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Reviews of DoubleTree by Hilton Edinburgh Airport

4 out of 5
DoubleTree by Hilton Edinburgh Airport
Edinburgh International Airport, 100 Eastfield Road, Newbridge, Scotland

Reviews

8.6

Excellent

Rating 10 - Excellent. 535 out of 1002 reviews" "
Rating 8 - Good. 302 out of 1002 reviews" "
Rating 6 - Okay. 96 out of 1002 reviews" "
Rating 4 - Poor. 46 out of 1002 reviews" "
Rating 2 - Terrible. 23 out of 1002 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Emma

Liked: Cleanliness, amenities, property conditions & facilities
Front desk staff were exceptional - very friendly. This is the perfect location for the airport
Stayed 1 night in Feb 2024

6/10 Okay

Deric

Travelled with family
Liked: Cleanliness, staff & service, amenities
The toilets are overly complex and hardly worked
Stayed 1 night in Apr 2024

8/10 Good

Kaeleigh

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
While I love the proximity to the airport and tram, the sidewalks were absolutely dire and crossing the roundabout to get to the tram was grim. That's not the hotel's responsibility, but it did make navigation on foot with a stroller quite challenging. The room was comfortable and spacious though, the beds were comfortable, and the provided cot was clean and premade for us upon our request.
Stayed 1 night in Apr 2024

6/10 Okay

Gary

Business traveller
Place needs upgrading. Shabby in areas. Typical of an airport hotel - expensive but comfortable for 1 night
Stayed 1 night in Apr 2024
Response from Alex P on 26 Apr 2024
Thank you for your time to give a rating and sharing your experience with us. We hope we get the opportunity to welcome you back again in the future

10/10 Excellent

George williamson

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Great hotel but been overcharged by£135 very easy to resolve but two very frustrating calls with the receptionist sent proof of overcharge and still said NOT asked 8 times to talk to a manager he said no manager so asked to talk to someone else and refused two calls over 1.5 hours still refused saying no one available again again and again absolutely terrible service and charged £405 when Expedia quoted £270
Stayed 1 night in Apr 2024

6/10 Okay

Natasha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Alex P on 26 Apr 2024
Thank you for your time to give a rating and sharing your experience with us. We hope we get the opportunity to welcome you back again in the future

8/10 Good

Amy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the airport
Stayed 1 night in Apr 2024
Response from Alex P on 26 Apr 2024
Thanks for the high scoring review & we look forward to welcoming you back next time you are flying from Edinburgh Airport

10/10 Excellent

Renea

Travelled with group
Liked: Amenities, property conditions & facilities
Liked that there was both dinner ans breakgast available
Stayed 1 night in Apr 2024
Response from Alex P on 26 Apr 2024
Thanks for the high scoring review & we look forward to welcoming you back next time you are flying from Edinburgh Airport

10/10 Excellent

Elaine

My husband loved the warm chocolate chip cookies!
Stayed 1 night in Apr 2024
Response from Alex P on 26 Apr 2024
Thanks for the high scoring review & we look forward to welcoming you back next time you are flying from Edinburgh Airport

8/10 Good

Terese

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice hotel and close to the airport
Stayed 1 night in Apr 2024
Response from Alex P on 26 Apr 2024
Thanks for the high scoring review & we look forward to welcoming you back next time you are flying from Edinburgh Airport

10/10 Excellent

Carol

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Alex P on 26 Apr 2024
Thanks for the high scoring review & we look forward to welcoming you back next time you are flying from Edinburgh Airport

6/10 Okay

Shelley

Front desk staff was welcoming. The rooms were average.
Stayed 1 night in Apr 2024
Response from Alex P on 26 Apr 2024
Thank you for your time to give a rating and sharing your experience with us. We hope we get the opportunity to welcome you back again in the future

6/10 Okay

Monica

Business traveller, Travelled with partner
Liked: Staff & service
Room was icy cold when we arrived. Shower difficult to start/set temperature without getting soaked, because of positiong of hand hel shower head.
Stayed 1 night in Apr 2024
Response from Alex P on 26 Apr 2024
Thank you for your time to give a rating and sharing your experience with us. We hope we get the opportunity to welcome you back again in the future

8/10 Good

Harry

Travelled with family and small children
Liked: Cleanliness, staff & service
Lovely hotel!
Stayed 2 nights in Apr 2024
Response from Alex P on 26 Apr 2024
Thanks for the high scoring review & we look forward to welcoming you back next time you are flying from Edinburgh Airport

10/10 Excellent

Lynda

Liked: Cleanliness, staff & service, property conditions & facilities
Was what I needed
Stayed 3 nights in Mar 2024
Response from Alex P on 26 Apr 2024
Thanks for the high scoring review & we look forward to welcoming you back next time you are flying from Edinburgh Airport

4/10 Poor

Ali

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Linens were bloody upon arrival. Kids were yelling up abd down our hall all night. Told front desk was told theyd handle linens. They werent changed. Bed was just made up. Was also told the manager would reach out about thr noise but ive heard nothing. Poor was less than 60 degrees Fahrenheit so way too cold to enjoy. Parking was expensive, breakfast lackluster and dinner slow. Front desk handed us our cookies at check in and said these are the best part of your stay. I giggled thinking surely thats a joke. It wasnt. Enjoy your cabinet warmed cookies. The ride deckines after that.
Stayed 2 nights in Apr 2024
Response from Alex P on 26 Apr 2024
Thank you for your time to give a rating and sharing your experience with us. We hope we get the opportunity to welcome you back again in the future

10/10 Excellent

Dana Patenaude

Liked: Cleanliness, amenities
It was exactly what you would expect from a large hotel chain. I would stay here again.
Stayed 1 night in Mar 2024
Response from Alex P on 26 Apr 2024
Thanks for the high scoring review & we look forward to welcoming you back next time you are flying from Edinburgh Airport

6/10 Okay

kerry

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Plain hotel. Sparse items in room. No need for a tub in bathroom. Shower much more convenient. Restaurant on sight was proud of their price'
Stayed 1 night in Apr 2024
Response from Alex P on 26 Apr 2024
Thank you for your time to give a rating and sharing your experience with us. We hope we get the opportunity to welcome you back again in the future

6/10 Okay

Pardeep

Liked: Cleanliness, staff & service, property conditions & facilities
At check in, tbe cookies were a nice touch but water should be available and expecially it should be provided in the room as mandatory. The toilet was a bit old fashioned as the kids stuggled to flush it. On a whole the rooms and carpets in the hotel should be updated in accordance with the hilton brand. Also at breakfast there are no pork sausages...only vegan ones. Nice sauna and steam room, along with a pool. A bit too chilly for the kids though
Stayed 2 nights in Mar 2024
Response from Alex P on 3 Apr 2024
Thank you for your time to give a rating and sharing your experience with us. We hope we get the opportunity to welcome you back again in the future

10/10 Excellent

Rehanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
CLEAN AND NIC3
Stayed 1 night in Mar 2024
Response from Alex P on 3 Apr 2024
Thanks for the 5 star review & we look forward to welcoming you back next time you are flying from Edinburgh

10/10 Excellent

Joan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Handy for airport. Comfortable room. Very clean. Meal in restaurant was very good. Pleasant helpful staff
Stayed 1 night in Mar 2024
Response from Alex P on 3 Apr 2024
Thanks for the high scoring review & we look forward to welcoming you back next time you are flying from Edinburgh Airport

10/10 Excellent

Sallie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel for an overnight stay with an early morning flight
Stayed 1 night in Mar 2024
Response from Alex P on 3 Apr 2024
Thank you for your time to give a rating and sharing your experience with us. We hope we get the opportunity to welcome you back again in the future

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Alex P on 3 Apr 2024
Thanks for the 5 star review & we look forward to welcoming you back next time you are flying from Edinburgh

10/10 Excellent

George Mill, Indianapolis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Alex P on 3 Apr 2024
Thanks for the 5 star review & we look forward to welcoming you back next time you are flying from Edinburgh

6/10 Okay

Tony, Cupar

Disliked: Staff & service, property conditions & facilities
Very poor coffee black £4.50 at bar. Parking charge £16 overnight. Not a problem as hotel was cheap but it should have been mentioned on hotel details. 1970s fan heater instead of a/c sounds like a jet engine in middle of night. More serious..deadlock bolt on room door missing screws and didn’t look secure. Overall, a once well known and popular hotel is now a bit depressing.
Stayed 1 night in Mar 2024
Response from Alex P on 3 Apr 2024
Thank you for your time to give a rating and sharing your experience with us. We hope we get the opportunity to welcome you back again in the future

8/10 Good

Marc

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient for the airport.
Stayed 1 night in Mar 2024
Response from Alex P on 3 Apr 2024
Thanks for the high scoring review & we look forward to welcoming you back next time you are flying from Edinburgh Airport

8/10 Good

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Near the airport. Pool much too cold.
Stayed 2 nights in Mar 2024
Response from Alex P on 3 Apr 2024
Thanks for the high scoring review & we look forward to welcoming you back next time you are flying from Edinburgh Airport

8/10 Good

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
They let me check in early. Food was good. Shuttle info confused.
Stayed 2 nights in Mar 2024
Response from Alex P on 3 Apr 2024
Thanks for the high scoring review & we look forward to welcoming you back next time you are flying from Edinburgh Airport

10/10 Excellent

Michael

Travelled with partner
Best hotel we have stayed in for a long time. The twin room was in the new wing and just spotless, the staff excellent and both the breakfast and dinner were better than expected. Thank you.
Stayed 1 night in Mar 2024
Response from Alex P on 3 Apr 2024
Thanks for the 5 star review & we look forward to welcoming you back next time you are flying from Edinburgh

8/10 Good

TAM

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance to the airport & tram station … Staffs were rather friendly . Some issues with the drains of water at the sink & toilet , need the right action 😋
Stayed 1 night in Mar 2024
Response from Alex P on 21 Mar 2024
Thanks for the high scoring review & we look forward to welcoming you back next time you are flying from Edinburgh Airport

10/10 Excellent

David

Stayed 1 night in Mar 2024
Response from Alex P on 26 Apr 2024
Thanks for the high scoring review & we look forward to welcoming you back next time you are flying from Edinburgh Airport

10/10 Excellent

Elaine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and clean. Friendly and helpful staff
Stayed 1 night in Mar 2024
Response from Alex P on 21 Mar 2024
Thanks for the 5 star review & we look forward to welcoming you back next time you are flying from Edinburgh

10/10 Excellent

Danny

Liked: Cleanliness, staff & service, property conditions & facilities
very comfortable bed slept very well
Stayed 2 nights in Mar 2024
Response from Alex P on 15 Mar 2024
Thank you for your time to give a rating and sharing your experience with us. We hope we get the opportunity to welcome you back again in the future

10/10 Excellent

Alex

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean hotel, quiet and convenient.
Stayed 1 night in Mar 2024
Response from Alex P on 15 Mar 2024
Thank you for your time to give a rating and sharing your experience with us. We hope we get the opportunity to welcome you back again in the future

10/10 Excellent

Julie

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The shuttle to the airport was efficient and quick
Stayed 1 night in Feb 2024
Response from Alex P on 27 Feb 2024
Thanks for the 5 star review & we look forward to welcoming you back next time you are flying from Edinburgh

10/10 Excellent

Valerie

Liked: Staff & service, amenities, property conditions & facilities
Ideal property as close to airport and shuttle bus service
Stayed 1 night in Feb 2024
Response from Alex on 27 Feb 2024
Thanks for the 5 star review & we look forward to welcoming you back next time you are flying from Edinburgh

8/10 Good

Miriam

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a lovely hotel with very friendly dining staff and a great service from the front desk. It was not made clear that the leisure facilities were separate from the hotel and were charged extra so we had to pay £10 to use the pool which I’ve never had to do at a hotel before. Apart from that everything was perfect!
Stayed 1 night in Feb 2024
Response from Alex P on 27 Feb 2024
Thanks for the high scoring review & we look forward to welcoming you back next time you are flying from Edinburgh Airport

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very helpful and friendly
Stayed 1 night in Feb 2024
Response from Alex P on 22 Feb 2024
Thanks for the 5 star review & we look forward to welcoming you back next time you are flying from Edinburgh

10/10 Excellent

KIM

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely linens,pillows and bath accessories!
Stayed 1 night in Feb 2024
Response from Alex P on 22 Feb 2024
Thanks for the 5 star review & we look forward to welcoming you back next time you are flying from Edinburgh

6/10 Okay

Paula

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and convenient for the airport... early start.
Stayed 1 night in Feb 2024
Response from Alex P on 22 Feb 2024
Thank you for taking the time to give a us a rating and sharing your experience. We look forward to welcoming you back to Doubletree by Hilton Edinburgh Airport soon.

4/10 Poor

Christine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
The beds were to uncomfortable and the drink was overpriced
Stayed 1 night in Jan 2024
Response from Alex P on 5 Feb 2024
Thank you for taking the time to give a us a rating and sharing your experience. We look forward to welcoming you back to Doubletree by Hilton Edinburgh Airport soon.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Alex P on 2 Feb 2024
Thanks for the high scoring review & we look forward to welcoming you back next time you are flying from Edinburgh Airport

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Alex P on 2 Feb 2024
Thanks for the 10 out of 10 review & we look forward to welcoming you back next time you are flying from Edinburgh Airport

10/10 Excellent

Patricia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a very nice stay, great hotel and service thank you.
Stayed 2 nights in Jan 2024
Response from Alex P on 2 Feb 2024
Thanks for the 5 star review, I will make sure our leisure team get your great feedback and look forward to welcoming you back next time you are flying from Edinburgh

10/10 Excellent

Wendy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Jan 2024
Response from Alex P on 30 Jan 2024
Thank you for taking the time to give a us a rating and sharing your experience. We look forward to welcoming you back to Doubletree by Hilton Edinburgh Airport soon.

10/10 Excellent

Stuart

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Got woken at 3am by lots of banging doors for people heading to the airport for early flights
Stayed 1 night in Jan 2024
Response from Alex P on 30 Jan 2024
Thank you for taking the time to give a us a rating and sharing your experience. We look forward to welcoming you back to Doubletree by Hilton Edinburgh Airport soon.

10/10 Excellent

samantha

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service was amazing by all, especially Chelsea who really made us feel welcome.
Stayed 1 night in Jan 2024
Response from Alex P on 30 Jan 2024
Thank you for taking the time to give a us a rating and sharing your experience. We look forward to welcoming you back to Doubletree by Hilton Edinburgh Airport soon.

10/10 Excellent

Morag

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff
The receptionist was very pleasant and helpful.
Stayed 1 night in Jan 2024
Response from Alex P on 30 Jan 2024
Thank you for taking the time to give a us a rating and sharing your experience. We look forward to welcoming you back to Doubletree by Hilton Edinburgh Airport soon.

8/10 Good

Aidan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to airport
Close to the airport - Functional hotel. 5 Min walk
Stayed 1 night in Jan 2024
Response from Alex P on 22 Jan 2024
Thank you for taking the time to give a us a rating and sharing your experience. We look forward to welcoming you back to Doubletree by Hilton Edinburgh Airport soon.