Tulum Hotel Guide - Dos Aguas Park hotels in Tulum, Mexico.

"This is a really nice hotel. Glad I wasn’t deterred by the negative reviews. The hotel is secure, there is security on the premises and cameras all around. I felt safe. The staff were very helpful and friendly, even got a baby lizard out of our room lol. It’s close to everything, no more than 10-15 minutes away. Taxis are high, we used ride shares but they are not welcomed by the taxi drivers so be aware of pick up locations. The place is so serene, really quiet and relaxing. The restaurant on site has really good breakfast. The power did go out on our last day for a few hours which is common in Tulum fyi. We just enjoyed nature and the pool during that time, plus the common areas like the lobby and restaurant has backup generators and were still operating as normal. Will stay here again. "

"Relaxing beautiful setting. Comfortable beds"

"Yes wonderful "

"Location was great. It is by ADO bus"

"This place was a real treat. Great quality accommodation with lots available, spa, bar, restaurant. It’s away from the centre, perfect for a relaxing stay. Would highly recommend."

"There is standard wallmount remote AC works fine. Staff was helpful when asked. Based on other reviews mentioning towels, the front board says to ask for towels don't expect them to be provided without asking. The small minifridge is enough to hold drinks or a few meals. The location is close to everything. Note all banks in Tulum do not do currency changes the exceptions are Kapital 500 USD or more only and Azteka which is on the otherside of town, there are however local casa de cambios nearby. Tons of restraurants and food vendors. It is just a street or two down from the mainstreet. I encountered no issues on my two day stay except I couldn't figure out how to get the TV to work. WIFI functioned fine you get the code at checkin. Limited wall outlets so if you have a bunch of things to plugin you may have to unplug stuff. Some lights worked I couldn't figure out how to turn on a couple others. They had hot water and the soap/shampoo smells great here, great bodywash/shampoo scent. Toilet paper was slightly fruit scented good ply. Was not noisy but this likely dpends on room position I was at the far end away from the street so getting a room on the farend may be useful if you want to sleep in. There is an error in the map location shown by hotels.com use the actual address supplied for the location the map showed a different location within the hotels.com app might be a point of confusion."

"We stayed at the Holiday Inn Tulum for 2 nights as a group of 9, travelling as a family, and honestly it was a bit of a mixed bag. We had booked 3 rooms and specifically asked to be close together. Instead we were spread across 3 completely different levels, which made things really inconvenient with kids and coordinating plans. It kind of defeated the whole purpose of booking as a group. The buffet breakfast was 250 pesos per person and it felt like a complete rip-off. There were no clean plates available when we arrived, and we had to keep asking for food to be refilled otherwise there wouldn’t have been enough to eat. It just felt really poorly managed. Service overall was lacking. There was often no one at the front desk to help with basic things like pool towels or questions. No assistance with luggage at all, which is tough when you’re travelling with kids and multiple bags. My mum asked for a kettle for tea, was told it would be sent up, and it never came. Even small things added up, like not having enough room keys to give us 2 per room, which you’d expect as a minimum from an international chain. On the positive side, the rooms themselves were clean and comfortable, so no complaints there. The ground floor pool was great for the kids. But overall, for a brand like Holiday Inn, I expected a much higher standard of service and organisation. It just didn’t live up to what you’d expect, especially travelling as a big family."

"Amazing and everything was excellent "

"The location was central and was within. walking distance of restaurants and bars and near the ADO bus stop. "