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Reviews of Hôtel Lumière D'Akwa

2 out of 5
Hôtel Lumière D'Akwa
Rue Dubois de Saligny, Douala

Reviews

3.4
Rating 10 - Excellent. 0 out of 3 reviews" "
Rating 8 - Good. 0 out of 3 reviews" "
Rating 6 - Okay. 1 out of 3 reviews" "
Rating 4 - Poor. 0 out of 3 reviews" "
Rating 2 - Terrible. 2 out of 3 reviews" "

3.4/10

Cleanliness

4.0/10

Staff & service

4.0/10

Amenities

3.4/10

Property conditions & facilities

4.0/10

Eco-friendliness

Reviews

2/10 Terrible

Comfort

Disliked: Cleanliness, amenities, property conditions & facilities
The sheets were clean. The toilet was horribly dirty.
Stayed 1 night in Sep 2021

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
moody receptionist and unreliable shuttle bus.
unfriendly staff,unreliable shuttle bus,the same food served as breakfast, room not cleaned cosinstently and smelling straff (i had to offer a roll-on to a room attendant ). Not being rude or fussy about the roll-on but seriously they don`t wash. Overall, i had a bad experience with the door man AKA the old man who offers to wash your car every morning for money, He offered to push my car when it broke down and expected me to pay him in dollars. I offered 1,000CFA for pushing my car for less than 10 yards but he wasnt having it so he made a huge scene out of it and cursed me in BASSA language which i am familliar with but little did he know.
Response from General Manager on 18 Jan 2017
Thanks for your feedback, We're sorry you were unhappy in our property. We're working hard to fix thje issue you experienced. Thanks for letting us know. Regards, The reservation team.

6/10 Okay

anonim

Disliked: Staff & service, property conditions & facilities
Hôtel à rénover
Il y a une bonne volonté chez la responsable pour rénover l.hôtel mais il faut lui trouver l investissement il a un avantage de se trouver au centre de la capitale économique .Le reste il faut attendre l achèvement de son plan de rénovation .
Response from L'équipe de réservation on 3 Jun 2016
Cher Monsieur / Madame, je vous remercie pour votre feed-back, Nous espérons de vous accueillir à nouveau très bientôt. Cordialement,