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Reviews of Hayat Hotel

2.5 out of 5
Hayat Hotel
Front Street, Shotton Colliery, Durham, England

Reviews

5.8
Rating 10 - Excellent. 1 out of 19 reviews" "
Rating 8 - Good. 5 out of 19 reviews" "
Rating 6 - Okay. 7 out of 19 reviews" "
Rating 4 - Poor. 3 out of 19 reviews" "
Rating 2 - Terrible. 3 out of 19 reviews" "

6.8/10

Cleanliness

6.2/10

Staff & service

6.0/10

Amenities

6.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

Maureen Eva

Liked: Cleanliness, staff & service
Disliked: Amenities
Very reasonable for the price, very convenient for where I needed to be
Stayed 2 nights in Sep 2023

8/10 Good

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good clean simple accomodation. Good parking facilities.
Stayed 3 nights in Aug 2023

2/10 Terrible

David

Business traveller
Liked: Cleanliness, room comfort
Disliked: Staff & service
Terrible
Ive stayed here many times, although its mainly used as social housing ive not had any major problems before. However, my last visit will be my last. Due to someone smoking in a room the fire alarm went off twice which was annoying after a long day at work. On the second occasion, myself and other guests obviously went downstairs during the fire alarm. The man on reception, who spoke no English was obviously angrt with whoever was smoking. I was stood next to a door and he slammed the door at me causing an injury to my foot. No apology or even acknowledgement that anything happened. The other guests were appalled at what happened. If you stay here you will be treated like a social housing resident rather than a paying guest. There are better places to stay, i suggest the village inn, murton which is a 10 minute drive from here or head to durham city centre.
Stayed 1 night in Jan 2023

4/10 Poor

Verified traveller

Disliked: Cleanliness
Stayed 1 night in Mar 2020

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
It is clean but basic, however lashings of hot water and lovely and warm. If you're expecting luxury, this isn't the place for you, however, if you want an honest, cheap, clean and warm place to rest your head for the night, then this is okay for just that.
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Great value for money and spacious well decorated room. Good continental breakfast. Bathroom could have been cleaner
Stayed 2 nights in Oct 2019
Response from Ammy on 22 Oct 2019
Hey, Pleased to know you had an awesome stay with us. This is something that always encourages us to serve you even better. Looking forward to hosting you soon :) Regards, Ammy.

2/10 Terrible

Brian

Travelled with family
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Aug 2019
Response from Cheshta on 21 Sept 2019
Sincere Apologies, Brian! We are disappointed to see that our guest is dissatisfied with our services. However, we’d love to understand the reason behind the problem you have faced to enhance your experience with us. Hope to hear from you soon :) Regards, Cheshta

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2019

4/10 Poor

barry

Disliked: Cleanliness, staff & service, property conditions & facilities
Wouldn't stay ever again
Stayed 2 nights in Jun 2019

8/10 Good

Phil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No hastle hotel friendly stafc
Stayed 2 nights in Mar 2019

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Little Gem
Stopover for Durham. I was surprised to find my room ho been upgraded. It's a very new development, with very nice spec. Great value
Stayed 1 night in Aug 2018

6/10 Okay

Jacques

No much around to eat or drink
Stayed 4 nights in Jun 2018

4/10 Poor

Verified traveller

Liked: Cleanliness
Good breakfast. Clean room. Not enough toilets/showers. No hand towels in bathroom.
Stayed 3 nights in Jun 2018

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night
Ideal stop value for money
Stayed 1 night in May 2018

6/10 Okay

adam, doncaster

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel not far of the a19
The hotel was nice overall the only let down was thin walls etc as I could here shouting etc from other room which went on till the early hours the rooms are spot on and the staff freindy and happy to help
Stayed 4 nights in Mar 2018

6/10 Okay

John

Disliked: Staff & service
Not what I expected
The hotel is clean and warm, I chose it because of the price. I would think it's actually a Hostel rather than hotel. No evening meal and not many local eateries I found within walking distance. So I drove Continental breakfast was pre packaged. The bedroom was not cleaned during the day so sheets and towels not changed. It snowed overnight and the carpark was not salted so it was very slippery. Overall warm, clean but you get what you pay for.
Stayed 3 nights in Jan 2018

6/10 Okay

Gary

Liked: Cleanliness, room comfort
It was just ok
The hotel has had a lot of money spent on it but the finish is bad so it looks shabby. The room had a shared toilet and bathroom, not clearly stated on booking. It was also a very long complicated walk from reception. We didn't eat breakfast there so I cannot say what this was like.
Stayed 2 nights in Oct 2017

6/10 Okay

KP, London

Liked: Room comfort
Economical, clean and convenient for Durham
Although undergoing refurbishment, our room was clean and comfortable. Recommend a satnav to get to the address. Based in a old coal mining village, there didn't appear to be a lot to do locally, however, it is only 20 minutes from Durham which as an university city had many good places to eat and some visitor attractions.
Stayed 1 night in Jun 2017

8/10 Good

Verified traveller

Liked: Property conditions & facilities, room comfort