Efailwen Holidays

We had to walk up thirty stairs to the top room which was claustrophobic and the bed was very high. The toilet system was very loud. My partner couldn’t get into the shower as she is on the large size and struggled with the stairs which did not have a proper banister. We checked out two days early as she couldn’t cope with the stairs and the room and we are awaiting a refund for those two days.

Great stay, friendly staff

Beds are damaged ,my kids are complaining their back is hurting from the bed,I checked underneath the mattress theirs some towels under mattress is holding the mattress up cause the bed is already damaged

This hotel has the potential to be 4-star with some improvements. The bed was very comfortable and the air conditioning was very good. The location is lively and there are many shows and restaurants to walk to - Cardiff Castle is just down the road as is the train station and the stadium, so very central. Despite the activity on the street, the hotel is extremely quiet. However, it was recently sold and numerous staff were apparently laid off. While the remaining staff were quite lovely and helpful, I had to ask several times for my room to be cleaned. The breakfast was ample though identical each day and not particularly inspired. Overall we enjoyed our stay but would recommend that the new owners add staff and attention to detail to make this hotel a memorable one.

Enjoyable stay, even sorted out lost room keys quickly