Derby Hotels

"The staff was very helpful with our late arrival. However, the room was very disappointing. There were stains on the blankets, blue liquid dripping out of the fridge, and the window shook the whole night. There were lots of noises from the building outside of our room. We were only in the room for about 9 hours so I tried to ignore those issues. When we went to continental breakfast, I noticed there were paper plates to be used rather than real plates and utensils. The staff there was also super friendly. But the food was very disappointing. I will not be returning. "

"Beautiful historic hotel in a great location. "

"👍"

"Very well placed hotel for the theatre district in Buffalo as well as a few train stops down from where the Sabers play hockey. Great hotel and an awesome price!!"

"Amazing, friendly, charming, helpful staff, they let us talk their ear off at the bar and were deeply knowledgable about the mansion's history and Buffalo's scene. Was there in a pinch to offer us extra water bottles or silverware, the small things you forget about when staying at a hotel. Great breakfast options. Immaculate interior, and I really appreciated the local fine art that adorned the walls. So many places do the boring, predictable touristy local maps and travel posters and call it art, this was a step above, as this storied mansion deserved. "

"They dont like to give you your downpayment back "

"Good experience. Stayed there five times for Sabres games already"

"When checking into the hotel there was obviously some sort of zoom meeting going on at the front desk. While the clerk checked us in, he was about to explain where the room was and asked "please hold a second so I can do roll call" to which he unmuted the microphone and tried to introduce himself to the clearly more important moment. At 5 am when I woke to use the bathroom, I turned the light on which spooked the resident cockroaches. 2 went skittering across the sink, to which I smushed one and missed the other. In the morning, when we went to leave, I spoke with a lady at the front desk. Shared about our bug run in to which she explained. "We just had an exterminator come in recently but we were told it could take 2-3 weeks for them to be completely gone..we appreciate your understanding!" 24 hours later, and I am still not understanding. You let us check into a facility that you had treated, but told no one about. When I called back now to clarify my upset (before leaving an honest review), the same woman stated, "how could we warn you about something if we didnt know they were there, if the previous guests didnt tell us?" I reminded her she had mention they had an extreminator there but was told "thats just something we do around areas in general" We stay in MANY hotels and this will definitely not be one we stay at again. **unneeded by us, but the pool was also closed and we were not told when making the reservation. Glad my kids weren't along for this trip."

"The staff at this hotel are tremendously, friendly and helpful. We loved how they kept the granite façade of the old Genesee bank as part of their remodel. Some aspects of the hotel show their age, and signage could be more clear for things like the workout room, but overall lovely. The restaurant was great as well, and although my fingerling potatoes were a little bit too salty, otherwise the food was excellent. We will be back if we need to visit that part of Buffalo again."