Standard Room, Multiple Beds

Reviews of Holiday Inn Express Edinburgh Airport, an IHG Hotel

3 out of 5
Holiday Inn Express Edinburgh Airport, an IHG Hotel
101 Ingliston Road, Newbridge, Scotland

Reviews

8.4

Very good

Rating 10 - Excellent. 457 out of 1000 reviews" "
Rating 8 - Good. 354 out of 1000 reviews" "
Rating 6 - Okay. 102 out of 1000 reviews" "
Rating 4 - Poor. 52 out of 1000 reviews" "
Rating 2 - Terrible. 35 out of 1000 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Soji

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024
Response from HOM on 20 May 2024
Hi Soji, thanks for the amazing rating. Safe travels and All the best, Diane - Hotel Operations Manager.

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, property conditions & facilities
Extremely helpful and friendly staff.
Stayed 1 night in May 2024
Response from Hotel Operations Manager on 14 May 2024
Thank you for the fantastic review, Alison!All the very best,Diane

8/10 Good

Bonita So Ching

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good hotel room except the closet is too narrow and tiny. Thank you!
Stayed 1 night in May 2024
Response from Hotel Operations Manager on 13 May 2024
Thanks for the review and feedback!Diane

6/10 Okay

Lana

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in May 2024
Response from Hotel Operations Manager on 13 May 2024
Thanks for the review!All the best,Diane

6/10 Okay

Steven

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Hotel Operations Manager on 13 May 2024
Thanks for the review!Diane

10/10 Excellent

Elena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Welcoming and customer service-oriented front desk staff! Conveniently located in Edinburgh Airport vicinity with affordable and efficient airport shuttle service. Clean and comfortable room with essentials.
Stayed 1 night in May 2024
Response from Hotel Operations Manager on 7 May 2024
Thanks for the review and feedback, Elena.We're glad our location suited your needs.Our housekeeping team will be proud to see the lovely comments about the cleanliness.All the best,Diane

10/10 Excellent

Jacqueline Anne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Met with very friendly staff. My first time here, will definitely come back
Stayed 1 night in Apr 2024
Response from HOM on 1 May 2024
Thanks for the perfect rating, Jacqueline Anne. We're glad you felt the team were friendly and helpful. That's what we like to hear! Safe travels and All the best, Diane - Hotel Operations Manager.

10/10 Excellent

Janice

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The properties carpets needs a better vacuum and cleaning to be able to rate a 5, as they immediately showed stains upon entering both the lobby and out of the elevator at our floor. Otherwise the room was clean and great.
Stayed 1 night in Apr 2024
Response from HOM on 1 May 2024
Wow, 5-stars! Thanks so much, Janice. We set a high standard for cleanliness and apologise that we missed the mark here. We'll communicate this back to our housekeeping team. Safe travels and All the best, Diane - Hotel Operations Manager.

10/10 Excellent

Wendy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We walked from the rental car drop off. There was a sidewalk but littered with trash. Very industrial area not a pretty walk. Take the shuttle (cost 2.50 pounds) next time.
Stayed 1 night in Apr 2024
Response from Hotel Operations Manager on 22 Apr 2024
Thanks for the review, Wendy.We appreciate the comment for improvement.All the best,Diane

4/10 Poor

Ian

Travelled with partner
Disliked: Amenities, property conditions & facilities
mattress totally unsleepable collided in the middle no firmness at all. no draught lager. bottled was very overpriced !
Stayed 1 night in Jan 2024
Response from Hotel Operations Manager on 8 Apr 2024
Thanks for the review, Ian.Please know that our team are on-site, 24/7 for any issues you may encounter.All the best,Diane

10/10 Excellent

Nageswar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was extremely courteous and friendly. Dining options were great for late arrivals. 4AM breakfast offering was easy and convenient for early travelers.
Stayed 2 nights in Mar 2024
Response from Hotel Operations Manager on 8 Apr 2024
Thanks for the lovely review.Diane

8/10 Good

Barbara

Stayed 1 night in Apr 2024
Response from Hotel Operations Manager on 29 Apr 2024
Thanks for the review.Diane

8/10 Good

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Operations Manager on 1 Apr 2024
Jason, thanks for the recommendation.All the best, Diane -

6/10 Okay

Darrin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was mediocre and there were no other dining options within walking distance.
Stayed 1 night in Mar 2024
Response from Hotel Operations Manager on 25 Mar 2024
Thanks for the review, Darrin.We're sorry to hear that our menu wasn't to your taste.All the best,Diane

10/10 Excellent

Jonathan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was extremely friendly throughout our stay. The breakfast was really good with plenty of options. The small bar was also nice. The only downside was noise from airplanes taking off during the night as this hotel is very near the airport. However, we only noticed this in our first room when arriving in Edinburgh. We stayed there again the night before we left Edinburgh and didn't notice any noise in a different part of the building.
Stayed 1 night in Mar 2024
Response from Hotel Operations Manager on 18 Mar 2024
Thanks for the review and feedback, Jonathan.We're pleased to hear that you appreciated our team's efforts.We're glad the inclusive breakfast was a highlight of your stay!All the very best,Diane

10/10 Excellent

simon

Stayed 1 night in Mar 2024
Response from Hotel Operations Manager on 8 Apr 2024
Thanks for the review, Simon.All the best,Diane

10/10 Excellent

binesh

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Staffs are really friendly and polite.
Stayed 2 nights in Mar 2024
Response from Hotel Operations Manager on 12 Mar 2024
Thanks for the review and feedback, Binesh.All the very best,Diane

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the bar were very friendly. Front desk was very helpful. Drivers on the shuttle bus were knowledgeable about connecting to Edinburgh transit.
Stayed 3 nights in Mar 2024
Response from Hotel Operations Manager on 12 Mar 2024
Thanks for the review!We're so pleased that you enjoyed your stay.All the very best,Diane

10/10 Excellent

Madeleine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Operations Manager on 7 Mar 2024
Thanks for the review!All the very best,Diane

8/10 Good

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Early breakfast useful.
Stayed 1 night in Feb 2024
Response from HOM on 4 Mar 2024
Timothy, thanks for the amazing rating. We hope to welcome you back and All the best, Diane - Hotel Operations Manager.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hotel Operations Manager on 1 Mar 2024
Thanks for the review and feedback, Andrew.All the best,Diane

10/10 Excellent

John

Stayed 1 night in Feb 2024
Response from Hotel Operations Manager on 25 Mar 2024
Thanks for the review, John.All the best,Diane

8/10 Good

Kevin, Alton

Business traveller
Liked: Cleanliness, staff & service
Staff and service good but spoilt by inconsiderate guest at 3.30am making excessive noise and doors shutting vibrating through walls.
Stayed 1 night in Feb 2024
Response from Hotel Operations Manager on 23 Feb 2024
Thanks for the review and feedback, Kevin.We're pleased to hear that you found our team and service, good!Please know that our teams are available 24/7 throughout your stay so please don't hesitate to contact them.All the best,Diane

8/10 Good

Mitchell

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Hotel Operations Manager on 22 Feb 2024
Thanks for the review, Mitchell.All the best,Diane

6/10 Okay

Abjan

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Hotel Operations Manager on 22 Feb 2024
Thanks for the review!All the best,Diane

10/10 Excellent

Peter

Stayed 1 night in Feb 2024
Response from Hotel Operations Manager on 22 Feb 2024
Thanks for the review!All the best,Diane

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay!!!!
Some of the nicest people I have ever met in my travels. The staff went over and beyond to help and the hotel was so nice, clean and convenient. I will definitely stay here again!
Stayed 1 night in Feb 2024
Response from Hotel Operations Manager on 13 Feb 2024
Thanks for the review, Cynthia!Wow! Thank you for the amazing review! This has really made our day.All the best,Diane

4/10 Poor

Jodie

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel was massively overpriced for what it was offering. The room was cold, dirty and had wallpaper peeling off the wall. The sink in the bathroom was unclean around the tap, the plug in the shower was loose and the milk was a month out of date. The room was freezing, we had to request another duvet for the night. The sofa bed was exceptional uncomfortable with metal poles sticking through. The evening food was over priced and not up to the same standard. The breakfast wasn't much better either. We wouldn't recommend it and won't be staying again especially if at that price.
Stayed 2 nights in Feb 2024
Response from Hotel Operations Manager on 20 Feb 2024
We appreciate your feedback, Jodie.We take cleanliness seriously and we will share your comments with the housekeeping team. We are concerned by your comments and would like you to reach out to us so we can discuss your experience. Please contact us via direct message with your contact details and we will be in touchAll the best, Diane -

8/10 Good

John

Stayed 1 night in Feb 2024
Response from Hotel Operations Manager on 13 Feb 2024
Thanks for the review, John.All the best,Diane

10/10 Excellent

Alan

Stayed 1 night in Feb 2024
Response from Hotel Operations Manager on 12 Feb 2024
Thanks for the review!All the best,Diane

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good solid airport hotel
Great service from reception team-only little problem was I thought hot breakfast was served from 6am but maybe I was mistaken and there was no bacon ready
Stayed 1 night in Feb 2024
Response from Hotel Operations Manager on 5 Feb 2024
Thanks for the review, JamesWe're pleased you enjoyed your stay with us!Our hot items begin at 6:30 am. Please feel free to ask our team ahead of time if you would like to double-check any bits of information and they'll be happy to help.All the best,Diane

10/10 Excellent

Patricia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kind staff and great service thank you.
Stayed 3 nights in Jan 2024
Response from Hotel Operations Manager on 31 Jan 2024
Thank you for the lovely review, Patricia!Our team aim to provide the best service possible and we're pleased to hear that was the case!All the very best,Diane

6/10 Okay

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Needs a Few Tweeks
Staff where very friendly and can not fault them and though there was a couple of issues we would book again for the convenience. The room had a couple of issues, toilet could have been cleaner as moved the bin and it was all wet underneath, dirty behind the toilet. The bed was very soft and we both found that we kept rolling to the middle of bed. There was only one coffee and not enough milk on the complementary tray.
Stayed 1 night in Jan 2024
Response from Hotel Operations Manager on 31 Jan 2024
Thank you for the review!We apprecaite the feedback.We take cleanliness seriously and will share your comments with the housekeeping team. Please know that our team are on hand throughout your stay to help with anything you may need.We have as much coffee and milk down at reception as you want! Please ask for it at the front desk; our team will gladly supply you with more.All the best,Diane

8/10 Good

Mo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotel Operations Manager on 29 Jan 2024
Thanks for the review!All the best,Diane

8/10 Good

Mohammed, East York

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotel Operations Manager on 23 Jan 2024
Thanks for the review and feedback!All the best,Diane

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
The hotel was clean, convenient for the airport. We enjoyed the food at the restaurant and the room was very clean and had everything required for our stay.
Stayed 1 night in Jan 2024
Response from Hotel Operations Manager on 22 Jan 2024
Thanks for the review and feedback, we're glad to hear that you enjoyed the food and your room!All the best,Diane

6/10 Okay

Conner

Stayed 1 night in Jan 2024
Response from Hotel Operations Manager on 9 Feb 2024
Thanks for the review.All the best,Diane

10/10 Excellent

Ray

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, room comfort
Absolutely loved the stay clean warm welcoming and staff friendly and very helpful
Stayed 1 night in Jan 2024
Response from Hotel Operations Manager on 10 Jan 2024
Thank you for the review, we appreciate it and are so glad to hear that you enjoyed your stay!All the best,Laura

10/10 Excellent

Pawel

Stayed 2 nights in Jan 2024
Response from Hotel Operations Manager on 9 Jan 2024
Thanks for the review.All the best,Laura

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Good location, comfortable but dated.
Bit dated and understaffed so service was slow but room was spacious and hotel was conveniently located for the airport.
Stayed 1 night in Jan 2024
Response from Hotel Operations Manager on 9 Jan 2024
Thank you for the review and feedback.We really appreciate it and are pleased to hear that you found our location well-suited for the airport and your travel needs.All the best,Laura

8/10 Good

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice quiet place, but lacked some essentials, like decent wiki (number 1), as well as an ATM machine and a vending machine
Stayed 3 nights in Dec 2023
Response from Hotel Operations Manager on 9 Jan 2024
Thank you for the review and feedback, Richard!We're pleased to hear that you found our location to be nice and quiet!All the best,Laura

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Hotel Operations Manager on 29 Jan 2024
Thanks for the review!All the best,Diane

10/10 Excellent

Muhammad

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and friendly staff.
Nice and friendly staff.
Stayed 1 night in Dec 2023
Response from HOM on 8 Jan 2024
Thanks for the 10/10 rating, Muhammad. We hope to welcome you back and All the best, Diane - Hotel Operations Manager.

2/10 Terrible

Rebecca

Travelled with family
Disliked: Amenities
Not kind or clean
Stayed 1 night in Jan 2024
Response from Hotel Operations Manager on 20 Feb 2024
Thanks for your feedback.We’re disappointed to see your review and we’d like to discuss your comments further. Please get in touch with us via direct message so we can figure out what went wrong. Best wishes, Diane

2/10 Terrible

Walid

Stayed 1 night in Jan 2024
Response from HOM on 8 Jan 2024
Hi Walid, please drop us a message so we can discuss this. All the best, Diane - Hotel Operations Manager.

8/10 Good

David

Stayed 1 night in Dec 2023
Response from Hotel Operations Manager on 29 Jan 2024
Thanks for the review!All the best,Diane

10/10 Excellent

Sherie

Liked: Amenities
Stayed 1 night in Dec 2023
Response from HOM on 2 Jan 2024
Thanks for the 5/5 rating, Sherie. Safe travels and All the best, Diane - Hotel Operations Manager.

8/10 Good

Matthew

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel itself was great. Expedia were terrible - they didn't pass the booking to the hotel, so when I showed up, they didn't have a room for us! The poor staff had to scramble to find one. Poor show, Expedia.
Stayed 1 night in Dec 2023
Response from HOM on 2 Jan 2024
Matthew, thanks for your review of our hotel. Please drop us a message so we can discuss this. All the best, Diane - Hotel Operations Manager.

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Straightforward airport hotel with very friendly front desk staff. Simple breakfast included in the price.
Stayed 1 night in Dec 2023
Response from HOM on 2 Jan 2024
Thanks for the 5/5 rating, Robert. Safe travels and All the best, Diane - Hotel Operations Manager.

10/10 Excellent

Philip

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff room clean
Stayed 1 night in Dec 2023
Response from Hotel Operations Manager on 19 Dec 2023
Thank you for the review and feedback!It's great to hear that you found our team to be excellent and your room to be clean!All the best,Laura