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"We really enjoyed staying here, the onsen was so relaxing and beautiful. Some of the staff were very nice and sweet, others were kind of rude. Its also very quiet and safe around the hotel so we liked that. It was hard to find a restaurant within 20 minutes walking that was open for dinner, but we met a sweet auntie who told us where to find good food. We will definitely stay here again when we come to Kinugawa"

"The rooms was great. The shower was FABULOUS! And we just LOVED this room. We were so sad to have to leave. The beds were so incredibly comfortable. "

"Everything is good."

"Very big rooms! Game Center and shops at the lobby floor! Place is surrounded by nature!"

"The oldest Western-style hotel in Japan. Beautiful elegant building and old world charm - a welcome change from the ultra modern hotels prevalent in Japan. Would thoroughly recommend."

"Pretty good "

"I stayed at the Ritz-Carlton Nikko recently and honestly, it was one of the best hotel experiences I’ve ever had. The location alone makes it worth the trip — right on Lake Chuzenji, with the mountains and waterfalls of Nikko all around. It feels super peaceful and completely different from the city vibe of Tokyo. Rooms The rooms are huge by Japanese standards and beautifully designed. Think modern but with lots of Japanese touches — sliding doors, deep soaking tubs, and big windows that frame either the lake or the mountains. Mine had a lake view and waking up to that every morning was amazing. Food Food was excellent. Breakfast had both Japanese and Western options (the Japanese one was really special). Dinner was pricey, but the kaiseki course was worth it for the experience. If you want something lighter, there are cafés around the lake too. Onsen & Spa This is where the hotel really stands out. The onsen (hot spring) is incredible — both indoor and outdoor baths with natural hot spring water. Sitting outside in the hot bath while looking at the mountains was pure magic. Service super professional, but also warm and friendly. They remembered small details about preferences and made everything feel easy. Special thanks to Alex, Marek and Tiff. Overall If you’re heading to Nikko and want to splurge, this is the place. It’s not cheap, but it feels like an experience rather than just a hotel stay. Perfect for a co"

"The best part about this hotel was that everything was neat and clean and the dining was very affordable price "

"Im glad i booked a room with outdoor hot tub. I loved japanese rooms that consist of spacious view side and tatami floor; my room had split toilet and shower stall as well, which is massive plus bc i dislike UnitBath system. Lounge access was great with local specialty beverages and snacks. The premise has so many retails and entertainment places. The buffet offered wide varieties that went beyond my expectations. Overall, one if the best establishments in Kinugawa. The outdoor bath on the highest floor was massive plus. "