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"It was ok in general - nothing outstanding or unacceptable. However, there were a few maintenance issues that should be addressed. 1. Steps leading to the west parking area are dangerously uneven, particularly the bottom step. The stairs have sunk relative to the parking lot curb. 2. The elevator door is noisy (needs fixing) and at times did not open when called to the second floor even though the elevator had come to that floor. Had to push the call button again. Finally, there is no elevator inspection signage. Doesn’t NY require periodic inspections? 3. The tub in our room (207) appeared to be dirty on the bottom. Turns out to be stained or worn but clean. 4. The TV remote can not turn the tv on or off (must use button on tv) and there is no channel guide. Those buttons on the remote either do not work or the remote is not correctly paired with the tv. In addition there was no paper channel guide in the room. Had to spend a lot of time going channel to channel to find something acceptable (9000 to pick from). The tv was on when we arrived. 5. The heat/a/c units are extremely noisy when their compressors are running (derp rumble). We turned ours off but neighboring room units still kept us awake. Again, room 207. Thank goodness it was not summer or winter."

"Great stay, comfortable rooms"

"Very well maintained. Very helpful staff. Very expensive. Not much to do in the immediate town (especially if the weather is not great). I recommend the dinner at Aurora Cooks. Lovely experience"

"All was very good and clean. Breakfast could have been better but for the money it was as expected. "

"Had excellent stay."

"The Property is Stunning! Very clean and green. All the staff were very friendly and helpful.Plenty of parking and the property is located right next to the Falls trail head, so easy access to that and the state park across the street. The outdoor area is fabulous, with lots of places to sit and have a cocktail by the fire.The room was spacious, and clean. We were in the hillside rooms so we had a balcony with a view of the lake. The room had a nice area with coffee, microwave and mini fridge, everything you could ask for. Bathroom was large with plenty of space for toiletries. Absolutely would stay here again!"

"This hotel was a very nice surprise! The man at the front desk was very friendly and helpful. The establishment was clean, well decorated and extremely comfortable beds. I was just stopping in for a night but I wish it would have been a longer stay!"

"We loved everything about our stay at Plum Point. The staff was incredibly friendly and attentive. The drinks and food from their in-house restaurant were high-quality and delicious. We stayed in early May when the weather is not the best, and we still fully enjoyed the experience and are looking to book another stay as soon as we can. We highly recommend Plum Point!"

"Very clean. Staff was very nice! Bar area was nice. Smelled really nice in there!"