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Rating 10 - Excellent. 356 out of 1003 reviews" "
10 - Excellent
356
Rating 8 - Good. 359 out of 1003 reviews" "
8 - Good
359
Rating 6 - Okay. 170 out of 1003 reviews" "
6 - Okay
170
Rating 4 - Poor. 82 out of 1003 reviews" "
4 - Poor
82
Rating 2 - Terrible. 36 out of 1003 reviews" "
2 - Terrible
36
8.2/10
Cleanliness
8.4/10
Staff & service
8.8/10
Amenities
7.4/10
Property conditions & facilities
8.4/10
Eco-friendliness
Reviews
10/10 Excellent
Callum
10 Apr 2024
Callum
Stayed 3 nights in Apr 2024
6/10 Okay
Verified traveller
14 Jan 2024
Liked: Cleanliness, staff & service, room comfort
Good but not great
Lovely staff & nice hotel let down by a few little things. (Heating in the room was broken so a portable oil heater was provided instead. Single glazed windows made the room cold & noisy. The bedside drawers had been fixed shut and there were no shelves in the wardrobe.) The room was a decent size. Breakfast was good. Location excellent.
Verified traveller
Stayed 2 nights in Jan 2024
Response from FOH Team on 15 Jan 2024
Hi There, Thank you for taking the time to review our hotel. We are pleased you enjoyed your stay and found our stay to be lovely. We are also glad you found our breakfast to be good and enjoyed the location. Your comments regarding the breakfast will be passed to our restaurant team. On a separate note, we are sorry to hear that you were not fully satisfied with your stay. We appreciate your feedback regarding the heating, windows and storage. Feedback like yours is valuable to the progress of our hotel and will be passed to our management and maintenance team. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Kind Regards, Gemma
Room needed a deep clean. Toilet flush broke twice. Shower leaked all over the bathroom and a broken floor tile and others need grouted and for a 4 star hotel which cost a lot of money these things are unacceptable
Eileen
Stayed 2 nights in Jan 2024
Response from Marina H. on 16 Jan 2024
Dear Eileen,Thank you for taking the time to review your recent stay in detail at Hotel Indigo Edinburgh Princes Street.It is truly disappointing to know that you did not have a satisfactory stay with us, we would like to start by apologizing to you for the inconveniences you faced during your stay. We strive to make each stay as pleasant and comfortable as possible and reading your feedback, it clearly shows that we have failed to deliver up to your expectations. However, we are grateful to you for bringing this to our attention so we can rectify this for future stays. We hope you will not judge us solely on the basis of this occasion and we will have the opportunity to welcome you back to the hotel on another occasion.Kindest Regards
Perfect for Hogmany and city. quiet rooms were perfect.
Rebecca
Stayed 5 nights in Dec 2023
Response from FOH Team on 15 Jan 2024
Dear Rebecca, Thank you for taking the time to review our hotel. We are pleased you enjoyed your stay and found your room to be quiet. We hope to welcome you back in the future.Kind Regards, Gemma
Dear Thomas,Thank you for taking the time to send us a positive message based upon your recent stay at Hotel Indigo Edinburgh Princes Street.We are delighted to hear that you had an enjoyable experience, your comments have been shared amongst the team.Once again, thank you for your kind words. We look forward to welcoming you back soonKind regards
8/10 Good
Nisha
25 Dec 2023
Nisha
Stayed 3 nights in Dec 2023
Response from FOH Team on 15 Jan 2024
Dear Nisha, Thank you for taking the time to review our hotel. We are pleased you enjoyed your stay. Kind Regards, Gemma
10/10 Excellent
Alison
16 Dec 2023
Liked: Cleanliness, staff & service
Hotel staff fab,food excellent Room was nice floor needs work ,Bathroom nice but bloody cold.
Alison
Stayed 2 nights in Dec 2023
Response from Elisa | FOH team on 7 Jan 2024
Dear Alison,Thank you for taking the time to share your feedback with us following your recent experience at Hotel Indigo Edinburgh – Princes Street.We are happy to hear that you had an enjoyable experience during your time in Edinburgh.Also, we are delighted to see that you enjoyed the attentive service our team provided.Please rest assured that we will report your observation about the floor and bathroom, and that we try our best to improve your stay experience with us. Once again, thank you for your kind words. We look forward to welcoming you back soon.Kind regards
Excellent service, beautiful room and fantastic breakfast! Perfect!
Dean
Stayed 1 night in Dec 2023
Response from Elisa | FOH team on 7 Jan 2024
Dear Dean,Thank you for taking the time to share your feedback with us following your recent experience at Hotel Indigo Edinburgh – Princes Street.We are happy to hear that you had an enjoyable experience, and happy memories during your time in Edinburgh. Also, we are delighted to see that you enjoyed the room and the breakfast.Once again, thank you for your kind words.We look forward to welcoming you back soon.Kind regards,
Tremendous place to stay. Very comfortable, one of the best hotel beds I've ever slept on. Well done
Steve
Stayed 4 nights in Nov 2023
Response from Maryna | FOH Team on 30 Nov 2023
Dear Steve,Thank you for taking the time to review your stay with us. We are delighted to hear that you enjoyed your stay with us. We hope to welcome you back soon, to give you another amazing experience. Kind regards,
This property is superbly located.Very helpful staff. Excellent food.
GEOFF
Stayed 1 night in Oct 2023
Response from Maryna | FOH Team on 31 Oct 2023
Good morning,Thank you for taking the time to review your stay at Hotel Indigo Princes Street. We are delighted to hear that you enjoyed your stay with us. We hope to welcome you back soon to give you another amazing experience. Kind regards,Maryna FOH Team
This is a fantastic hotel in a great location in Edinburgh. All of the sites and transportation were only a few minutes walk from the front door. The staff was nice and extremely helpful. My room was nice and beautifully decorated. The hotel also has great restaurants which added a lot to my trip.
Derek
Stayed 6 nights in Oct 2023
Response from Front Of House Team on 23 Oct 2023
Dear Derek, Thank you for taking the time to review our hotel. We are pleased to hear you found our hotel to be fantastic and in a great location, as well as a nice room which you found to be beautifully decorated. We appreciate your kind words regarding how helpful and nice our staff were. Your comments will be passed on to our team. We hope to welcome you back in the future. Kind Regards, GemmaFront of House
We’re in love with this property and when we come back to Edinburgh we will definitely stay here again. It’s in a perfect location, the room was gorgeous and a great size. It was amazing.
Andrew
Stayed 6 nights in Oct 2023
Response from Front Of House Team on 21 Oct 2023
Dear Andrew, Thank you for taking the time to review our hotel. We are pleased your love our hotel including our perfect location and the gorgeous big room. We hope to welcome you back in the future.
The staff was great , easy to work with, helpful .
Donald Gene
Stayed 7 nights in Oct 2023
Response from Elena on 15 Oct 2023
Dear Donald, Thank you for taking the time to review you stay at Hotel Indigo Princes Street.We're glad you enjoyed your stay with us and that you found the staff to be great as your feedback is really important to us.We hope we can welcome you back to offer you another superior experience.Kind regards,Elena Front of House Team
Lovely location from which to visit Edinburgh. Lots of transportation available. Easy walk to Old Town, shops, churches & pubs. Room was comfortable & clean. Bar was cozy. Needs a bit of an update but it’s nice
Cheryl
Stayed 2 nights in Sep 2023
Response from Front Of House Team on 15 Oct 2023
Dear Cheryl, Thank you for taking the time to review our hotel. We are pleased you enjoyed your stay and hope to welcome you back soon.
Easy access to sights and happenings in the central part of the city; close to Waverly station; lots of restaurant choices close by.
Bruce
Stayed 4 nights in Sep 2023
Response from Hotel Indigo Edinburgh Princes Street on 6 Oct 2023
Dear Bruce, Thank you so much for taking the time to leave such a nice review of your stay with us!Looking forward to welcome you again in the future!Kind regards,
The staff was very nice and helpful. The room was very comfortable with a huge bed and complimentary snacks. I had a great steak at the restaurant and excellent cocktails at the bar. The location was perfect, within walking distance of many attractions.
David
Stayed 3 nights in Sep 2023
Response from FOH on 29 Sept 2023
Dear GuestThank you for your feedback regarding your recent stay with us here at the Hotel. I will be sure to share the feedback with the wider hotel team.Kind RegardsHotel indigo Front Of House Team
Hotel Indigo was the first hotel on our trip to Scotland. It was charming and lovely, with a very delicious breakfast in the morning. The hotel bar was fun and the bartender was so friendly. The room was smaller than expected, especially at the price of the room (nearly 400/night). Overall recommend.
Chris
Response from FOH on 27 Sept 2023
Many thanks for your feedback during your recent stay with us. The hotel is a boutique style hotel so the room can vary in size and layout. I was glad to read that you overall enjoyed your stay with us.
This is an awesome hotel in a great location. It is across the street from the train station for those who plan to travel to other parts of Scotland. I highly recommend this hotel. We will certainly return to this location the next time we are in Edinburgh.
Rebecca
Stayed 1 night in Sep 2023
Response from Maryna | FOH Team on 18 Sept 2023
Dear Rebecca,Thank you for taking the time to review your stay with us. We are delighted to hear that you enjoyed your time at Hotel Indigo Princess Street. We hope to welcome you back soon to give you another amazing experience! Kind regards,Maryna FOH Team
Fantastic staff, super helpful every step of the way even in an extremely busy time. Wonderful with holding bags prior to check-in and after check-out so we could continue to do tourism in Edinburgh. Very close to Waverly station so convenient for train travel. Walking distance to the Royal Mile and tons of tourist locations
John
Stayed 1 night in Aug 2023
Response from Hotel Indigo Edinburgh Princes Street on 2 Sept 2023
Dear John, thank you so much for taking the time to write such a lovely review of your stay and of our hotel! We are delighted to hear that you were happy with our kind and attentive team members and enjoyed the central location of the hotel!We are looking forward to welcoming you back in the future!Kind regards ,
Friendly staff, quaint & clean room, breakfast with a view…everything was wonderful!
Tyson
Stayed 2 nights in Aug 2023
Response from Front Of House Team on 1 Sept 2023
Thank you for taking the time to review our hotel. We are pleased your enjoyed your stay and hope to welcome you back in the future. Kind Regards, Gemma
We stayed in Edinburgh on the Friday and decided we would like an additional night and found this lovely hotel. Great location, lovely bar and public areas and nice big comfortable rooms. Staff were very friendly and helpful
Yvonne
Stayed 1 night in Aug 2023
Response from Morven on 29 Aug 2023
Dear Yvonne,Thank you for taking the time to review your recent stay at Hotel Indigo Princes Street. We are delighted to hear that you enjoyed your stay with us! Your kind words regarding our staff and rooms have been shared with our team. We look forward to welcoming you back again.Kind regards, Morven Front of House Team
10/10 Excellent
Lynn
28 Aug 2023
Lynn
Stayed 1 night in Aug 2023
Response from Front of House Team on 19 Sept 2023
Thank you for taking the time to review our hotel. We are pleased you enjoyed your stay. We hope to welcome you back in the future.
Dear Marta,Thank you for taking the time to review your stay with us. We are delighted to hear that you enjoyed everything. We hope to welcome you back again to give you another amazing experience. Kind regards,Maryna FOH Team
This was a beautiful hotel in a perfect location in Edinburgh!
jack a
Stayed 3 nights in Aug 2023
Response from Front Of House Team on 26 Aug 2023
Thank you for taking the time to review our hotel. We are pleased to hear your enjoyed your stay. We hope to welcome you back in the future. Kind Regards, Gemma
2/10 Terrible
Edgar
Travelled with partner
9 Aug 2023
Our rooms AC was broken and was very hot all night. The next day when we checked out our train wasn't leaving for a few hours and we asked if we could keep our luggage at the hotel until our train departed so we wouldn't have to carry it around the city. The receptionist was very rude and told us they could not do it. I spent more than 500 dollars on a room for the night and this is how I was treated. Never staying there again. I never write reviews but this was ridiculous.
Edgar
Stayed 1 night in Aug 2023
Response from Morven on 11 Aug 2023
Dear Edgar,Thank you for taking the time to review your recent stay at Hotel Indigo Princes Street. Please accept my apologies for the inconveniences faced during your stay. Your feedback regarding the AC unit in your room has been passed on to our maintenance team. Please be rest assured that we take your feedback seriously, this is not the Hotel Indigo customer service we aim to deliver. We hope you will consider staying with us again so that we may have another chance to offer you a superior experience.Kind regards, Morven Front of House Team
Nice hotel with central location. Easily walkable to major attractions, shopping and dining. Our room was the size of a closet though - we barely had room to walk around the bed.
Mark
Stayed 1 night in Jul 2023
Response from Front Of House Team on 4 Aug 2023
Dear Mark,Thank you for taking the time to review your recent experience at Hotel Indigo Edinburgh Princes Street.We are delighted to see that you found our location to be excellent.On a separate note, we are disappointed to note that you did not fully enjoy your visit. Reviews like yours are very valuable as they enable us to target areas we need to improve on.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Kind regards,Gemma
Dear Jennifer,Thank you for taking the time to review your stay with us. We are pleased to hear that you enjoyed your time at Hotel Indigo Princess Street.We are looking forward to welcome you back to give you another amazing experience.Kind regards,Maryna FOH Team
10/10 Excellent
Margaret
1 Aug 2023
Margaret
Stayed 1 night in Jul 2023
Response from Morven on 2 Aug 2023
Dear Margaret,Thank you for taking the time to review your recent stay at Hotel Indigo Princes Street. We are delighted to hear that you enjoyed your stay with us! We look forward to welcoming you again.Kind regards, Morven Front of House Team
Loved this hotel with its friendly staff, excellent breakfast, and the perfect location for exploring Edinburgh. We also tried the hotel restaurant one evening, which was very good. Had a great stay.
Suzanne
Stayed 7 nights in Jul 2023
Response from Front Of House Team on 31 Jul 2023
Dear Suzanne,Thank you for taking the time to review our hotel.We are delighted to hear you had such positive experience in our hotel, including the friendly staff, excellent breakfast and the location of the hotel. Thank you for your comments regarding the restaurant, your comments will be passed to the restaurant team. Kind Regards, Gemma
Response from Hotel Indigo Edinburgh Princes Street on 21 Jul 2023
Dear Fahad, Thank you so much for taking the time to review your stay with us! We are hoping to welcome you back soon!Kind regards,
10/10 Excellent
gerard
17 Jul 2023
gerard
Stayed 1 night in Jul 2023
Response from Hotel Indigo Edinburgh Princes Street on 7 Aug 2023
Thank you so much for your review!
10/10 Excellent
Denise, Menlo Park
Travelled with partner
16 Jul 2023
Great hotel. Very nice staff and the food was fantastic.
Denise
Stayed 1 night in Jul 2023
Response from Front Of House Team on 16 Jul 2023
Dear Denise, Thank you for taking the time to review our hotel. We are pleased you enjoyed your stay with us and found our staff to be very nice and the food to be fantastic. We hope to welcome you back in the future.
Lightbulb at bedside didn't work. It was reported, but not repaired by the time we left. It made the room dark. The location of the coffee maker made it hard to see because of lack of light.
Other than those small details we were happy with the facility
Ann
Stayed 1 night in Jul 2023
Response from Morven on 11 Jul 2023
Dear Ann,Thank you for taking the time to review your recent stay at Hotel Indigo Princes Street. We would like to apologise for the inconveniences faced during your stay. Your feedback regarding a broken light in your room has been passed on to our maintenance team. We are sorry that we were unable to fix this during your stay, but comments like yours enable us to target the areas we need to improve on. We hope you will consider staying with us again so that we may have another chance to offer you a superior experience.Kind regards, Morven Front of House Team
Lovely hotel, lots of old interesting artefacts, lovely breakfast. Perfect location.
Verified traveller
Stayed 1 night in Jul 2023
Response from Maryna, Front of House Team on 9 Jul 2023
Dear guest,Thank you for taking the time to review your stay with us. We are happy to hear that you enjoyed your time here at Hotel Indigo Princess Street. Kind regards,Maryna FOH Team
10/10 Excellent
Irene
9 Jul 2023
Irene
Stayed 1 night in Jul 2023
Response from Morven on 11 Jul 2023
Dear Irene,Thank you for taking the time to review your recent stay at Hotel Indigo Princes Street. We are delighted to see that you enjoyed your stay with us! We look forward to welcoming you again.Kind regards, Morven Front of House Team
10/10 Excellent
Linda
2 Jul 2023
Linda
Stayed 1 night in Jul 2023
Response from Front Of House Team on 4 Jul 2023
Thank you for taking the time to review our hotel. We are pleased you enjoyed your stay. We look forward to welcoming you again in the future.
Really enjoyed our stay at indigo hotel! The rooms are clean. The staff is friendly. We enjoyed our breakfast every morning and the location of the hotel is perfect for everything.
Matilda
Stayed 3 nights in Jun 2023
Response from Hotel Indigo Edinburgh Princes Street on 8 Jun 2023
Dear Matilda, thank you so much for taking the time to review your stay with us in Hotel Indigo Princes Street!We are delighted to hear that you loved your stay and you were satisfied with our hotel and our services. We are looking forward to welcome you back in the future!Kind regards, Hotel Indigo Princes Street
Dear David, Thank you for taking the time to review our hotel. We are pleased to hear you enjoyed your stay. We hope to welcome you back in the future. Kind Regards, Gemma
The hotel design and finishings are at a really high standard. The rooms have been restyled well and the restaurant/breakfast area offers a more vintage feel with great views. Staff were great and very accomodating both on the front desk and for breakfast. A special shout out must be given to Gemma on the desk who was excellent and provides great service.
Only slight negative, due to the hotels location there is some noise from the street. However, the hotels appearance, staffing and room quality nulled this issue.
Frazer
Stayed 3 nights in May 2023
Response from Elena | Front of House Team on 10 May 2023
Dear Frazer,Thank you for taking the time to review your stay at Hotel Indigo Princes Street. We're glad you enjoyed your time with us and you found the views to be great and the restaurant to be ideal. I've shared your kind comment to our colleague Gemma as reviews like your helps us to keep offering a great an personalized service to all our guests. We hope we can welcome you back soon to offer you another superior experience.Kind regards,Elena Front of House Team
Beautiful property. The staff was great and meals were amazing.
Christina
Stayed 2 nights in May 2023
Response from Front Of House Team on 8 May 2023
Dear Christina, Thank you for taking the time to review our hotel.We are so glad you enjoyed your stay and found our hotel to be beautiful. We are also pleased your enjoyed your meals and found our staff were great. We will feedback your comments to our restaurant team. We hope to welcome you back in the future, Kind Regards, GemmaFront of House
10/10 Excellent
Lyndsey
31 Mar 2023
Lyndsey
Stayed 1 night in Mar 2023
Response from Elena | Front of House Team on 1 Apr 2023
Dear Lyndsey,Thank you for taking the time to review your stay in Hotel Indigo Princes Street, your opinion is really important to us. We're glad you've enjoyed your stay with us and we hope we can welcome you back soon to offer you another superior experience.
Dear YvonneThank you for your feedback regarding your recent stay with us here at Hotel indigo. I was pleased to read that you enjoyed your stay with us and look forward to welcoming you back in the near future.Kind RegardsHotel Indigo Front of House Team
10/10 Excellent
Kevin
24 Mar 2023
Kevin
Stayed 2 nights in Mar 2023
Response from FOH Manager on 26 Mar 2023
Dear KevinMany thanks for your feedback regarding your recent stay with us. I was pleased to read that you enjoyed your stay with us and found everything to be of a high standard.Kind RegardsFront Of House TeamHotel Indigo Edinburgh Princes Street
Dear GuestThank you for your recent stay with us here at the Hotel Indigo Princes Street.We look forward to be able to welcome you back and welcome any additional feedback regarding your recent stay so we can focus on the areas that matter most to our guests.Kind RegardsHotel Indigo Front of House Team
From the moment we arrived to when we left the staff were friendly and helpful. The room was spacious and comfortable and had everything we needed. Decor was lovely and the location was perfectly central.
Ashley
Stayed 3 nights in Feb 2023
Response from Elena on 28 Feb 2023
Dear Ashley,Thank you for taking the time to review your stay with us. We are glad you found the room comfortable and our staff made a better experience for you. I hope we can welcome you back soon.Kind regards,Elena Front of house team member
It was amazing, the staff, the manners, the cleanliness, the room, the views, the price, the breakfast... everything was absolutely great!
It's was a great pleasure for @foodmefusion stayed there for sometime.
Verified traveller
Stayed 3 nights in Feb 2023
Response from Kind Regards, Zoe | Front of House on 12 Feb 2023
Dear Guest, Thank you for taking the time to review your stay with us at Hotel Indigo Princes Street. It's great to hear that you had a enjoyed your stay with us. We look forward to welcoming you again sometime.