Diamond Hotel Guide - Hotels with Pool in Diamond, Scarborough

"The staff was friendly and the ocean view was amazing."

"Ocean was visible from the hotel room."

"A utterly beautiful setting. Staff all very friendly and accommodating. "

"The team were amazing, very clean and lovely hotel. "

"The food was below standards for a tourist resort.The staff were not courteous. Only four people on staff were friendly and or inviting. Room supplies were limited. We had to keep calling for supplies for the bathroom. Hotel is in badly need of TLC. Structure of hotel needs an upgrade. All and all. It’s a nice hotel. It needs work and customer service training. "

"The hotel is in need of maintenance. Things like taps and "

"We thoroughly enjoyed our time here. Rooms and all the grounds were kept very clean and tidy. The staff was quickly responsive and friendly with all our needs. The continental breakfast was delicious and plentiful. The pool area was pristine for relaxing and swimming. although the restaurant only served breakfast (restaurant was not open lunch & dinner) and the swim up bar inside the pool was not open, staff was readily available at the bar, which is right next to the pool. Staff assisted us with their corporate WiFi use, so we had WiFi service on all the grounds (rooms included). The tennis courts are not kept up too well - there are some cracks that have been patched & some that haven’t. (We still managed to play some light tennis on them without much issue.) The place is “outdated,” as stated in reviews I read prior. However this did not mean dirty, non-functioning or uncomfortable. There are several restaurants in walking distance & the direct access to a very quiet beach was amazing. We would definitely return."

"Room was in good condition. Staff were extremely friendly and courteous and worked as best as they could within a the many flaws of the hotel. Ice machine broken, bar unmanned, room service every other day, ineffective communication between room and front desk (had to use WhatsApp) no tv (had to use your personal streaming like Netflix) and when it wasn’t working, no maintenance available until 11:00 pm that night. No food available at beach front bar on the first day. Shout out to Jamal who went over and beyond to accommodate for the flaws and made the stay bearable. Sad to see such a previously prestigious site in this condition. "

"Service in the dining room was bad Long wait for coffee Alcohol choices limited"