Tulum Hotel Guide - Cenote Calavera hotels in Tulum, Mexico.

"This is a really nice hotel. Glad I wasn’t deterred by the negative reviews. The hotel is secure, there is security on the premises and cameras all around. I felt safe. The staff were very helpful and friendly, even got a baby lizard out of our room lol. It’s close to everything, no more than 10-15 minutes away. Taxis are high, we used ride shares but they are not welcomed by the taxi drivers so be aware of pick up locations. The place is so serene, really quiet and relaxing. The restaurant on site has really good breakfast. The power did go out on our last day for a few hours which is common in Tulum fyi. We just enjoyed nature and the pool during that time, plus the common areas like the lobby and restaurant has backup generators and were still operating as normal. Will stay here again. "

"The room was clean, and the hotel overall was clean. The staff was very polite and helpful. The food selection and quality was not very good. The alcohol selection was also not very good. Again the staff was amazing!"

"Relaxing beautiful setting. Comfortable beds"

"Yes wonderful "

"Very basic but good room. The staff are very very nice and friendly. Overall very positive experience. "

"Room was beautiful and clean, staff were lovely. My jungle garden was so nice!! Would recommend bringing earplugs as there is a very enthusiastic cockerel somewhere nearby :)"

"I had the mar suite it was nice, shower was cold only reason I’m giving 4 stars instead of 3. Staff were very accommodating no complaints at all with the staff. Bar could have been a little better my drink was almost I drinkable, but I got a refund no issue. Overall if you want a stay that’s right off the beach and you’re not worried about all the small details this is a perfect place "

"Loved the place and service. Convenient location. Plenty of restaurants and shops. "

"We stayed at the Holiday Inn Tulum for 2 nights as a group of 9, travelling as a family, and honestly it was a bit of a mixed bag. We had booked 3 rooms and specifically asked to be close together. Instead we were spread across 3 completely different levels, which made things really inconvenient with kids and coordinating plans. It kind of defeated the whole purpose of booking as a group. The buffet breakfast was 250 pesos per person and it felt like a complete rip-off. There were no clean plates available when we arrived, and we had to keep asking for food to be refilled otherwise there wouldn’t have been enough to eat. It just felt really poorly managed. Service overall was lacking. There was often no one at the front desk to help with basic things like pool towels or questions. No assistance with luggage at all, which is tough when you’re travelling with kids and multiple bags. My mum asked for a kettle for tea, was told it would be sent up, and it never came. Even small things added up, like not having enough room keys to give us 2 per room, which you’d expect as a minimum from an international chain. On the positive side, the rooms themselves were clean and comfortable, so no complaints there. The ground floor pool was great for the kids. But overall, for a brand like Holiday Inn, I expected a much higher standard of service and organisation. It just didn’t live up to what you’d expect, especially travelling as a big family."