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"The staff were very helpful, attentive, and very friendly. Room is being cleaned everyday. "

"Room was comfortable and clean. Staff was amazing; attentive and helpful. Breakfast was fresh and lots of variety."

"Room was ready when we checked in and was wonderful. All the staff were very pleasant. Great location but not too crazy. Easy walk to the lake and all the action of the weekend market. Will definitely stay here again if we ever find ourself back in Hanoi."

"The room was wonderful. The staff was especially helpful and kind. It’s in a great location. And it had the best breakfast buffet I’ve ever had. If you’re going to stay in Hanoi you should definitely stay here."

"Fantastic staff. Couldn’t do enough to help. Even put credit on my phone from their personal bank account so I could phone the airline in the U.K. to chase a lost bag. What a fantastic example of excellent customer service "

"The room was, the staff was really nice "

"What a lovely hotel! From start to finish we had such a good experience at this hotel. The rooms were lovely, we had an internal window and did not detract from the experience at all. The hotel even decorated the room and provided a birthday treat on check in! The breakfast was excellent, great variety every morning. The staff were incredible, so warm and welcoming on every interaction, especially the breakfast staff. The pool was lovely as well and quite quiet on most occasions that we used it. The location is excellent, easy walk to train street (about 5 mins) and lots of restaurants close by."

"The location is ideal, close to restaurants and shopping areas. The hotel itself is very clean and well-maintained. Staff were always smiling and ready to help."

"We only had a night stay, but the staff were very helpful in arranging our early morning departure and early breakfast. Good location near the lake and walking in the old quarter"