Marrakech Hotel Guide - Ecomusee Berbere hotels in Marrakech, Morocco.

"My bed mattress was so soft that I woke up next day with a very serious back pain. Not good when a week of golf is following your stay at this prestigious hotel. I ask them to correct it , and they did changed the mattress promptly. Nevertheless , such a high rated hotel ( and high cost one) should not accept from their staff a badly used mattress to the point where it is ruined down. Another détail: you flush the toilet, yet it does not eliminate the paper still floating after 2-3 flushes. Hum….."

"Room was ideal, staff were really friendly and helpful. Breakfast wasn't the best but did the job, hotel makes up for it though in looks and location. "

"The stay at Sofitel Marrakech Palais was excellent- amazing service and rooms. Our stay was unfortunately very short and barely an evening spent. But the beds were very comfortable and shower stalls and toilet all appeared modern and newly renovated."

"Excellent location - extensive hot breakfast. Very nice heated pool. Offer exchange rate for dollars better than outside"

"I was really disappointed by the Riad we were only there for 1 night any more and I would have not stayed. Pictures online seem to be AI generated as the Riad looked nothing like these in reality. Really dissapointed. Room was small dark and cold and beds were extremely noisy and uncomfortable."

"This place is a good introduction to old Morocco. While nicely maintained, it has seen its glory days. The staff was quite attentive - the ones who can speak English well. We had dinner at the rooftop. The service was a little slow but the food was okay. Breakfast in our room was more than enough and it was delicious. "

"Overall we were quite disappointed in this hotel. It carries the "Savoy" name but is considerably rough around the edges. One of the four hotel buildings is actually an incomplete building site. The finishings in the rooms are of a quite sub-standard (poor tile grouting, marble still have writing on it from installation, our balcony door would not lock). The hotel also charges too much for some services, given their quality. For example, the evening buffet cost around £25 per head but the food was overall fairly poor. We only ate there as our flight arrived late. Another example is that the hotel charges £20 per person for 1 hour of hot tub use, even if you have purchased spa treatments. Every other spa I have ever been to would include this for free if you had booked treatments. Cocktails are also exorbitant prices. The staff were generally very helpful, but no more so than a normal hotel."

"Excellent all round from breakfast buffet, to kids club, pool and gym. "

"The service is impeccable and the property is beautiful and centrally located. The service was so friendly and accommodating ! We ordered room service which you can access Nobu menu also and it was white glove service. Highly recommend and will definitely comeback "