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"Great!"

"Our stay at Quest Ballarat Station is a pleasure. Cleanliness and ease of use of everything is more than we are expected. Just fyi there is no water bottles supplied in the room, but ladies at the reception provided us without any hassle. Centrally located. One bedroom apartment had microwave, induction hob, cooking utensils, dishwasher, clothes washer and dryer. And undercover parking is available for $15. We use our own Disney+ and Prime Video subscription logins to stream on both days, no hiccups. We thoroughly enjoyed our stay and certainly stay again on our next visit to Ballarat."

"Zero sleep. Checked in at 3pm, was given a room next to the Lifts. Same thing happened the week before at their sister Novotel in same complex. I'm assuming these are the rooms for Expedia guests. Amazing that the soundproofing is excellent on the outside so that you hear no planes and yet, inside, the Lifts are so loud it sounds like planes ... all night, constant. Sleepless night was had. Not sure what we paid the high price for. Should provide ear plugs for guests in those rooms. Attempt at in-room dining around 8pm went badly. Can't order food unless you log in/use app. There is no phone connected to desk or dining. Scanned the Help QR Code which opened Whatsapp. Nobody responded in Whatsapp. Had to look up the hotel phone number and call them direct. Put through to in-room dining. No-one answered. Desk had to take order. Long wait for two desserts, a hot beveridge, and an iced beveridge. Hot beveridge was stone cold. Only one dessert was covered. One of the desserts had icecream missing and had a weird tasting glob of red stuff that was not meant to be on the sticky date pudding. Requested a refund on that pudding. Should have asked for a refund on the hot beveridge that was stone cold. At check out, male staff member would only greet and speak to my husband. I barely got a glance as I handed over keys. He wished my husband good day. Booking was in my name, but I got nothing. The exact same thing happened at the desk when we stayed in their Novotel wing the week before."

"The staff, while doing our check-in at 11pm at night, were wonderful. Do friendly and helpful. The male staff member we spoke to the next morning to make we had checked out correctly, refused to look me in the eye. Would only look at my husband even when I smiled and tried to speak to him. Happened again with male morning staff when we stayed in their Ibis wing a week later. Unfortunately, our room was on the back wall of the Lifts. We were exhausted checking in at 11pm and found we then couldn't sleep for Lift noise. I thought it was because of the late night check in (first come, best served), but we got stuck next to Lifts a week later in the adjoining Ibis. So, I guess these are the cheap rooms for Expedia bookings. The mattress was hard. The breakfast was astounding! Well done on the breakfast, cleanliness, female staff, room decor and presentation."

"We only stayed for one night to catch an early flight and you can't beat the location. A bit expensive but well worth it."

"The property was nice and clean and check in was a breeze. They have a food van out the front which was so convenient for breakfast and a coffee the only thing was the bed was a bit hard for me but may suit someone else but overall was great."

"Stunning accommodation but just a couple of things need improvement, coffee maci"

"I had a good stay at this hotel. Make sure that you book your shuttle to the airport a bit earlier than needed."

"Nice rooms, great water pressure and easy free parking on the street. Loads of food options in the area plus close to the lovely parklands along the river. "