location - V Good, in the Diamond.
It was my birthday and contacted prior to see if could get a bay view.
Needed to pay extra was the reply. No problems. We stuck with the standard we booked.
Odd atmosphere Upon entering reception with hospitality lacking by the female. Asked if they were busy and was told no, quiet.
Thought maybe we'd get a view, after my email, but no. Fair enough. Maybe a 'Happy Birthday', "Have a great stay?" Nope not even that.
The room had a great view looking at a plastered wall, complete with characterful crack. Inside, it needed badly updated. Old, worn, scuffed furniture. Bathroom needed ripped out. There was mould in the shower and sink.
The saving grace was that the linen and towels were clean. Not the cleaners fault for the shower as they are having to deal with something that shouldn't be still in operation for guests.
Renovations stated as ongoing. However, not much sign, and this particular room should not be let out to guests with the general state of repair.
We mentioned this to reception on check out and she said, like the all the replies do when people leave negative feedback, 'you should have said'. Well we did say prior to our stay but it fell on deaf ears. Proactive thinking would be useful for the team.
Told check out was 11am, when we called for an extra half hour. This surprised me, as on my booking confirmation (we booked through Expedia) noon was stated. They did allow us to 12.30 but forgot an hour later. Will not rush back.