome you back and All the best, Jack - Hotel Operations Manager.

8/10 Good

Nathan, Newcastle

Liked: Cleanliness, staff & service, amenities
Good hotel in a convenient location 15 mins walk from city centre and close to train station. Good room air but air con units noisy good breakfast busy at peak time. Only down side very poor evening food menu and over priced compared to other budget hotels.
Stayed 1 night in Mar 2024
Response from Hotel Operations Manager on 2 Apr 2024
Thanks for the review, Nathan.We're pleased to hear that you appreciated our hotel as well as its location!All the best,Jack

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked to watch a football match with my son. Bars and restaurants on the doorstep. Football ground only 10mins walk. Excellent location. Staff super friendly. No faults whatsoever.
Stayed 1 night in Mar 2024
Response from Hotel Operations Manager on 2 Apr 2024
Thanks for the lovely review, David.We're pleased to hear that our location was well-suited for your trip!It's great to hear our team made sure you had a pleasant stay. We'll let them know what you've said!All the best,Jack

10/10 Excellent

Jeanette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great price. Easy walk into the town. Friendly staff. Lovely breakfast. We were really pleased with our stay
Stayed 1 night in Dec 2023
Response from Hotel Operations Manager on 19 Feb 2024
Thanks for the review, Jeanette.We're so pleased to hear that you had a lovely stay!All the very best,Jack

6/10 Okay

Stuart

Business traveller
Disliked: Staff & service, property conditions & facilities
air conditioning rattled all night, I was not moving rooms at 10pm so my fault?
Stayed 1 night in Feb 2024
Response from Hotel Operations Manager on 19 Feb 2024
Thanks for the review and feedback, Stuart.It's unfortunate to read that you encountered this issue, our team will look into this for future services.All the best,Jack

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short break in Derby
Just here for 2 nights. Hotel and room had everything we needed. Location was c good and you can walk into the centre along the river
Stayed 2 nights in Feb 2024
Response from HOM on 15 Feb 2024
Thanks for the 10/10 rating, Christine. We are chuffed to see our hotel ticked all your boxes! We hope to welcome you back and All the best, Jack - Hotel Operations Manager.

8/10 Good

eugene

Stayed 4 nights in Feb 2024
Response from Hotel Operations Manager on 2 Apr 2024
Thanks for the review, Eugene.All the best,Jack

10/10 Excellent

Cam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from HOM on 5 Feb 2024
Wow, 5-stars! Thanks so much, Cam. We hope to welcome you back and All the best, Jack - Hotel Operations Manager.

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from HOM on 29 Jan 2024
Hi Patricia, thanks for the amazing rating. We hope to welcome you back and All the best, - Hotel Operations Manager.

8/10 Good

Robert

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for money
Everything as expected. Great for a large group of friends. Short taxi into town. Shame hotel bar was shut on our return but it was 01.00hrs :-) Good value for money and on site parking a bonus which is something the hotels in the centre don’t have.
Stayed 1 night in Jan 2024
Response from HOM on 9 Jan 2024
Robert, thanks for the amazing rating. Thanks for the feedback and we hope to welcome you back soon. All the best, - Hotel Operations Manager.

8/10 Good

Neil

Stayed 1 night in Dec 2023
Response from HOM on 2 Jan 2024
Neil, thanks for the amazing rating. We hope to welcome you back and All the best, - Hotel Operations Manager.

10/10 Excellent

Jemma

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good stay. Close to town. Lovely breakfast in the morning - sausage, bacon scrambled egg beans toast Cereal and fruit and yogurt. We are vegetarian so just had egg and beans
Stayed 1 night in Dec 2023
Response from Hotel Operations Manager on 29 Dec 2023
Thanks for your top marks, Jemma.Hoping to see you again soon. All the best, -

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from - Hotel Operations Manager on 29 Dec 2023
Thanks for your feedback!All the best,

2/10 Terrible

Robert

Stayed 1 night in Dec 2023
Response from HOM on 20 Dec 2023
Hi Robert, please drop us a message so we can discuss this. All the best, - Hotel Operations Manager.

2/10 Terrible

Nichola

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Hotel Operations Manager on 18 Dec 2023
Nichola, thanks for your feedback.We’re sorry to hear your time at the hotel wasn’t 5/5. We’re disappointed to see your review and we’d like to discuss your comments further. Please get in touch with us via direct message so we can figure out what went wrong. Best wishes, -

6/10 Okay

Daniel

Business traveller
Liked: Cleanliness, staff & service
As expected
It’s a premier inn so you know what you are getting
Stayed 1 night in Oct 2023
Response from HOM on 14 Dec 2023
Daniel, thanks for your feedback. Please drop us a message regarding this. All the best, - Hotel Operations Manager.

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was very quick. Was met by two very pleasant receptionists. First impression of my room was that it was spacious and very clean. A little bit of noise by other guests talking loudly in the corridor or slamming doors late in the evening, but mainly overnight it was very quiet. An alarm did go off outside my room, but the receptionist was very helpful and switched it off. Bed was comfortable. Room with en suite was very clean. Great to have tea, coffee and a kettle in the room. TV had a good signal. Excellent location near to city centre and bus and train stations. Overall, would definitely stay again.
Stayed 2 nights in Nov 2023
Response from HOM on 14 Dec 2023
Wow, 5-stars! Thanks so much, Joel. We're glad you got a warm welcome from the team! Making sure you have a clean and comfortable room is our housekeeping teams' top priority. Thanks for the perfect rating and we hope to welcome you back. All the best, - Hotel Operations Manager.

10/10 Excellent

L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from HOM on 22 Nov 2023
Thanks for the perfect rating, L. We hope to welcome you back and All the best, - Hotel Operations Manager.

6/10 Okay

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from HOM on 20 Nov 2023
Paul, we appreciate the rating and please feel free to drop us a message so we can hear your feedback. All the best, Mark - Hotel Operations Manager.

10/10 Excellent

Judith

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a good stay for 2 nights. First night was kept awake by air con / heater making a noise but the lovely Belinda from reception was so helpful and moved us to a different room nothing was too much for the staff all was extremely helpful and polite.
Stayed 2 nights in Nov 2023
Response from HOM on 14 Nov 2023
Judith, your lovely feedback is welcomed! We're committed to delivering a great experience to our guests. We're happy to see you were impressed. Thanks for the perfect rating and we hope to welcome you back soon. All the best, Mark - Hotel Operations Manager.

10/10 Excellent

Emma

Stayed 1 night in Nov 2023
Response from HOM on 14 Nov 2023
Thanks for the perfect rating, Emma. We hope to see you soon and All the best, Mark - Hotel Operations Manager.

10/10 Excellent

Michael

Stayed 1 night in Nov 2023
Response from HOM on 13 Nov 2023
Thanks for the perfect rating, Michael. We hope to see you again and All the best, Mark - Hotel Operations Manager.

10/10 Excellent

Mrs Alison Julie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight stay
Perfect location for what we needed on that day, the only disturbance was by other guests children running along the corridor outside the room and a group of drunkards allowing doors to slam in the early hours of the morning otherwise a comfortable nights sleep and a healthy filling breakfast before departure.
Stayed 1 night in Nov 2023
Response from HOM on 10 Nov 2023
Mrs Alison Julie, thanks for reviewing your recent stay. We're glad our location suited your needs. Please know that our team are available 24/7 to help with any issues that might happen during your stay. Thanks for the perfect rating and All the best, Mark - Hotel Operations Manager.

8/10 Good

Marie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Derby visit
Hotel was clean & comfortable. Staff efficient & friendly. Definitely recommend
Stayed 3 nights in Oct 2023
Response from HOM on 2 Nov 2023
Marie, thanks for the amazing rating. Making sure you have a clean and comfortable room is our housekeeping teams' top priority. We're happy to see you'd recommend our hotel and we hope to see you soon. All the best, Mark - Hotel Operations Manager.

10/10 Excellent

kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from HOM on 27 Oct 2023
Thanks for the perfect rating, kevin. We hope to welcome you back and All the best, Mark - Hotel Operations Manager.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from HOM on 24 Oct 2023
Thanks for the perfect rating. We hope to see you again and All the best, Mark - Hotel Operations Manager.

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from HOM on 17 Oct 2023
Thanks for the perfect rating, Ian. We hope to see you soon and All the best, Mark - Hotel Operations Manager.

2/10 Terrible

Gunita

Disliked: Room comfort
Stayed 1 night in Oct 2023
Response from HOM on 11 Oct 2023
Gunita, thanks for your rating. Please feel free to drop us a message with any feedback for improvement. All the best, Mark - Hotel Operations Manager.

4/10 Poor

Anthony

Business traveller
Disliked: Staff & service
Basic but clean
Hotel bedroom was sparse but clean. Very noisy with guests shouting!! Breakfast was disgusting!!
Stayed 1 night in Oct 2023
Response from HOM on 31 Oct 2023
Anthony, thanks for your feedback. Please know that our team are available 24/7 to help with any issues that might happen during your stay. Please drop us a message so we can discuss this. All the best, Daniel - Hotel Operations Manager.

10/10 Excellent

Ann

Stayed 1 night in Sep 2023
Response from HOM on 5 Oct 2023
Thanks for the perfect rating, Ann. We hope to see you again and All the best, Mark - Hotel Operations Manager.

10/10 Excellent

Lesley

Stayed 3 nights in Sep 2023
Response from HOM on 4 Oct 2023
Lesley, thanks for your review of our hotel. Thanks for the perfect rating and we hope to welcome you back soon. All the best, Mark - Hotel Operations Manager.

2/10 Terrible

Sarah

Stayed 1 night in Sep 2023
Response from HOM on 27 Sept 2023
Sarah, thanks for your feedback. We’d like to learn more about your experience, so please get in touch with us by messaging when it’s convenient for you.

10/10 Excellent

Deborah

Stayed 1 night in Sep 2023
Response from HOM on 20 Sept 2023
Thanks for the perfect rating, Deborah. We hope to see you again and All the best, Mark - Hotel Operations Manager.

10/10 Excellent

Karen

Stayed 1 night in Sep 2023
Response from HOM on 20 Sept 2023
Thanks for the perfect rating, Karen. We hope to see you again and All the best, Mark - Hotel Operations Manager.

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from HOM on 18 Sept 2023
Thanks for the perfect rating, Philip. We hope to see you again and All the best, Mark - Hotel Operations Manager.

8/10 Good

Susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Met expectations
Stayed 1 night in Sep 2023
Response from HOM on 18 Sept 2023
Susan, thanks for your review of our hotel. We are chuffed to see our hotel ticked all your boxes! We hope to welcome you back and All the best, Mark - Hotel Operations Manager.

8/10 Good

Mike

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from HOM on 14 Sept 2023
Mike, thanks for the amazing rating. We hope to see you again and All the best, Mark - Hotel Operations Manager.

8/10 Good

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, comfortable and good location
Great location for what I needed. Shame the parking costs £5 a day. Rooms were a good size and comfortable and good they have a booth for further supplies if you run out in your room.
Stayed 2 nights in Sep 2023
Response from HOM on 5 Sept 2023
Paul, thanks for your review of our hotel. We're chuffed your trip was worth shouting about. We hope to welcome you back and All the best, Mark - Hotel Operations Manager.

10/10 Excellent

Martin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from HOM on 5 Sept 2023
Martin, thanks for reviewing your recent stay. Thanks for the perfect rating and we hope to welcome you back soon. All the best, Mark - Hotel Operations Manager.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kids enjoyed their stay, family friendly- highly recommend
Stayed 2 nights in Aug 2023
Response from HOM on 31 Aug 2023
Hi, we're grateful for the lovely feedback. We're glad to hear the whole family had an enjoyable stay. We hope to welcome you back and All the best, Mark - Hotel Operations Manager.

10/10 Excellent

Ann

Stayed 1 night in Aug 2023
Response from HOM on 31 Aug 2023
Ann, thanks for reviewing your recent stay. Thanks for the perfect rating and we hope to see you soon. All the best, Mark - Hotel Operations Manager.

10/10 Excellent

David

Travelled with group
Liked: Property conditions & facilities
Excellent staff, easily approachable and made me feel welcome. No facilities, or swimming pool.
Stayed 5 nights in Aug 2023
Response from Hotel Operations Manager on 30 Aug 2023
Hello David,Thank you for your review! Our team make it their number one priority to ensure every guest has an amazing stay with us.All the best, Mark

10/10 Excellent

DAVID

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
10/10
Stayed 1 night in Aug 2023
Response from HOM on 31 Aug 2023
David, thanks for reviewing your recent stay. Thanks for the perfect rating and we hope to welcome you back soon. All the best, Mark - Hotel Operations Manager.

10/10 Excellent

William

Stayed 2 nights in Aug 2023
Response from HOM on 25 Aug 2023
William, thanks for reviewing your recent stay. We appreciate the perfect rating and we hope to welcome you back. All the best, Mark - Hotel Operations Manager.

10/10 Excellent

Shahid

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfectly ok apart from Parking. Parking should be free for hotel's guests. Rest was great.
Stayed 4 nights in Aug 2023
Response from HOM on 21 Aug 2023
Shahid, we're grateful for the lovely feedback. We highly appreciate the perfect rating and look forward to welcoming you back. All the best, Mark - Hotel Operations Manager.

10/10 Excellent

Jamie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice for families
Kids enjoyed it, the room with AC was lovely and the breakfast was great too.
Stayed 1 night in Aug 2023
Response from HOM on 21 Aug 2023
Jamie, we're grateful for the lovely feedback. We highly appreciate the perfect rating and look forward to welcoming you back. All the best, Mark - Hotel Operations Manager.

10/10 Excellent

Charanjeet

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from HOM on 24 Aug 2023
Charanjeet, thanks for reviewing your recent stay. Thanks for the perfect rating and we hope to welcome you back soon. All the best, Mark - Hotel Operations Manager.