Ascot Hotel Guide - East Berkshire Golf Club hotels in Ascot, United Kingdom.

"I recently stayed at the Village Hotel Bracknell for a 1-night family stay (2 adults, 2 kids). The experience was unfortunately ruined by poor communication and rude staff. Room Issues Our family room was unbearably hot due to a broken AC. I reported this at 7:00 PM before dinner. When we returned at 9:00 PM, it was still broken. Reception initially claimed no other family rooms were available. Only after significant persuasion were we finally given two double rooms. I appreciate the eventual resolution, but it shouldn't have been a long winded negotiation. Dinner Disaster At our 7:00 PM dinner, no one warned us about kitchen delays or how the kids' meals worked. We waited a full hour for food (30 minutes for starters, 30 minutes for mains). To make matters worse, my son’s chicken tenders never arrived. When I asked, I was finally informed there was a "children's buffet." Had we known this when seated, we wouldn't have made hungry kids wait an hour for a missing meal. Breakfast Rudeness The next morning, the manager assigned us a table that wasn't made up yet. We placed our water beakers down, and a waitress rudely scolded us for putting items on an un-set table. I reported her unprovoked rudeness directly to the manager, who offered absolutely no apology. Basic hospitality and communication were entirely missing during our stay. Would not recommend unless you don't mind the poor customer service levels."

"Clean room, excellent staff amazing facilities "

"Not sure if I got the gritty room because I paid with my points or if most of the rooms are so tired and dated? Shower hanging out of holes in the wall tiles, paintwork flaking around doors, dirty marks on walls, tv so old that the remote still has a “teletext” button! If I got such a bad room because I wasn’t a fully paying customer then shame on The Berystede. I won’t be rushing back."

"Absolutely beautiful hotel, I came for my birthday and the staff were so welcoming and thoughtful. The spa is amazing and the rooms are gorgeous, can not rate this stay highly enough! "

"The place was clean, cozy and nice. The only issue we had was that the heater in the toilet wasn't working. But apart from that, we had an enjoyable stay. "

"Decent"

"Clean convenient"

"Lovely apartment and had everything we needed. Good communication from the host. "

"Great spot. Five bdrm house in a nice quiet neighborhood that suited us perfectly. Could cook if you wanted but great restaurants within walking distance, particularly the Italian run by Adriano. We had a plumbing issue that was sorted the same day by the management co. Very happy with our choice."