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"Personally I think it still well maintain considering it has been operated for many years, the furniture and room condition are aging, hopefully the management could replace them accordingly. Nevertheless, it still a value for money consider the room space. "

"Sprawling property, well maintained. Some renovations were underway while we were there but not too much of a hindrance. Rooms were clean and nicely decorated. Breakfast buffet spread had a good range and also catered for dietary restrictions like gluten free etc. Food and service across the restaurants was generally pretty decent. Areas for improvement are probably in entertainment for kids. Kids club and the coral lounge had limited activities. "

"Staycation with family"

"Hotel was nice. But food was too slow. "

"Suitable for family staycation"

"Clean rooms , near n tidy, facilities are new , experience n exceptionally friendly n helpful staffs"

"From the security officers to the front desk staff & the all other staff at various sectors were friendly, alert & always in smile. - The security officers are great, always looking out around the premise's to ensure safety & render help whenever needed. On 1 night both my female guests returned to hotel near midnight, a security officer took the effort to escort them to the lift lobby to ensure they are safe. - The small issues was that 1 of my guest's room key was not functioning well & needed to approach the Front Desk in few trips to have it fixed."

"Disappointing Experience at a Hotel in Southkey / Mid Valley We stayed here over the weekend during Ramadan. The location is fantastic, sitting above the beautiful Southkey Mid Valley mall, but unfortunately the overall hotel experience was surprisingly disappointing. Around 10pm, almost everything in the hotel stopped operating. We went up to the bar for what was advertised as a complimentary drink with a nice view. When we ordered cocktails at about 10:30pm, we were told there were no snacks or food available because it was “hotel policy” that everything stops at 10pm. The mall downstairs had already closed, and room service had also stopped at 10pm, leaving guests with drinks but absolutely no food options. This is particularly puzzling during Ramadan when many people eat later in the evening after sundown. More importantly, this feels like a missed opportunity for the hotel from a business perspective. Every evening you can see numerous Grab riders picking up takeaway orders in the area, which clearly shows strong demand for food at night. Instead of capturing this demand from both hotel guests and visitors, everything shuts down early. Whether it is food, room service, bar snacks, or late-night dining, there are clearly opportunities here for the hotel to improve service and generate additional revenue, yet these seem completely overlooked. The room condition and housekeeping were also concerning. For a hotel that presents itself as a grand property, the room"

"Hotel is near komtar jbcc & city square is walking distance to it.The other side is near eating place that opens 24hrs. Toilet hotel abit of wear & tear condition. "