Barcelo hotels in East Coast, Dominican Republic

"The resort itself and the beach are great. However, the customer service is only 2 out of 5. The staff needs to be more friendly and smile more. There are limited restaurant reservations, and we couldn’t even get to all the restaurants because we couldn’t find a reservation. They don’t even allow people to enter a restaurant without a reservation, even if it’s empty. Food at the buffet is below mid. Same food is repeated everyday with very low selection. The kids’ play zone is pay-to-play, with 7 tokens for $10. Most games require 2 tokens, which is inconvenient since it’s an all-inclusive family resort. The kids’ playground is closed at times when kids aren’t in the pool, so we couldn’t even let the kids play there. The check-in and check-out process is impersonal, with no smiles or questions about the stay or the experience. This makes you feel unwelcome."

"Very enjoyable "

"The property was not in good condition, there was mold in our room hade to move rooms due to cleanliness. When it rained it leaked all over the place the lobby , gym, bar, everywhere.The only thing this place has is Miguel Garrido. He was amazing and tried to make our stay better. I would never stay here. The pictures are not how the place really looks. It’s not worth a penny."

"Facilities are fantastic. Beautiful views, plenty of places to get a drink, and plenty of places to swim and get some sun. Staff is absolutely horrible and not friendly at all. Room service arrive 30 minutes late one night, and never even showed up the next night. Staff is mostly rude and not welcoming at all. They will make you feel like you are inconveniencing them by asking them to do their jobs. "

"Great place and staff , tips are always appreciated and go a long way !"

"Very well kept and clean resort"

"The umbrella situation at the beach was not good. "

"Well respected, clean resort. The food was delicious and the customer service was excellent."

"Perfect "