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"Great location: walking distance to South Cra"

"Room didnt have a view! All amenities and furnishings very tired, subsequently hotel admitted they are waiting for a refurbishment. Good location, but...."

"Really impressed with my stay. The room was clean, modern, and genuinely comfortable. Staff were kind, calm, and professional - they made everything easy. Location is unbeatable, right across from Southern Cross. A reliable, clean, and well‑run hotel. Would gladly stay again. "

"Great sized and clean room"

"Yes"

"Air Con too high- room was cold Front desk needs more staff @ 2pm check in time- process was very slow including pick up of bag from luggage room Also, reception staff had no knowledge (&no interest) in providing local amenities knowledge. And the “$100@ security fee is offensive! "

"Staff were wonderful in all areas reception and while eating in the restaurant "

"The pool had a smell of raw sewerage and the sauna floor under the benches looked like it had never been cleaned. It was very disappointing."

"Great stay once again, nice hotel decor, staff very friendly at check-in, but check out staff was average as didn’t ask how my stay was, etc. There was also a staff on L2 asking if I was ‘staying at the hotel’ which I find highly unusual and very mtrusive (as if to say that I not a quest and shouldn’t be there) despite me dressing in smart casual and sitting on the sofa with a laptop working! How very odd indeed. But checkin staff was super helpful and friendly (I think she’s French and she was wearing glasses I forgot to ask her name unfortunately). The other unfriendly staff were both Asians and both with glasses too). "