El Arenal Holidays

It was very nice place

Landed a day before a big protest and hotel took care of us made us feel safe. Hotel is beautiful and located perfectly. Breakfast is included and cafe has drinks and snacks that are included 24 hrs. We can’t wait to go back 10/10 recommend you book here

Everything you need is walking distance. No need to have a car.

Staff members were great; however, during check in, they informed us they had my wife and I booked into a two double bed room, instead of the king bed room that we booked (months in advance). Essentially they had no solution other than offering free breakfast. Of note, my wife and I were traveling for our 40th birthdays and were away without the kids for the first time in 7 years. Understanding they probably had no ability to offer us our originally booked king bed room, we accepted the daily breakfast for four mornings. Compliments to the wait staff there, especially Hugo, who made our morning routine exceptional. The room was loud on some nights. There was a wedding one night and guests in rooms beside us were very loud at 2-3am and banging on our door. Despite the complaints, the hotel is in a very convenient and central location and we had an amazing time in Mexico City.

Excellent service all around! Would definitely stay again