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"Kind front staff, nice location on Katoomba's main street, easy access to Echo Point and walking trails. proximity to a big supermarket"

"3 bed deluxe room booked for two nights, arrived after 4PM room was not cleaned or made up, told them and given a 1 double bed room which was very small and unclean, shower leaked as door not fitted correctly mouldy seals on fridge mouldy wall near exhaust fan, in general needed a good clean and some repairs, access from the motel to the hotel was by either by a pretty steep stair case or a pretty steep incline which would be unsuitable for frail or disabled people. Staff was nice and friendly definitely would not stay there again. Views were very nice which would have been an excellent bonus if the room was what was advertised and what we paid for. Overall very disappointing."

"Room was clean, staff friendly and great location. Would stay again."

"We do not have pets so not applicable. Great location for everything the Blue mountains have to offer. "

"Felt like we were in steerage on the Titanic."

"Easy and comfortable place to stay at this grand old hotel. May account for the odd musty smell at times. The bar entrance area is a great place to sit with a view, beautifully upholstered arm chairs with an art deco vibe. Stayed in the heritage room - standard basic room - so no view and the bathroom was dated and in need of a reno. But clean and comfortable. The bed was the best. King size and really comfortable. The room was spacious and pleasant. Tv needs an upgrade to smart tv. Parking is easy and free. Pool hotel is a great place after a walk in the national park - which is glorious!! Initially booked for 3 nights and booked an additional night. Great place to visit. 😊"

"A perfect balance of walking and relaxing- an amazing vibe. Refurb work well under way and did not detract from the experience at all. Great location; great staff , will be a place to visit again and again ."

"The property is a bit run down and in need for renovation. However, one cannot beat the view!!"

"The iron in our room didnt work properly other than that our stay was great "