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Reviews of Canal Point

3.5 out of 5
Canal Point
22 West Tollcross, Edinburgh, Scotland

Reviews

7.8

Good

Rating 10 - Excellent. 29 out of 84 reviews" "
Rating 8 - Good. 25 out of 84 reviews" "
Rating 6 - Okay. 19 out of 84 reviews" "
Rating 4 - Poor. 7 out of 84 reviews" "
Rating 2 - Terrible. 4 out of 84 reviews" "

7.8/10

Cleanliness

8.4/10

Staff & service

6.6/10

Amenities

7.8/10

Property conditions & facilities

Reviews

6/10 Okay

Angela

Travelled with family
Clean, great location but room small and v basic - no shampoo, soap, quite a stretch for 2 people.
Stayed 3 nights in Aug 2022

8/10 Good

Louise

Liked: Cleanliness
Stayed 2 nights in Aug 2022

6/10 Okay

Verified traveller

Liked: Cleanliness
Price Is Right
As budget lodgings go, this is a good one. Normally, this is a dormitory for university students and is staffed by student workers, but it is opened up a few weeks a years for travelers. Think of it as a youth hostel for older adults. Room was small, even by Eruopean standards, but it is ensuite. Location was challenging at times for hired drivers, like Uber. It is possible to walk to wherever you want to go. All keys are electronic and seem new. Ours malfunctioned, which nearly caused a panic.
Stayed 5 nights in Aug 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness
Stayed 2 nights in Aug 2022

10/10 Excellent

Mark

Liked: Cleanliness, amenities, property conditions & facilities
Canal Point delivered on all fronts: it was convenient, safe and clean with a kind and helpful staff at the front desk.
Stayed 5 nights in Aug 2022

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in Jul 2022

10/10 Excellent

carol

Stayed 2 nights in Aug 2022

8/10 Good

Charles

Great price
Functional student accommodation. Private bathroom.
Stayed 2 nights in Jul 2022

10/10 Excellent

Gareth

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It was everything we needed and no faff , close to everything perfect
Stayed 2 nights in Jul 2022

8/10 Good

Dylan

Liked: Cleanliness, room comfort
Good for a short stay!
Very good location, and good for the price. Bed slightly uncomfortable however.
Stayed 5 nights in Jul 2022

10/10 Excellent

Wendy-Marie

Liked: Cleanliness, room comfort
Good, friendly,clean
Staff were brilliant on checking in and throughout our stay. The bed although a 3/4 sized double was big enough for both of us and we are both nearly 6" The room was clean andvwell presented with private en-suite which was also clean Not far from shops, cafes and bars Although its student accommodation there were all types of visitors that we saw and not all students Would recommend if you are looking for somewhere cheap, friendly and off the main roads. Not far from Edinburgh city centre
Stayed 2 nights in Jul 2022

8/10 Good

Luca

Stayed 2 nights in Jul 2022

6/10 Okay

Tracey

Liked: Cleanliness, room comfort
Good overall
Overall we had a good stay and although the room was small it was clean and adequate as a base. Only issue we had was we had arranged in advance to leave our bags at the property prior to check-in but when we arrived there was noone on reception or answering the phone so we had walked from the station there and still had to use another luggage storage facility.
Stayed 1 night in Jul 2022

8/10 Good

David

Travelled with family
Liked: Cleanliness, room comfort
Great trip
Perfect to visit city of Edinburgh
Stayed 2 nights in Jul 2022

6/10 Okay

James

Travelled with group
Liked: Cleanliness
Disliked: Room comfort
Poor
The shower had only boiling hot water. When we asked reception she said ‘yeah that’s what you get’. Very poor customer service
Stayed 2 nights in Jul 2022

10/10 Excellent

Rebecca

Stayed 2 nights in Jul 2022

10/10 Excellent

Poungpaka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean. Excellent all round
Stayed 3 nights in Aug 2019

8/10 Good

Alessandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2019

2/10 Terrible

Michal

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid it if you can
Shower in my room was visibly broken. Not sure how was this missed during cleaning? I asked for another room, nothing was available but they would apparently fix it "soon" but unable to specify what "soon" means. When I asked for a refund, they told me it's not possible because I booked it through hotels.com. Few seconds later one room is available. Magic :) While waiting at the reception, I witnessed another 3 customers complaining about messy room, dirty sheets, lack of toilet paper. At this point I know this place was a mistake.. Anyway, got my second room. I wouldn't call it clean, toilet seat and the door to underbed storage were broken. Since I was staying for only one night I have just left it.. On the positive side, you can get a decent view out if you are lucky and get upper floor :) To sum it up: If you want to fully enjoy Edinburgh, avoid this place.
Stayed 1 night in Aug 2019

8/10 Good

Charlotte

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2019

10/10 Excellent

Carla

Liked: Cleanliness, staff & service, property conditions & facilities
This property was in the perfect location for everywhere I wanted to go
Stayed 6 nights in Aug 2019

10/10 Excellent

Urika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019

8/10 Good

John J.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 12 nights in Aug 2019

8/10 Good

sezgin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2019
Response from David, Canal Point on 31 Aug 2019
Hi Sezgin Thank you for taking the time to leave us a review. I'm pleased to see you enjoyed your stay with us, and I hope we can welcome you back to Edinburgh again soon!

10/10 Excellent

Poungpaka

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good all round. Central easy access to placed
Stayed 4 nights in Aug 2019
Response from David, Canal Point on 31 Aug 2019
Hi Poungpaka Thank you for taking the time to leave us a review. I'm pleased to hear you enjoyed your stay with us and found our location great! I hope you will stay with us again soon!

10/10 Excellent

Verified traveller

Liked: Cleanliness
A lovely clean basic room with the added bonus of a small kitchen area to make breakfast
Stayed 1 night in Aug 2019
Response from David, Canal Point on 28 Aug 2019
Thank you for staying with us and for taking the time to leave us a review. I'm pleased to hear you enjoyed your stay with us and I hope we can welcome you back to Edinburgh again soon.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2019
Response from David, Canal Point on 28 Aug 2019
Thank you for staying with us and for taking the time to leave us a review. I'm pleased to see you enjoyed your stay with us and I hope you will stay again soon.

6/10 Okay

Antony

Stayed 1 night in Aug 2019
Response from David, Canal Point on 28 Aug 2019
Hi Antony Thank you for staying with us and for taking the time to leave us a review. I hope you will consider staying with us again in future.

8/10 Good

Lyne M.

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019
Response from David, Canal Point on 24 Aug 2019
Hi Lyne Thank you for staying with us, and for taking the time to leave us a review. I'm pleased to see you enjoyed your stay with us and I hope we can welcome you back to Edinburgh soon.

8/10 Good

Verified traveller

Liked: Staff & service
Stayed 1 night in Aug 2019
Response from David, Canal Point on 23 Aug 2019
Thank you for taking the time to leave us a review. I'm pleased to see you enjoyed your stay. I hope we can welcome you back to Edinburgh soon.

2/10 Terrible

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019
Response from David, Canal Point on 17 Aug 2019
Thank you for your review. I'm sorry to hear that your experience staying with us wasn't as good as we would have liked, however without knowing what was wrong, we can't improve going forward.

10/10 Excellent

Elyssia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great accommodation
Great base for a visit to the fringe.
Stayed 2 nights in Aug 2019
Response from David, Canal Point on 14 Aug 2019
Hi Elyssia Thank you for taking the time to leave us feedback. I'm glad you enjoyed your stay with us, and I hope we will see you again soon.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Felt depressed staying there conditions are disgusting
Stayed 3 nights in Aug 2019
Response from David, Canal Point on 14 Aug 2019
Thank you for taking the time to leave us a review. I'm sorry that your stay with us wasn't as good as we would have liked. Without understanding the issues you faced, we cannot make improvements.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very responsive and helpful staff, and excellent location
Stayed 4 nights in Jul 2019
Response from David, Canal Point on 3 Aug 2019
Thank you for taking the time to leave us a review! I'm glad you enjoyed your stay with us, and were pleased with our excellent staff and ideal location! I hope we can welcome you back to Edinburgh soon!

10/10 Excellent

Catherine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelllant have already recmmended to friends
Stayed 3 nights in Jul 2019
Response from David, Canal Point on 1 Aug 2019
Hi Catherine Thank you for taking the time to leave us a review! I'm glad you enjoyed your stay with us, and I hope we will see you and your friends at some point soon!

8/10 Good

Joseph

Liked: Cleanliness, property conditions & facilities
Great value close to the city centre
This is standard student accommodation. Considering it's half the price of the standard hotel prices for the local area I would highly recommend it. It's about a 15 min walk to the castle. There is a communal kitchen which is great for making coffee in the morning.
Stayed 2 nights in Jul 2019
Response from David, Canal Point on 31 Jul 2019
Hi Joseph Thank you for your review. I'm glad you enjoyed your stay with us , and we appreciate your feedback. I hope you will stay with us again soon.

6/10 Okay

Kirsty

Liked: Cleanliness, staff & service
Cheap place to stay
Room was basic and small but good enough for the price. There were no toiletries provided at all not even hand soap which was annoying. Was fine to stay for a few nights on my own but would be very cramped with two people in the room
Stayed 1 night in Jul 2019
Response from David, Canal Point on 26 Jul 2019
Hi Kirsty Thank you for taking the time to leave us a review. I'm glad you thought we were good value for money. We are looking to provide toiletries in future, and I'm sorry that we haven't sorted it for your visit. I hope you will consider staying with us again in future!

8/10 Good

Jegor

Liked: Staff & service, property conditions & facilities
Need to work more about cleaning in bathroom. Pillows can be more soft
Stayed 2 nights in Jul 2019
Response from David, Canal Point on 14 Jul 2019
Hi Jegor, thank you for taking the time to leave us a review. We are currently upgrading the pillows in the building, and I'm sorry your room hadn't been done yet. I will follow up with our housekeeping team regarding the bathroom. I hope you will consider staying with us again in the future!

10/10 Excellent

Denis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from David, Canal Point on 13 Jul 2019
Hi Denis, thanks for your positive review. I hope we will see you staying with us soon.

10/10 Excellent

Ying

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from David, Canal Point on 10 Jul 2019
Hi Ying, thank you for your kind feedback. I'm glad you enjoyed your stay with us, and we hope to see you again in the future.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not specious rooms very umcomfotable stay ovetnight also no toiletries overall very expensive to stay in such a tiny room without anu good facilities.i was told it is a hotel.but they should hsve been informed us ot is a student s room that means i would not booked. In a way i felt that i was cheated.
Stayed 1 night in Aug 2018

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient, Modern and Excellent Value
Stayed 2 nights in Aug 2018
Response from Alison on 23 Aug 2018
Thanks for the great review. I hope you had a fantastic time in Edinburgh and hopefully you will stay again next Summer.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent accomadation it was large enough and very clean
Stayed 5 nights in Aug 2018
Response from Shaun on 19 Aug 2018
Thanks for your review. We hope to welcome you again in the future!

8/10 Good

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
clean, but beds uncomfortable.
Thing to remember is this place is student accommodation so you get a bed, a wardrobe, a small desk, small private bathroom and not much else. The buildings are modern and very clean though. The mattresses are not comfortable at all unfortunately, but if you just need somewhere to sleep only for a few nights then its perfect. There is a shared kitchen area you can use which does have seating and tables.
Stayed 3 nights in Aug 2018
Response from Shaun on 19 Aug 2018
Thanks for your review. We hope to welcome you back again in the future!

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Good place for a short stay during Edinburgh Fringe. Comfortable and clean and staff friendly
Stayed 1 night in Aug 2018
Response from Shaun on 18 Aug 2018
Thanks for taking the time to write a review. We look forward to welcoming you again in the future!

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
Cheap and cheerful
Lovely staff helpful. Very basic as we expected for the price. Clean but bed very uncomfortable springs sticking in us as bedding below par. Thin pillows
Stayed 3 nights in Aug 2018
Response from Shaun on 18 Aug 2018
Thanks for your feedback and for letting us know about the issues with your bed. We will take steps to resolve that issue for future guests. We hope to welcome you again in the future!

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, room comfort
Was a hostel not a hotel
The staff were very nice but the sheets hadn’t been changed and it was advertised by Expedia as a hotel but it was really student accommodation which was a bit frustrating to find out on arrival
Stayed 1 night in Aug 2018
Response from Shaun on 18 Aug 2018
Thanks for taking the time to write a review! We provide student accommodation during term time and then all of our students go home and we provide good value hotel accommodation for visitors to Edinburgh during the summer. All of our summer guests are fellow travellers like you! We would love to welcome you back in the future!

10/10 Excellent

Sarah, Yorkshire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious studio flat with great city view
Check in was really smooth - very courteous, helpful and friendly staff member on the desk. We arrived early to leave our luggage and were able to check in a bit early which was great.
Stayed 1 night in Aug 2018
Response from Shaun on 18 Aug 2018
Thanks for taking the time to leave us a review! I am glad you enjoyed your stay. Sorry that the bed was not as comfortable as you expected. We will look to resolve this issue for future guests. We hope to welcome you again in the future.

6/10 Okay

Bazza, London

Liked: Staff & service
Disliked: Cleanliness
Compact and convenient accommodation in Edinburgh
Very easy to book and at reception, we found the people friendly and informative and happy to help. I was disappoint with the mattress, something easy to fix - I could feel the springs in my body, extremely cheap quality. The communal kitchen was ok, but I found an overflowing bin which remained the same way for 4 days - that would have been easy to fix too, by replacing the bin bag for the guests. Overall ok and would stay there again if some attention was made to basic issues. Thank you to the lovely and efficient students at the reception.
Stayed 3 nights in Aug 2018
Response from Shaun on 18 Aug 2018
Thanks for your lovely review and I am glad you enjoyed your visit to Edinburgh! All of our communal kitchens are cleaned regularly but if you find any issues during your stay you are always welcome to contact reception and we will address straight away. We hope to welcome you back in the future!

6/10 Okay

Deborah

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Aug 2018
Response from Shaun on 18 Aug 2018
Thanks for your review! We hope to welcome you again in the future!