Terrace/patio
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Reviews of Orocco Pier

3.5 out of 5
Orocco Pier
17 High Street, Queensferry, South Queensferry, Scotland

Reviews

9.2

Wonderful

Rating 10 - Excellent. 179 out of 257 reviews" "
Rating 8 - Good. 54 out of 257 reviews" "
Rating 6 - Okay. 11 out of 257 reviews" "
Rating 4 - Poor. 7 out of 257 reviews" "
Rating 2 - Terrible. 6 out of 257 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

4/10 Poor

Barbara

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Breakfast Waiter had black filthy fingernails, and overbearing intimidating personality. Green security light in bedroom kept us awake most of night. Breakfast poached eggs were COLD and drenched in vinegar. We went FOR the seafood restaurant, but it wasn’t open at all in our stay. Website shows baths, but we only given a shower room.
Stayed 3 nights in Apr 2024
Response from Nina on 15 Apr 2024
Sorry that you did not enjoy your time with us. Our classic rooms do not have views of the water or a bath, we feel this is clearly advertised, if there is a mistake with advertising anywhere, it would help us if you could send a copy of this to us so that we can correct it. Samphire is open Thursday - Sunday as advertised. I will pass on your feedback regarding breakfast and server to the manager. Your feedback is appreciated.

10/10 Excellent

Ann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our 2 day stay, Staff were lovely, food was great. Had an evening meal and breakfast, both were delicious. The view from the resturant was fantastic. Loved staying here and will definitely stay again.
Stayed 2 nights in Mar 2024
Response from Nina on 11 Apr 2024
Thank you for the great review. We look forward to welcoming you back again soon.

10/10 Excellent

Matthew

Stayed 1 night in Feb 2024
Response from Nina on 11 Apr 2024
Thank you for the great review. We look forward to welcoming you back again soon.

10/10 Excellent

Jayne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel in a perfect location. Very friendly staff. Great dining options and food choices for gluten free and dairy free were plentiful and tasty. Excellent size room. We did not make use of it but a well stocked fridge in the room with spirits, cold drinks chocolate and snacks. Coffee and teamaking facilities. Beautiful views of the Forth Bridge from the dining room. Free parking close by. Cannot fault. Would happily book again and recommend to others.
Stayed 2 nights in Feb 2024
Response from Nina on 11 Apr 2024
Thank you for the great review. We look forward to welcoming you back again soon.

10/10 Excellent

Agnes

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So comfortable and homely.
Stayed 2 nights in Feb 2024
Response from Nina on 11 Apr 2024
Thank you for the great review. We look forward to welcoming you back again soon.

6/10 Okay

David

Liked: Staff & service, property conditions & facilities
A bit so so
Stay was perfectly pleasant, staff were friendly and helpful. Few niggly annoyances, though. Coffee cups in the room weren't cleaned after being used in the room - not a big deal but, for the price we paid, I would have expected this. Whilst wifi is available, it doesn't work in the bedroom - signal isn't strong enough. Lack of hanging hooks in the bathroom meant difficult to dry towels and the shower cabinet leaked. We put drinks and food on the bill but, at check out, a 10% service charge was added to every item on the bill - a pint of Belhaven Best that I ordered jumped from £4.95 to £5.45 - by all means add a service charge to dinner but not to every round of drinks and breakfast. Breakfast was 2 coffees, a 'wee breakfast' - 1 egg, 1 rasher of bacon, 1 sausage and mushroom, a bowl of granola, slice of toast and 2 orange juices - wow, £27.50 then add the service charge so over £30!
Stayed 2 nights in Jan 2024

10/10 Excellent

Joanne

Stayed 1 night in Jan 2024

10/10 Excellent

Mel

Liked: Cleanliness, staff & service, property conditions & facilities
I stayed a night as a solo tourist. I was pleasantly surprised at how clean, comfortable, warm and cozy the room was. I absolutely loved it and had a great nights sleep. 4 plump pillows, clean sheets and a very clean and modern bathroom. Loved being near the sea and walking the pier. The restaurant breakfast was also delicious. Cannot fault. Worth every penny.
Stayed 1 night in Dec 2023
Response from Nina on 4 Jan 2024
Thank you for the great review. We look forward to welcoming you back again soon.

10/10 Excellent

David

Stayed 2 nights in Dec 2023
Response from Nina on 4 Jan 2024
Thank you for the 10 out of 10. We look forward to welcoming you back again soon.

2/10 Terrible

David

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Dec 2023
Response from Nina on 4 Jan 2024
I am very sorry to hear that you were unhappy with your recent visit. Customer feedback is important to us here at Orocco Pier. Please get in contact with notes for us to work on. Thanks Nina

2/10 Terrible

John

Stayed 1 night in Dec 2023
Response from Nina on 4 Jan 2024
I am very sorry to hear that you were unhappy with your recent visit. Customer feedback is important to us here at Orocco Pier. Please get in contact with notes for us to work on. Thanks Nina

10/10 Excellent

Joan

Stayed 2 nights in Nov 2023
Response from Nina on 4 Jan 2024
Thank you for the great review, we look forward to welcoming you back again soon.

10/10 Excellent

Ashley

Stayed 1 night in Nov 2023
Response from Nina on 4 Dec 2023
Thank you for the great review. Hopefully we can welcome you back again soon.

10/10 Excellent

Neil

Stayed 1 night in Nov 2023
Response from Nina on 4 Dec 2023
Thank you for the great review. Hopefully we can welcome you back again soon.

10/10 Excellent

marcos

Liked: Property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Nina on 4 Dec 2023
Thank you for the great review. Hopefully we can welcome you back again soon.

8/10 Good

Bradley

Stayed 1 night in Oct 2023
Response from Nina on 4 Dec 2023
Thank you for taking the time to provide this rating. Any information on your stay would be appreciated as customer feedback is very important to us here at Orocco Pier.

6/10 Okay

Elspeth

Stayed 1 night in Oct 2023
Response from Nina on 4 Dec 2023
I am sorry that you have not enjoyed your time with us, any feedback would be appreciated as customers opinion matters to us.

10/10 Excellent

Nigel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel and Food. Would book again anytime
Stayed 3 nights in Oct 2023
Response from Nina on 4 Dec 2023
Thank you for the great review. Hopefully we can welcome you back again soon.

10/10 Excellent

Louisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Nina on 4 Dec 2023
Thank you for the great review. Hopefully we can welcome you back again soon.

10/10 Excellent

Myan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was nice, clean and good use of space for a smaller property. Staff at reception was excellent - very kind and helpful.
Stayed 1 night in Oct 2023
Response from Nina on 4 Dec 2023
Thank you for the great review. Hopefully we can welcome you back again soon.

10/10 Excellent

paul

Stayed 1 night in Oct 2023
Response from Nina on 4 Dec 2023
Thank you for the great review. Hopefully we can welcome you back again soon.

2/10 Terrible

Soojin, Toronto

Stayed 1 night in Oct 2023
Response from Nina on 4 Dec 2023
I am very sorry you have not enjoyed your time with us. Any feedback would be appreciated.

8/10 Good

Nigel

Stayed 1 night in Oct 2023
Response from Nina on 4 Dec 2023
Thank you for taking the time to provide this rating. Hopefully we can welcome you back again soon.

10/10 Excellent

Luke

Stayed 1 night in Oct 2023
Response from Nina on 4 Dec 2023
Thank you for the great review. We look forward to welcoming you back again soon.

10/10 Excellent

Dale

Stayed 1 night in Sep 2023
Response from Sharne Gibson on 9 Oct 2023
Thank you for your wonderful rating Dale. We hope to welcome you back for a future stay. Kind regards, Sharne

10/10 Excellent

Gary

Stayed 1 night in Sep 2023
Response from Nina on 4 Dec 2023
Thank you for the great review. Hopefully we can welcome you back again soon.

8/10 Good

Ann, Vernon

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good location.
Stayed 2 nights in Sep 2023
Response from Sharne Gibson on 9 Oct 2023
Thank you for your wonderful review Ann. We hope to welcome you back for a future stay. Kind regards, Sharne

10/10 Excellent

Gary

Stayed 2 nights in Sep 2023
Response from Sharne Gibson on 9 Oct 2023
Thank you for your wonderful rating Gary. We hope to welcome you back for a future stay. Kind regards, Sharne

10/10 Excellent

Graeme

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service and food and facilities.
Stayed 1 night in Sep 2023
Response from Sharne Gibson on 9 Oct 2023
Thank you for your wonderful review. We hope to welcome you for another stay. Kind regards, Sharne

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved the view, staff were attentive. Room clean and efficient. Only note was not knowing bout the lack of taxis in the area. Maybe make guests aware as they check in. The walk to the station is not for the faint hearted.
Stayed 1 night in Sep 2023
Response from Nina on 27 Sept 2023
Hi Amanda, thank you for taking the time to provide this review. I am sorry you had an issues with taxi's in the area. Our team do try their best to arrange taxi where possible but if not pre-booked it can sometimes be challenging at peak times. Hopefully this wont put you off returning and we can welcome you back again soon.

10/10 Excellent

Elmer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Nina on 19 Sept 2023
Thank you for your great review. We look forward to welcoming you back again soon.

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Nina on 19 Sept 2023
Thank you for your great review, we look forward to welcoming you back again soon.

10/10 Excellent

Philippe

Stayed 1 night in Aug 2023
Response from Nina on 27 Sept 2023
Thank you for the 5 out of 5 review. We look forward to welcoming you back again soon.

10/10 Excellent

Sara

Response from Nina on 27 Sept 2023
Thank you for the 5 out of 5 review. We look forward to welcoming you back again soon.

10/10 Excellent

Sara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay at Orocco Pier. Our room had a balcony overlooking the sea and we could see the three bridges. We could hear the waves crashing during the night when the tide came in. The room was small but the balcony was wonderful!
Stayed 1 night in Aug 2023
Response from Nina on 19 Sept 2023
Thank you for the great review, we are glad you enjoyed the balcony in bedroom 3. We look forward to welcoming you back again soon.

4/10 Poor

Amanda

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Too hot to sleep
The room was just too hot. The window couldn’t open. I couldn’t sleep at all because of how hot the room was. The AC did not work.
Stayed 1 night in Jul 2023
Response from Nina on 31 Aug 2023
Hi Amanda,I am so sorry to hear that you had a unsettled evening. I do hope you were able to make our staff aware that you were too hot as we hold additional fans at reception. I have also passed on your comments to maintenance regarding the air con as we were unware that it was not working. With regards to the windows, we are required by our insurance company to keep these on the safety locks for health and safety reasons.Hopefully we can welcome you back again soon.

10/10 Excellent

Julie

Stayed 2 nights in Aug 2023
Response from Nina on 31 Aug 2023
Thank you for the great review. We look forward to welcoming you back again soon.

10/10 Excellent

Joycelyn

Stayed 1 night in Aug 2023
Response from Nina on 31 Aug 2023
Thank you for the great review. We look forward to welcoming you back again soon.

8/10 Good

Dexter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is awesome for history buffs, quaint low key area with easy connections into Edinburgh. The room we had was small with no view, no safe and no mini bar, unlike the advertising site.
Stayed 2 nights in Aug 2023
Response from Sia on 25 Aug 2023
Thank you for your feedback. I am sorry you felt your room was small all of our rooms do come with different sized floor space and views depending on which room category you have booked. We hope to welcome you back in the future. Kind Regards

10/10 Excellent

Nathan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The location is superb -- in an attractive area of town, right on the water, with views of the local bridges. And the staff were amazing -- they accommodated our baggage before check-in, they advised us on the best way to get into Edinburgh, they booked us a cab to the airport for a very early morning, and they were incredibly friendly, helpful and responsive when we had a minor plumbing problem somewhat late in the evening. The rooms are tight on space, but they are completely worth it!
Stayed 1 night in Aug 2023
Response from Sia on 25 Aug 2023
Thank you for your kind review. We are so glad you enjoyed your stay with us and we hope to welcome you back in the future. Kind Regards

10/10 Excellent

Brett

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome staff! Great food! Incredible view of the Forth Bridges! The room was a bit small for a single person travelling with a suitcase and backpack, but ultimately worked well for a brief stay. Would definitely consider visiting again.
Stayed 1 night in Aug 2023
Response from Sharne Gibson on 7 Aug 2023
Thank you for your wonderful review, we look forward to welcoming you back. Kind regards, Sharne

2/10 Terrible

Mei Mei

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Stayed for a couple of nights in Rm10. The room was horrendously hot and stuffy. The windows were fully open, curtains had to be left open to gain air ( this was not the best, as the hotel rm in front of us could see into our rm at all times ) Was given a fan by the receptionist but this still did not help. The bathrm door had to be kept closed to stop the heat escaping from there ( there was no window in the bathroom ). For both nights, it was so stuffy and hot, we simply could not sleep. Usually my asthma is mild, but during our stay in this hotel, I simply could barely breathe in the room, never mind get a sleep for a few hrs max. More often enough, we couldnt wait to get out of the room to breathe. We were so looking forward to staying in this hotel, but after that experience, we re-think again in future, for the sake of our own health. Avoid staying in room 10 if you can.
Stayed 2 nights in Jul 2023
Response from Nina on 9 Aug 2023
I am very sorry to hear you were unhappy with your recent stay. I do hope you were able to use the air conditioning that the petite double room has. Hopefully on your next visit you are able to book one of our executive rooms as these are much bigger. We will however take your feedback on board.

8/10 Good

Vicki

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are updated and quiet. Breakfast isn’t included if you book through a third party. The staff didn’t say that upon checking in. Walk the beach behind the hotel for sea glass. The restaurant has good dinner options and outside seating.
Stayed 1 night in Jul 2023
Response from Sharne Gibson on 7 Aug 2023
Thank you for your review, we do hope to welcome you back for a future stay. Kind regards, Sharne

8/10 Good

DAVID

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Room 17 & 18 top floor with no lift, not for the faint hearted
Stayed 2 nights in Jul 2023
Response from Sharne Gibson on 7 Aug 2023
Thank you for your review! Kind regards, Sharne

10/10 Excellent

Amanda

Travelled with partner
Liked: Property conditions & facilities
I loved the view, the room, the food, only downside....i wish there was a fan in the room. Well stay again, with a fan.
Stayed 1 night in Jul 2023
Response from Nina on 6 Aug 2023
Thank you for the great review. We do hold fans at reception and some of our rooms have air conditioning also. Please just speak with our team on your next visit. Hopefully we will see you again soon.

8/10 Good

Mark

Stayed 1 night in Jul 2023
Response from Sharne Gibson on 7 Aug 2023
Thank you for the rating. We hope to welcome you back soon. Kind regards, Sharne

10/10 Excellent

Kendley

Liked: Cleanliness, staff & service, property conditions & facilities
I love everything about this hotel.
Stayed 1 night in Jul 2023
Response from Nina on 6 Aug 2023
Thank you for the great review. We look forward to welcoming you back again soon.

10/10 Excellent

Kendley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Nina on 6 Aug 2023
Thank you for the great review. We look forward to welcoming you back again soon.

10/10 Excellent

Jonathan

Stayed 1 night in Jun 2023
Response from Nina on 6 Aug 2023
Thank you for the great review. We look forward to welcoming you back again soon.

6/10 Okay

Julie

Stayed 1 night in Jul 2023
Response from Nina on 9 Aug 2023
I am sorry to see you were unhappy with your recent stay. Any comments would be appreciated as customer feedback is very important to us.