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"Everything was lovely"

"Very nice modern Onsen hotel, our Japanese style room is spacious with a separate sitting room and the view is great. The buffet dinner and breakfast were great and the onset facility is wonderful. The hotel provides shuttle bus services to the local attractions and JR station. Highly recommended."

"The location was near the train station and nice. A little far from the castle."

"Really great spot, staff was wonderful and the complimentary breakfast and dinners were great, the Onsen was nice and relaxing, make sure you bring cash if you want to explore town because none of the buses accept IC cards"

"This was absolutely one of the worst trips I have ever done. Hotels.com help contribute to this. Not so great experience. Both the hotels.com and the resorts websites provided false information. The conditions were so bad that I landed up leaving a day early. I had to take someone to the hospital due to the dirtiness. I did not get refunded and I was actually charged more than what was expected. The location was great and the staff was great but they were unforgiving when it came to providing a refund or understanding the situation. Do not recommend this place unless you don't mind old worn down overcharged definitely not a two-star hotel resorts. One note you will have to pay for everything even if it says all exclusive."