Edern Holidays

Took two calls before check in pass codes were sent. Property is very run down. Broken window and poorly fitted doors and windows in room 10. Room smelled strongly of cannabis. Stained carpets and after booking as a pet friendly hotel we were told no dogs after 1 night. Hotel seems to be run as a kind of emergency accommodation for council services not fit for occupation in my opinion. If it had been advertised as ovo as indeed it is I would never of booked as poor experiences with this company elsewhere would of prevented it.police arresting a drug user outside the front gate upon arrival should of been a red flag.

There’s a few complaints about the hotel room that we were not happy with: *smell of the room as soon as we walked in *bathroom smelt like sewage, so much so it made one of us gag to the pint of being sick *dead flies on window sill *dodgy tap in bathroom *crumbs in bed that made us itchy *kettle lead small so had to make hot drink on floor *noisy fridge *sockets loose and overheated phone charger *mould in the shower *water sounds from toilet

Very clean room and well equipped. Entry via keying in a code for street entry door and then room door - no staff on site, but available via telephone/messaging. Only convenience store nearby, so it is a walk to restaurants and bars etc. Close to Anglian cathedral and walking distance to town centre.

The price was very reasonable, and the studio was a decent size and well laid out. Convenient location. This could be a really good place if they just spent a little time cleaning up and fixing some things. Some bits were very dirty, lots of things were tatty and breaking/broken, the extractor in the bathroom didn't work, etc. A little work could make transform this into an excellent place to stay.

The room was disgusting bed was full of bed bugs was absolutely horrible did not sleep one minute