East Coast Holidays

My trip began with confusion about the Expedia VIP upgrade. When I emailed the resort initially acted like they didn't know what I was talking about. It was some back and forth. However I did recieve an upgrade upon arrival. I did book Club level. My butler was friendly. The standout employee was my housekeeper who noticed my preferences for tea and always had a big smile for me. I was a solo female traveler and I don't know if I'd recommend this resort for solo travelers. I often felt ignored or forgotten at the restaurants. I did get food poisoning my second day after the hibachi restaurant. I spoke to many travelers who also had food poisoning. It ruined a good 36 hours of my trip. The onsite doctor visit was $600 for fluids and meds and I hope my Expedia trip insurance covers this. I did book a beach massage and the massger was egregiously late. I had my butler cancel after I saw her finally saunter up. They had kept telling me "2 more minutes" for half an hour. I missed my next activity. So I did not use my $25 credit from Expedia. I asked them to apply that toward my laundry charges upon checkout but they refused. They also gave me a huge hassle driving me to the outside gate for an excursion. They said I was supposed to inform them ahead of time. There were staff standing around and several golf carts sitting there. They said they could only email and wait. I was late for my pick up. Overall wouldn't return.

All the staff was eager to please. Food in all restaurants was very good. Maintenance though is very poor. Checking into a 5 Star Resort that is 10yrs old should be in better shape. Rooms definitely don’t get checked bevor check in and take 4 days to be addressed only, after an initial review . We were offered to move rooms then but after half of our stay who wants to pack everything up?

The hotel layout is perfect for a family vacation, allowing for different ages to enjoy the day together. The main pool has the deeper end with a bar where adults hang out, but it’s connected to the kids pool which has the big bubble where my 6 year old wanted to jump and slide all day long. Right next to this pool is the toddler pool, with a much smaller bubble which was a hit with my 2 year old twins. These pools are also right next to the beach and food trucks, making everything super convenient. Grounds are immaculately maintained. We were there for NYE and even though the hotel was full, we were always able to find chars, daybeds and plenty of fresh towels. Food is average.

All is good water in pool could be heated

Amazing Vacation & Resort did not disappoint