Pengerang Hotels

"Staff were welcoming and helpful. The reservation team were unable to guarantee us the interconnecting door we needed between our two rooms in advance. This was hugely stressful for my partner who only wanted two rooms if we could have the interconnecting door. We took a risk on this and thankfully they came through on the day. We would have been so much happier if this feature could have been secured at the time of booking. Thankfully our rooms were in a quiet wing away from the ‘Sessions Live’ stage where a brilliant cover band interrupted restaurant guests who were trying to eat and talk with each other. I found this setup a bit unforgiving and more acoustic isolation for guests who didn’t want to freeze in the indoor area of the restaurant would have been helpful. We retreated to a closed off part of the outdoor seating and had to argue our case to sit there. Breakfast was amazing and so were the team who served it. High energy happy people. You have to try the roti and the local coffee. I enjoyed the local food items on the menu. Unfortunately there were two dishes on the menu named SPAGHETTI CLASSIC NAPOLITON. One was slightly more expensive with basil & Parmesan, the other slightly cheaper with tomato sauce & broccoli. We ordered the basil one, got charged for that one, but received the other. Perhaps one of these dishes could be renamed so as not to cause confusion? Pool staff were always friendly and chatty. The splash pad was great for the kids too"

"Lobby and service staff were great. Room was a big but a little old and ceiling was mouldy. "

"Yes "

"Okay "

"Excellent service, friendly staff. "

"Excellent service esp the sport club folks 👍"

"Overall very good experience, staffs are very helpful and friendly, I will try to book again soon "