Ratings based on 1,727 verified reviews
4.7 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia-verified reviews
by a verified traveller
Posted 20 Dec 2019
Great people.
The reception was a bit if a let down as it did not look like the pictures on Expedia. But the overall experience was excellent. Will recommend the hotel again.
People were warm and really made us feel welcome.
Comment from Hotel Management
23 Dec 2019 by M.F., Hotel Management
Dear Guests,
thank you for having assigned us top score!
The reception is at present being renovated therfore it will be much nicer soon.
We will pass your complimetns to our staff.
Kind regards.
Massimo Fraus
Mnager
by a verified traveller
Posted 12 Dec 2019
Comment from Hotel Management
12 Dec 2019 by M.F., Hotel Management
Dear Guests,
thank you.
Regards.
Massimo Fraus
Manager
by a verified traveller
Posted 5 Dec 2019
Hotel Berchielli is in a great location period. However, some updating will soon be needed. The rooms were clean and room service always did a great job but cosmetically I could see not only a better experiance but the hotel also being able to charge more for their location if they had higher end finishes. But that aside overall stay was great with no issues and helpful staff. But please for the love of god improve your Wifi Internet acess as the connection was spotty and unreliable consistantly which when trying to conduct work or even stream anything on your phone when resting in for the night nearly impossible. Thanks for a great stay overall 8 out of 10!
Comment from Hotel Management
5 Dec 2019 by R.A (deputy manager), Hotel Management
Dear Guest;
Thank you very much for the detailed review , we are glad that you spent your time helping us with your kind comment. As i'm writing there are works in progress to improve the hotel, that includes a lot of aspects one of them is the WIFI. In any case we are happy that you enjoyed your stay.
In the hope of welcoming you again
Best regards
by a verified traveller from Milton, Ontario
Posted 4 Dec 2019
Very clean. Staff very helpful and friendly.
Breakfast was delicious and with a lot a variety.
The room was always clean and the staff always making sure that we have everything we need.
Great hotel.
Comment from Hotel Management
5 Dec 2019 by R.A. (Deputy manager), Hotel Management
Dear Guest;
Thank you very much for this kind review and for assinging us top score, we are delighted that you enjoyed your stay, we'll make sure to pass your compliments to our staff.
In the hope of having the pleasure of welcoming you again
Best regards
by a verified traveller from USA
Posted 1 Dec 2019
Location is good. Leave key at the reception. There are no VIP access for Expedia guests; false advertising.
Comment from Hotel Management
2 Dec 2019 by M.F., Hotel Management
Dear Guests,
VIP guests receive a voucher upon arrival which entitles to 15% discount at our American Bar. We apologise if you were not given one.
Kind regrads.
Massimo Fraus
Manager
by a verified traveller
Posted 1 Dec 2019
Outdated and front desk staff was not that of a 4 star hotel in Florence. Clean rooms though and just steps from ponte vecchio.
Comment from Hotel Management
2 Dec 2019 by M.F., Hotel Management
Dear Guests,
we are sorry to read that you found our hotel to be outdated as rooms have been renewed recently keeping the art deco style. Our staff is generally mentioned as friendly and professional therefore we believe that in your case they have not been able to transmit their usual attitude.
Kind regards.
Massimo Fraus
Manager
by a verified traveller from Spalding, Lincolnshire
Posted 21 Nov 2019
This hotel was in the perfect position for our own needs. The hotel is going through a period of refurbishment at the moment but the disruption to guests appears to us is being kept to a minimum. The residents bar is not up to what may be expected but once the refurbishment is complete I'm sure this will be a much better amenity and produce much higher scores and reviews.
Comment from Hotel Management
21 Nov 2019 by Riccardo Aiazzi (deputy manager), Hotel Management
Dear Guest;
Thank you very much for assigning top score, we are glad that you enjoyed your stay, especially our central location. Moreover we are really happy that you noticed our efforts to "hide" the works from our guests, thanks for noticing.
In the hope of welcome you again
Best regards
by a verified traveller from RI
Posted 18 Nov 2019
Sweet Art Deco hotel by the river, old school historic charm.
Comment from Hotel Management
18 Nov 2019 by M.F., Hotel Management
Der Sirs Mel,
we are pleased you liked the Art Deco Style of our hotel Berchielli and the service our staff offered.
Kind regards.
Massimo Fraus
Manager
by a verified traveller
Posted 14 Nov 2019
The location was perfect. The people were very capable and kind. The room was very comfortable. We loved it!
Comment from Hotel Management
14 Nov 2019 by M.F., Hotel Management
Dear Mr. Mark,
thank you for writing your comment and for having assigned us top score!
We are very pleased to read that you had a very nice stay in our Hotel Berchielli.
Kind regards.
Massimo Fraus
Manager
by a verified traveller from turkey
Posted 5 Nov 2019
Awesome hotel great location
Great food
Clean and accessible to everything
Comment from Hotel Management
11 Nov 2019 by R. Aiazzi, Hotel Management
Dear guest;
Thank you for the kind review and for assigning us top score, we are happy that you enjoyed so many things about our hotel.
Best regards
