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Reviews of OYO The Townhouse

4 out of 5
OYO The Townhouse
34 Old Elvet, Durham, England

Reviews

8.8

Excellent

Rating 10 - Excellent. 85 out of 164 reviews" "
Rating 8 - Good. 55 out of 164 reviews" "
Rating 6 - Okay. 17 out of 164 reviews" "
Rating 4 - Poor. 3 out of 164 reviews" "
Rating 2 - Terrible. 4 out of 164 reviews" "

8.8/10

Cleanliness

9.2/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Thomas, Reading

Stayed 1 night in Sep 2023

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Diane
Stayed 1 night in Jul 2023
Response from Eva on 20 Jul 2023
Hey Martin! Thank you so much for acknowledging our efforts and rating us positively. We shall never stop pleasing you with our services. Regards, Eva

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities
From my very first contact with the Town House I was impressed by the friendliness of the staff. Nothing was too much trouble. The room itself was beautifully furnished -if a little dark and I would have welcomed a reading light as the 'interior design lamps' gave little light Would certainly go again the next time I visit Durham
Stayed 3 nights in Jul 2023
Response from Dewi on 15 Jul 2023
Thank you for sharing your seamless experience, Veronica! We will look forward to your next visit as we wish to continue serving you in the same manner repeatedly. Regards, Dewi

8/10 Good

Margaret

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very central, lovely room with patio door onto a small terrace and nice views. The only negative was the overwhelming scent of air- freshener. We only stayed one night and didn’t have breakfast (not included) so can’t comment on food or service. Would have been good to have a coffee maker as indicated in the information.
Stayed 1 night in Jul 2023
Response from Barbara on 15 Jul 2023
Hello, Margaret! Thank you for recognizing our efforts and giving us a positive ranking. We will never cease to please you with our services. Regards, Barbara

10/10 Excellent

Cameron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant hotel with great service
Stayed 1 night in Jun 2023
Response from Joey on 15 Jul 2023
Hi, Cameron! Thank you so much for the positive rating. Have a wonderful day ahead. Regards, Joey

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Joey on 15 Jul 2023
We appreciate your feedback, Christopher! Have a wonderful day ahead. Regards, Joey

8/10 Good

lyndsey

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely stay and the staff were very helpful and friendly making our stay more enjoyable. Especially Wendy who went out of her way to look after us :)
Stayed 1 night in Jun 2023
Response from Joey on 15 Jul 2023
Hi, Lyndsey! Thanks for appreciating our efforts by rating us positively. Looking forward to hosting you again with a pleasant experience. Regards, Joey

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic room
Wow, what a nice hotel. Room was great, and staff very friendly
Stayed 1 night in Jun 2023
Response from Dewi on 15 Jul 2023
Hi, Thanks a lot for staying with us. So glad to know you liked our services. Regards, Dewi

10/10 Excellent

Janet

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful room
The room and staff were wonderful! We will be back and will recommend to our friends!
Stayed 1 night in Jun 2023
Response from Joey on 15 Jul 2023
Thank you so much for rating us positively, Janet! We will endeavor to keep it up. Have a nice day. Regards, Joey

10/10 Excellent

Mark

Travelled with partner
Quirky deco, nice spacious room, friendly helpful staff. Really enjoyed our stay here.
Stayed 2 nights in Jun 2023
Response from Joey on 15 Jul 2023
Hi, Mark! Thanks a lot for staying with us. We hope to welcome you again with a wonderful experience further. Regards, Joey

10/10 Excellent

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff couldn’t do enough for you, thanks so much
Stayed 1 night in Jun 2023
Response from Eva on 29 Jul 2023
Thank you for rating us positively, Matthew! We will surely work on the feedback shared to improvise our services in the future. Have a nice day ahead. Regards, Eva

10/10 Excellent

Kevin

Business traveller
Liked: Staff & service
Stayed 1 night in May 2023
Response from Lisa on 3 Jun 2023
Thanks for taking out your valuable time to rate us, Kevin! We will work even harder to make your stay a memorable one :) Regards, Lisa

8/10 Good

Philippe

Stayed 1 night in May 2023
Response from Joey on 15 Jul 2023
Thank you so much for the positive rating, Philippe! We will put in our efforts to provide consistent service every time. Regards, Joey

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quirky, friendly small hotel handily placed for access to Durham city, without parking problems - street parking available across the road. We were lucky to be upgraded to the Penthouse, an amazing room. Huge comfortable bed, fantastic bathroom. Breakfast was delicious too. Thank you for the welcome and service during our overnight stay.
Stayed 1 night in May 2023
Response from Ava on 24 May 2023
Hi Linda! Thank you for giving us a shot and even more for leaving us this review. We will feel blessed to serve you soon again with even better, upgraded and improvised services. Have a great day ahead. Regards, Ava

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Fantastic hotel in a great location. A special thanks to Wendy for the warm welcome and incredible service.
Stayed 1 night in Apr 2023

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Fabulous welcome. Nothing was too much trouble. Rooms quirky and comfortable. Great coffee from the bar.
Stayed 1 night in Mar 2023
Response from Lisa on 1 Apr 2023
Hey, Richard! We shall continue to make you happy and satisfied with our services. Hope to serve you better always! Regards, Lisa

10/10 Excellent

Paul

Stayed 1 night in Mar 2023
Response from Lisa on 1 Apr 2023
Thanks for rating us superbly, Paul! Glad to know that you loved our services :) Regards, Lisa

8/10 Good

Sarah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely property with a warm welcome , this place was a real gem . So close to everything , staff super friendly and rooms were so beautifully decorated and very comfortable
Stayed 1 night in Mar 2023

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
anniversary stay
Brilliant service from the moment we checked in, very clean. Staff were so friendly and went out of their way to help. Room was spotless. Breakfast was lovely. Our room was the Azzurri
Reception/ entrance
Bar
Azzurri room
Stayed 1 night in Mar 2023
Response from Lisa on 7 Mar 2023
Thank you so much for the wonderful rating, Julie! It gives us immense satisfaction when we see guests loved our services. Keep giving us the opportunity to host you and we will put in our continuous efforts to retain this smile forever :) Regards, Lisa

10/10 Excellent

Simon

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Aside from a leaking tap, the room was perfect for our needs. Very much "Bijou" but no complaints. It is what it purports to be.
Stayed 1 night in Feb 2023
Response from Lisa on 7 Mar 2023
Hey, Simon! We shall continue to make you happy and satisfied with our services. Hope to serve you better always! Regards, Lisa

10/10 Excellent

Nick

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant hospitality and friendly faces
Stayed 1 night in Feb 2023
Response from Ava on 22 Feb 2023
Hey, Nick! Thank you so much for acknowledging our efforts and rating us positively. We shall never stop pleasing you with our services. Regards, Ava

6/10 Okay

Erin

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Quirky room, we stayed in Midas. Wallpaper peeling in places and just looks like it could do with a freshen up, but still clean. Door handle broke when we tried to leave the room in the morning, room telephone wasn’t working so had to use our mobile to call reception, and the man was prompt in coming up to free us!
Stayed 1 night in Feb 2023
Response from Ammy on 20 Feb 2023
Hi, Erin! Thank you for sharing your feedback. We have cascaded the same to our concerned team to keep up with your expectations. Have a great day! Regards, Noah.

8/10 Good

Agim

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2023
Response from Ammy on 20 Feb 2023
Hi, Agim! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Tim.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely time
Gorgeous room, lovely decor, wonderful deep bath and helpful folk on reception. Minutes away from all the fun stuff. Some noise from the road outside but minimal. Room is beautiful but has some signs of wear round the edges but who cares, it was comfy and gorgeous.
Stayed 1 night in Feb 2023
Response from Lisa on 14 Feb 2023
Hi Guest! Thank you for giving us a shot and even more for leaving us this review. We will feel blessed to serve you soon again with even better, upgraded and improvised services. Have a great day ahead. Regards, Lisa

10/10 Excellent

Jordan

Stayed 1 night in Nov 2022
Response from Ammy on 1 Dec 2022
Thanks for the positive rating, Jordan! Hope to welcome you again soon. Regards, Noah

8/10 Good

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was amazing, really romantic for our first wedding anniversary, and the decor throughout was great. My only gripe was there wasn't a lot of horizontal space and my wife had to sit on the floor to do her hair and makeup as that was the only spot near a plug socket and in front of a mirror however we would both definitely stay again
Stayed 2 nights in Nov 2022
Response from Ammy on 1 Dec 2022
Hi, Daniel! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Tim

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great stay in this unique hotel. We stayed in the Midas room and loved the decor and layout of the room. Clean room and good service by the staff.
Stayed 1 night in Nov 2022
Response from Eva on 19 Nov 2022
Hey, Claire! Thank you so much for acknowledging our efforts and rating us positively. We shall never stop pleasing you with our services. Regards, Eva

10/10 Excellent

Matthew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff and super convenient for durham town centre.
Stayed 1 night in Oct 2022
Response from Eva on 19 Nov 2022
Hey, Matthew! Your review made our day. Reviews like yours are what keeps us going the extra mile to serve better in the future. Regards, Eva

6/10 Okay

DAVID

Liked: Cleanliness
Stayed 1 night in Oct 2022

10/10 Excellent

Warwick

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff made our stay very enjoyable.
Stayed 2 nights in Oct 2022
Response from Eva on 19 Nov 2022
Hi, Warwick! Thanks a lot for staying with us. So glad to know you liked our services. Keep this love coming :) Regards, Eva

8/10 Good

Terrence

Stayed 1 night in Oct 2022
Response from Eva on 19 Nov 2022
Thanks for rating us superbly, Terrence! Glad to know that you loved our services :) Regards, Eva

10/10 Excellent

Lyndsey

Stayed 1 night in Oct 2022
Response from Eva on 19 Nov 2022
Hey, Lyndsey! We shall continue to make you happy and satisfied with our services. Hope to serve you better always! Regards, Eva

10/10 Excellent

Larissa

Stayed 1 night in Oct 2022
Response from Eva on 19 Nov 2022
Hey, Larissa! Thank you so much for acknowledging our efforts and rating us positively. We shall never stop pleasing you with our services. Regards, Eva

8/10 Good

Susan

Liked: Staff & service, amenities, property conditions & facilities
We got the last room , it was convenient for our night out , nice and clean ☺️
Stayed 1 night in Sep 2022
Response from jane on 11 Sept 2022
Hi, Susan! We are glad to see that you liked our services. Regards, Jane!

6/10 Okay

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stylish in s good location
Very stylish decor and in a great location. Ryan on Reception was outstanding.. although our room needed some TLC to justify their 5 stars.. bathroom was titchy with no space to put toiletries.. wardrobe small and bedside light didn’t work. Bed very comfy and lots of hot water.
Stayed 1 night in Jul 2022
Response from Jane on 11 Jul 2022
Hi, Julie! We are sorry that the stay did not turn out to be an amazing one. Hope to have another chance soon so that we can make it up to you with an amazing stay ahead. Regards, Jane!

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022
Response from Jane on 16 Apr 2022
Thanks for rating us positively, James! Glad to see that the services offered by us meet your expectations, we will endeavor to keep it up. Regards, Jane!

2/10 Terrible

Lindsay

Disliked: Cleanliness, property conditions & facilities
Only profit matters
Extremely dull small room with shoddy cheap interior. Terrible smells coming from drains made room almost unbearable to sit in . Food was poor & the bar was a joke . 3 gins Gordon’s & beefeater. Not one malt whisky. How can you rate this hotel with 4 stars, it’s a total joke . Easily one of the worst places I have stayed
As I said cheap & nasty finish over painted plywood doors . Ect totally shabby finishings
Stayed 1 night in Feb 2022
Response from Noah on 2 Mar 2022
Apologies for the problems you had faced, Lindsay! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Amelia.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022
Response from Clay on 28 Feb 2022
Thank you for rating us highly, Richard. We are glad to know that the services offered by us meet your expectations and we will endeavor to keep it up. Regards, Clay

10/10 Excellent

Saleem

Stayed 1 night in Feb 2022
Response from Ammy on 25 Feb 2022
Hi, Saleem! Thank you for being with us. Looking forward to your continued love and support. Regards, Amelia.

8/10 Good

Harvey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good stay however when booked online I chose my preferred theme of room and was given a completely different one to the photo I chosen
Stayed 1 night in Nov 2021
Response from Thomas on 9 Nov 2021
Thank you for the appreciation, We hope to give you a consistent service every time. Regards, Thomas

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Individual Hotel with Great Hosts.
A very enjoyable stay in a very individual & beautiful hotel. The owner and staff were very helpful, especially when they upgraded us free of charge to the fantastic Hideaway room. The parking is off site but within 25 yards directly opposite the hotel and was very cheap.
Stayed 1 night in Sep 2021
Response from Jon on 10 Sept 2021
Thank you so very much, Paul! Delighted to know you loved our services. Keep giving us the opportunity and we assure to never let you down. Regards, Jon

10/10 Excellent

Alastair

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel well located comfortable and with lots of character.
Stayed 1 night in Aug 2021
Response from Cheshta on 2 Sept 2021
Hi, Alastair! Good to hear you enjoyed our offerings, have a relaxing day ahead. Regards, Ivy

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic
From the moment we arrived we had a fantastic stay the room we booked was lovely, but we were upgraded to the penthouse room which was amazing huge bathroom with stand alone bath and walk in shower. The staff were fantastic couldn’t do enough for us. Would definitely stay again.
Stayed 1 night in Aug 2021
Response from Jane on 28 Aug 2021
Hi, Lisa! It feels great to see that our guest had a nice stay. We will feel obliged if you give us a chance to serve again. Have an amazing day ahead. Regards, Jane!

6/10 Okay

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, few minor issues
Nice location, parking situation was beneficial - Service was good. We was in the Cruise room which was clean and tidy. Only issue was the shower would not cool down to a useable temperature, even after letting it run for over 10 minutes, so that was disappointing. Also no toilet roll was in the bathroom on arrival.
Stayed 1 night in Aug 2021
Response from Tim on 22 Aug 2021
Hi, Adam! We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your suggestions to provide you with the best possible experience next time Regards, Tim

10/10 Excellent

Drew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from Cheshta on 17 Sept 2021
Hi, Drew! Thanks for rating our service. Looking forward to hosting you again soon with a pleasant experience. Regards, Ivy

10/10 Excellent

Kirsty

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from Jason on 18 Aug 2021
Thank you for rating us highly, Kirsty! Pleased to see that the services we offer meet your needs, we are going to try to keep it up. Regards, Jason

6/10 Okay

l

Disliked: Room comfort
The place was ok. Strange decor but each to their own taste. We had a small room at the top which was ok. Creatively constructed attic room. The room was ok but elsewhere throughout the hotel there was a strong smell of damp. The air freshener used throughout the public spaces was a very nasty artificially scented product. Decided not to stay for breakfast.
Stayed 1 night in Aug 2021
Response from Ammy on 17 Sept 2021
Hi, we are sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time Regards, Amelia.

10/10 Excellent

Andy

Stayed 1 night in Aug 2021
Response from Cheshta on 17 Sept 2021
Hi, Andy! Glad to see that you have rated us positively. Do give us more chances to delight you in the future. Regards, Ivy

2/10 Terrible

J

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Unfriendly and uncaring
I think this might be my first one bubble hotel review after hundreds of stays. Staff here just do not care about guests. On arrival we were shown to our room but quickly found the bathroom did not supply cold water - just boiling hot. We tried to call reception but the phone was broken. I went down and told the front desk and was told it was an old house and I needed to run the tap longer. They did not care about the phone. Running the tap in the bathroom did get cold after 3 minutes. We found out the following morning that even after steaming up the bathroom for over 5 minutes there was only boiling hot water in the shower so we left without a shower. Our room was stifling hot and windows did not open. There was an AC control but despite running from 4pm to the following morning the room temperature never changed. There was a fan in the cupboard and we always bring earplugs so we did manage to sleep on top of the duvet. The main areas of the hotel are cool so it seems the staff keep themselves comfortable. Finally there was almost no toilet paper and no spare. The phone was still broken so that morning we checked out and found somewhere else. There were no COVID protocols in evidence, and not one member of staff wore a mask. Despite a relaxing of the law, hospitality should be more careful and all the restaurants and cafes we visited in Durham certainly were. I came very close the night before to booking another hotel. If we’d been here a second night I would ha
Stayed 1 night in Jul 2021
Response from Jake on 29 Jul 2021
Hi, we are truly sorry for finding that your experience with us was not nice. We will certainly be working on your suggestions to provide you with the best possible experience next time Regards, Jake