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"Spiders in our room "

"Our stay was 10/10. Maritza at the front desk was extremely helpful and helped us fill a two day itinerary with everything we wanted to do. The food and drinks were very good. Spa sauna is highly recommend with great views. Boat tour across the multiple towns in the lake is also a must. "

"Wonderful and helpful staff. Really enjoyed our time at La Perla Maya. Breakfast is sit down with several extras if you want additional from what’s offered with el desayuno tipico or el desayuno americano. "

"The location of La Iguana Perdida is ideal. It’s quiet, beautiful, and you don’t have to walk up a hill to access it. "

"1. Inconsistent check-in information We were initially informed that check-in was only available between 3pm and 6pm. However, when we contacted the hotel due to a travel delay, we were then told check-in was available until 8pm. This inconsistency caused unnecessary stress during our journey. 2. Lack of luggage assistance At reception, we were told that someone would assist us with our luggage, but no one came. We ended up carrying all our luggage ourselves. If assistance is not available, expectations should be managed more clearly. 3. Poor cleanliness standards One of the bath towels provided was visibly dirty and had not been properly cleaned. When we reported this to the front desk, there was no apology or acknowledgement, which is not acceptable for a hotel of this standard. 4. Unreliable laundry service We were told that laundry given in the morning would be returned in the afternoon. However, it was not ready until the next morning, which disrupted our travel plans. Additionally, the clean clothes were returned in the same bag used for dirty laundry, despite our request for a new one. 5. Noise and room comfort issues The hotel was very noisy due to a nearby bar playing music until late evening and additional noise early in the morning. The curtains also did not block out sunlight effectively, making it difficult to rest properly."

"We stayed in armadillo room. Rooms are staggered on the hill , our room was the highest. View is fantastic. Room was nice. Great hot water,lighting,sockets ok, small heater which was definitely needed at night. Room cleaned everyday. Staff were nice, left you alone. Resident cat was friendly. The breakfast was traditional,with a bowl of fruit. It was fine but got a little boring. Other choices you had to pay for and were a little expensive for us. The breakfast got busy and there's only two staff on , I think sometimes they need another helping hand . I would recommend this place , there's a little noise from the road but it's not bad. Tuk tuk into town is 15 Q per person."

"Good cliffside hotel with sweeping views of the town and lake. The staff were incredibly friendly and even helped with luggage down the steep winding steps. The restaurant served fresh, delicious food, and the lakeside path made it easy to walk to town without needing a tuk‑tuk. A convenient and memorable stay."

"The location is fantastic with great lake and volcano views and a short walk to the Main Street. The hotel however is v average. The rooms are v dated, the bathroom smelt of drains and overall it’s noisy. Average at best. "

"No tiene aire acondicionado. El aire que ponen no enfría y únicamente hace mucho ruido. No vale la pena en relación al precio "