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Reviews of Pillars House

3.5 out of 5
Pillars House
125 Constitution Street, Edinburgh, Scotland

Reviews

9.0

Wonderful

Rating 10 - Excellent. 165 out of 288 reviews" "
Rating 8 - Good. 100 out of 288 reviews" "
Rating 6 - Okay. 17 out of 288 reviews" "
Rating 4 - Poor. 5 out of 288 reviews" "
Rating 2 - Terrible. 1 out of 288 reviews" "

9.2/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Rahat

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location and hospitality. All staff members were so helpful and hotel is very clean. Tony in particularly was amazing. Definitely recommend
Stayed 1 night in Apr 2024
Response from Craig on 3 May 2024
Hi Rahatwe are so glad you enjoyed your stay, thank you somuch for the fantastic review. we hope to see you again.

10/10 Excellent

Maja

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed only for one night but had really good time. Room was clean and warm. Fridge was stocked with soft drinks and there is some snacks which is really nice touch. Close to everything that leith has to offer as well as centre. Would stay again.
Stayed 1 night in Apr 2024
Response from Craig on 3 May 2024
Hi MajaThank you so much for the fantastic review, we are always happy to see a guest enjoyed there stay with us.we hope to see you return

8/10 Good

Tomasz

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Worth the money. Great host.
Stayed 1 night in Apr 2024
Response from Craig on 12 Apr 2024
Hi Tomasz we are so glad you enjoyed your stay, thank you very much for the great review

8/10 Good

Laura

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful host. He gave us a rundown of the city and even let us keep our car there the next day as we explored Edinburg. We appreciated having access to the kitchen and the complimentary coffee, water and snacks. Would stay there again.
Stayed 1 night in Mar 2024
Response from Craig on 12 Apr 2024
Hi LauraThank you so much for the wonderful review, we hope to see you again

10/10 Excellent

Sue

Travelled with family
Liked: Cleanliness, staff & service
Excellent value for money
Stayed 2 nights in Feb 2024
Response from Craig on 13 Feb 2024
Hi SueThank you so much for the great review, we are so happy you enjoyed your stay

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay in Edinburgh
Pillars House was a great stay in Edinburgh. The staff was super friendly and helpful and the accommodations themselves were clean and spacious. We would certainly stay here again on another visit.
Stayed 3 nights in Dec 2023
Response from craig on 11 Jan 2024
HiThank you so much for the lovely review we are so glad you enjoyed your stay and we hope to see you again sometime

6/10 Okay

christopher

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Noisy building in a quiet location.
I had a friendly welcome, great that I could check in at noon and I was given a room at the back of the hotel on the first (top) floor. Fair sized family room with a double and single bed, attic style window with roller blind, basic key operated safe and fridge stocked with complimentary juices, water and milk were the key features. Food offerings included flavoured croissants and mini packs of biscuits. Small old fashioned en suite with toiletries and ample towels. The beds were too short for someone 6ft or taller, lots of creaking floorboards and paper thin walls. I was unlucky with inconsiderate neighbours, who didn't stop talking or have the tv at a reasonable volume until they went to sleep. Even then I could hear snoring/ sighing through the thin walls. Ear plugs are essential, I would advise. The hotel is situated in a quiet area of Leith and there is a tram stop close by.
Stayed 2 nights in Dec 2023
Response from Edna on 19 Feb 2024
Hi ChristopherI am very sorry you didnt have a good stay with us here at Pillars House unfortunatly all our beds are made to uk standard size we would have to have them specialy made and matresses and bedding the same.I believe we could get ones made to order but it wouldnt be counter productive to us It is the same as the matresses some maresses are to hard for someone and to soft with others so we have to find a happy medium Unfortunatly this is an old victorian building and can be noisy in certain parts and have looked at how to resolve this .I would recomend the premior inn premior rooms I do belive they have longer beds as we are just a small guest house All in thank you for the review we do like to see if we can improve on certain issuesKind Regards

10/10 Excellent

Stephen

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from craig on 11 Jan 2024
Hi Stephen Thank you so much for the fantastic review, we are so glad you enjoyed your stay

10/10 Excellent

Laura

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was perfect!
We visited Edinburgh in October and we had the best time ever! The rooms were very clean and cute, it is very easy to get to all the spots you would want to visit during your stay, and also the owners are extremely kind and also willing to give you good recommandations regarding sight seeing spots and restaurants. We are definitely planning to visit Edinburg another time and we would never even consider to sleep at another place. Absolutely lovely!!
Stayed 4 nights in Sep 2023
Response from Craig on 27 Dec 2023
Hi LauraThank you so much for the fantastic review, it realy means a lot to us to see that our guests enjoyed their stay. we hope to see you again many many thanks

10/10 Excellent

H M SHAHARIAR KHAN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and convenient
It was a really nice stay in the property. Comfortable and clean throughout, specially the room was really warm, so we did not struggle with cold. The en-suite bathroom and shower facilities up to the mark. Edna went extra mile to let us checked in earlier as we were tired from long journey. They also kept our luggage on request after we checked out, for few hours, so that we could wander freely around the town before our train departure. Last but not the least, excellent communication with the centre, tram is just in front of the house, so convenient, easy connection with airport and railway station. Halal food nearby. Just one thing, I would try to avoid booking downstairs room if possible, as it can be noisy specifically at night time due to upstairs wooden floors. Overall, a great experience and highly recommended.
Stayed 2 nights in Dec 2023
Response from Craig on 27 Dec 2023
Thnak you so much for the truly wonderful review, it makes it all worth while for us to see our guest enjoyed their stay. best wishes for the new year and haste ye back.

6/10 Okay

Jingning, Tucson

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Room is too small.
Stayed 1 night in Dec 2023
Response from Craig on 27 Dec 2023
Hi JingningThank you for your review, we hope you enjoyed your stay despite the the room size.

6/10 Okay

Roger

Travelled with family
Liked: Cleanliness, staff & service
Some rooms including mine are overlooking Constitution Street where the tram now runs. This can be noisy first thing in the morning and late evening (including people leaving several pubs ), especially if you like the window open for fresh air. On the other hand the tram stop is a couple of minutes away so ideal access to the city 👍.
Stayed 2 nights in Dec 2023
Response from Craig on 27 Dec 2023
Hi RogerThank you for your review, its a blessing and a curse to have such convenient location on the tram lines on one hand the access to the city is super easy on the other the trams do pass our building, they are however in my opinion quieter than the buses trucks and cars that used to come down the street before the trams.

10/10 Excellent

LENKA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely B&B
Great location few minutes by tram to the centre. Shops near by. Many restaurants and pubs too. Not far from the ocean terminal too. Room was nice and warm. Beds clean and comfy. Huge kitchen downstairs available. Friendly staff. Would use it again if I would return to Edinburgh.
Stayed 3 nights in Dec 2023
Response from Craig on 18 Dec 2023
Hi LenkaWe are so gald you enjoyed your stay, Thank you so much for the fantastic review, we hope to see you return sometime

10/10 Excellent

Muhammad Ali

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hospitality, excellent transport connections with the city. Will definitely stay here next time I am visiting Edinburgh!
Stayed 2 nights in Dec 2023
Response from craig on 18 Dec 2023
Hi MuhammadThank you so much for the fantastic review, we would love to see you back any time.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly clean convient
Friendly clean and convenient. Trams 3 min away and parking. Kitchen available although cooker was not functional at the time should be available. Good choice for seeing Edinburgh.
Stayed 4 nights in Nov 2023
Response from craig on 8 Dec 2023
Hi Thank you for the review we realy appreciate all feedback. the gas cooker is disconected for health and saftey & insurance purposes, there is a induction hob available for use though.Many thanks

10/10 Excellent

Gillian

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A perfect cosy stay!
Such a lovely cosy little home away from home. The room was perfect - snacks and a selection of tea and drinks which was a lovely touch. We were given such a warm welcome and offered lots of tips and recommendations. The room wasn't booked for the following day so we were very kindly offered a late check out which i really appreciated.
Stayed 1 night in Dec 2023
Response from Craig on 6 Dec 2023
Hi GillianThank you so much for the fantastic review, we really appreciate it an are so glad you enjoyed your stay. we hope to see you return if you ever visit Edinburgh again.Many Thanks

8/10 Good

Alison

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly and helpful
Stayed 1 night in Dec 2023
Response from Craig on 6 Dec 2023
Hi AlisonThank you so much for the review we are glad you enjoyed your stay with us

10/10 Excellent

chloe

Stayed 3 nights in Nov 2023
Response from Craig on 18 Dec 2023
Hi ChloeThank you for the great review we love to see a guest enjoyed their stay

10/10 Excellent

Fiona, london

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to follow directions to car park, safe and secure parking, fantastic welcome, room exceptionally clean, very helpful staff.
Stayed 2 nights in Nov 2023
Response from craig on 4 Dec 2023
Hi FionaThank you so much for the wonderful review, we are so glad you enjoyed your stay

8/10 Good

Aiden

Liked: Cleanliness, staff & service, property conditions & facilities
had a lovely stay very friendly staff and couldnt do enough for us cant wait to come back thanks
Response from Edna on 22 Nov 2023
Hi AidenThanks for taking the time to review us very much appreciated Hope we do see you soon Edna

10/10 Excellent

Daniel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was hands down our best stay in our whole trip all over Europe! The place is amazing, a quaint and beautiful building, super walkable location and lots of thing to do around, clean and comfortable and has everything you may need to have an amazing stay. I have to say, as amazing as the place is, what really makes it shine is the people. Craig welcomed us like we were old family friends, sat down with us to give us all the best tips for food places, tourist attractions, hidden spots, transportation tips and everything we could need. Edna was the loveliest lady ever, super friendly and approachable. I will definitely stay there again the next time I’m in Edinburgh!
Stayed 2 nights in Oct 2023
Response from Edna on 6 Nov 2023
Hi DanielThank you so much for the wonderful review Makes all our hard work worth while I am so happy that this is how you felt as this is how we want our Guest to feel more like a part of the family rather than a customerI hope we meet you again RegardsEdna

10/10 Excellent

Malgorzata

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We (my mum, my son and I) just came back from Edinburgh. We had a lovely stay at Pillars House. Really relaxed, homely atmosphere. Kind and helpful hosts. There are really good transport links to the city centre and the Leith port. It's not a far walking distance either.
Response from Edna on 22 Nov 2023
Thank you so much we are so happy you enjoyed your stay and we do hope to see you again RegardsEdna

8/10 Good

ALEX

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Edna on 22 Nov 2023
Hi Alex Thanks for taking the time to review usKind RegardsEdna

8/10 Good

Michael

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We just stayed for a night, everything was fine.
Stayed 1 night in Oct 2023
Response from Edna on 22 Nov 2023
Thank you for taking the time to review us Kind regardsEdna

10/10 Excellent

Nicolas

Liked: Cleanliness, staff & service, property conditions & facilities
Right next to the train station and the place was quite and comfortable.
Stayed 4 nights in Oct 2023
Response from Craig on 21 Oct 2023
Hi NicolasThank you for your review, we really appreciate it and we are so glad you enjoyed your stay, though I believe you mean the Tram stop not Train station.Many Thanks

8/10 Good

L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay
A good place to stay. Basic but comfortable. Great kitchen with cooking facilities. Good car park. Edna was very informative and helpful.
Stayed 1 night in Oct 2023
Response from edna on 19 Oct 2023
Hi Thank you for your review. we realy appreciate it and are glad you enjoyed your stay

10/10 Excellent

D S

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Stay!!!
Very nice hotel to stay. Staff very friendly and accommodating. Glad I picked this one, easy access to tram station. Conveniently located just away from the city traffic and easy access in to the city.
Stayed 2 nights in Sep 2023
Response from Craig on 3 Oct 2023
Hi Thank you so much for the amazing review, we are so glad you enjoyed your stay and we hope to see you return .Many Thanks

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Pillars House
Overall good although overpriced hotel. Our room smelled old and humid. The hotel is located on tram line so make sure you you dont book it when you are a light sleeper. Staff is nice and friendly with welcoming family atmosphere. Plenty of grocery shops around along with restaurants.
Stayed 2 nights in Sep 2023
Response from Craig on 3 Oct 2023
Hi Thank you for your review we are sorry you feel we are over priced we try to be as competitive as possible.If i knew what room you where in we would investigate the smell.we hope you enjoyed your stay though

10/10 Excellent

Gelyn

Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable and convenient to shops and transportation. Anthony and other staff are very kind and helpful. I highly recommended.
Stayed 2 nights in Sep 2023
Response from Anthony on 19 Oct 2023
Hi GelynThank you so much for the wonderful review we are so glad you enjoyed your stay.

8/10 Good

Kristyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property and great owner. The rooms are simple but have everything you need. They even provide breakfast bars and cookies for guests.getting to the airport is super easy - a single tram ride that takes you right through the city centre and is steps from pillars house. Walking distance to lots of great restaurants and the port in Leith. Chop House was delicious!
Stayed 1 night in Sep 2023
Response from craig on 3 Oct 2023
Hi KristynThank you for the great review, we are glad you enjoyed your stay and we hope to see you again

8/10 Good

Lynn

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was basic ckean and warm friendly staff great location that suited my trip
Stayed 1 night in Sep 2023
Response from Craig on 3 Oct 2023
Hi LynnThank you so much for the review, we are so gladd you enjoyed your stay and we hope to see you again.Many Thanks

10/10 Excellent

Sanjiv

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Area was safe but appeared shady.
Stayed 3 nights in Sep 2023
Response from craig on 21 Sept 2023
Hi SanjivThank you so much for the great revie, we are glad you enjoyed your stay and hope to see you again

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from craig on 21 Sept 2023
Hi DianeThank you so much for the excellent score we are alweays happy to see our guests enjoy thier stay

10/10 Excellent

Kayla

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Craig, the manager was great. Upon arrival he showed us where to eat and how to get around the city. The rooms were stocked wity snacks and drinks and were very clean. Very nice little smoking area out back too. Highly recommend
Stayed 2 nights in Sep 2023
Response from craig on 21 Sept 2023
Hi KaylaThank you so much for the wonderful review, we are so glad you enjoyed your stay and we hope to see you again sometime

8/10 Good

Karen

Travelled with family
Liked: Staff & service
The hotel is basic but comfortable. The room was small and you could hear the other guests (talking and snoring lol). Quiet during the night from outside. Perfect transport links with the tramline right in front of the hotel.
Stayed 2 nights in Sep 2023
Response from Craig on 5 Sept 2023
Hi KarenThank you for great review, we are glad you enjoyed your stay sans the snoring

10/10 Excellent

Samantha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an excellent visit. Very convenient location and comfortable beds.
Stayed 2 nights in Aug 2023
Response from Craig on 31 Aug 2023
Hi SamanthaThank you so much for the fantastic review, we are realy glad you enjoyed your stay with us

6/10 Okay

Natasha

Liked: Cleanliness, staff & service
Mixed views
Pros: Location was good with easy access into the town centre from the nearby tram. Great host, really friendly. Cons: The accommodation is very dated and in my opinion overpriced. I appreciate prices are probably inflated this time of year but I didn't think it was value for money.
Stayed 1 night in Aug 2023
Response from Craig on 31 Aug 2023
Hi Natasha Thank you for the review, we are sad to see we did not meet your expectations this time, we are sorry you feel we are overpriced, Prices are higher during the Fringe Festival and we are very competitively priced and are much cheaper than others in Edinburgh at that time of year.

8/10 Good

Sandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
By far the best service of our journey so far - the check in was personable and engaging! The location was convenient to talk, bus and tram. A great place to recharge and sleep.
Response from Craig on 31 Aug 2023
Hi SandraThank you for the great review, we are glad you enjoyed your stay

8/10 Good

Chris

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
resonable price , good location
Stayed 1 night in Aug 2023
Response from Edna on 14 Aug 2023
Hi Chris Thanks for taking the time to review us and look forward to seeing you again here at Pillars House

8/10 Good

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Craig on 6 Aug 2023
Hi RichardThank you for the great review we are glad you enjoyed your stay

10/10 Excellent

margot

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location in Leith and on the tram line. Nice people. Comfortable room.
Stayed 1 night in Jul 2023
Response from Craig on 23 Jul 2023
Hi MargotThank you so much for the excellent review we are glad you enjoyed your stay and we hope to see you again.

8/10 Good

Adam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value and excellent hosts!
Must admit, when we first arrived we weren't sure what to expect. The surrounding area isn't the nicest. On entry, we were greeted by a really nice man who honestly couldn't do enough for us. He offered us advice for our trip and talked us through everything. The room had been fully sanitised and felt really clean. The fridge was stocked with Irn Bru, juice cartons and bottled water (which was so handy as we were off to the golf). There was a little bottle of sanitiser and toiletries for us to use. There was a bit of noise with the trams early in the morning, but for a great all round, good value stay, you can't beat this place. Really good location for getting into the centre of Edinburgh and the 10 minute walk to the harbour.
Stayed 2 nights in Jul 2023
Response from Craig on 19 Jul 2023
Hi AdamThank you so much for the review! we are glad you enjoyed your stay, I can assure you despite the occasional drunk the area is very pleasant and a highly sought after area of Edinburgh to live in with house prices being ridiculously high compared to other parts of Edinburgh. We hope to see you again sometime!

4/10 Poor

Chinemerem Choice

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Smells….. old linen….. old furniture…. Over priced accommodation….. needs renovation and total overhaul
Stayed 1 night in Jul 2023
Response from Craig on 19 Jul 2023
Nice guy....quiet and friendly......steals towels.....brings in extra person overnight without telling staff and avoids extra occupancy charges, by health and safety standards and by law we need to know who is on the premises and number of guests......we are reasonable priced for Edinburgh....... bad customer wouldn't recommend, always the bad guests that leave bad reviews.

10/10 Excellent

Scott

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic.
Stayed 3 nights in Jul 2023
Response from Craig on 19 Jul 2023
Hi ScottThank you so much for your fantastic review, we realy appreciate it and hope to see you again sometime

10/10 Excellent

Chantal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No stylish room but very clean, very comfortable beds, hot water and a shower that runs with the perfect flow. Large shared kitchen you can use with everything you need. Unfortunately people don’t always put away their washed dishes so there were a lot drying beside the sink but the kitchen was sparkling. We will definitely come back, very good value for your money.
Stayed 2 nights in Jul 2023
Response from Craig on 19 Jul 2023
Hi ChantalThank you so much for the amazing review, we realy appreciate it, we hope to se you again sometimemany Thanks

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Great value and great location!
Stayed 1 night in Jul 2023
Response from Craig on 19 Jul 2023
Hi Alan Thank you so much for the amazing review we are glad you enjoyed your stay with us.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Craig on 8 Jul 2023
Hi Thank you so much for the review we are glad you enjoyed your stay

10/10 Excellent

Samantha

Stayed 1 night in Jul 2023
Response from Craig on 8 Jul 2023
Hi SamanthaThank you so much for the wonderful score we are realy glad you had a good stay with us

10/10 Excellent

Mark

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Ideal location to explore Leith & Edinburgh. Short walk to the nearest team stop which takes you straight into the city centre. Or you can pick up an open topped tour bus & take in the sights. Well equipped room which a useful shared kitchen. Idea & affordable
Stayed 2 nights in Jul 2023
Response from Craig on 4 Jul 2023
Hi MarkThank you for the wonderful review, we are so glad you enjoyed your stay with us

10/10 Excellent

Helen

Stayed 1 night in Jun 2023
Response from Craig on 1 Jul 2023
Hi HelenThank you so much for the great score we are so glad you enjoyed your stay with us!