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"Excellent service "

"booked pan pac suzhou to celebrate my boyfriends birthday. the staff prepared a whole cake with candles, disposable plates, and a birthday crown for us enjoy. the entire hotel summarises the suzhou experience you will have. even if you are unable to make it to the popular touristy spots, you have a pagoda and secret garden exclusive for hotel guests right at your door. the location will take you slightly longer to reach the main area of suzhou due to the traffic. however, if you are looking for quiet sanctuary with everything you need, then this is is the hotel for you. the hospitality is excellent and pan pac suzhou looks like a museum by itself. they have a very detailed map to help tourists plan their trip around suzhou as well. little downside: the walls of the hotel room is thin (as is most hotels in china). but that shouldn't deter you from booking at all. you will not regret staying here! "

"Great value hotel with 5 star feel and facilities. Very convenient location, helpful and friendly staff. Buffet lunch was reasonable, but not many decent non-meat options. Buffet breakfast was satisfactory. Very attentive housekeeping, water bottles replenished adequately, rooms were modern, spacious and clean. "

"Location excellent, well trained staff"

"Did not use the pool."

"Beautiful, spacious room, friendly staff. Super convenient, right in the airport. A very pleasant experience!"

"The best and most restful sleep ever"

"The waitress at the buffet (second floor) provided outstanding service, her name is liu wei, we greatly appreciate her!"

"Clean Room, Nice service "