Esigna Holidays

There was no coffee in the room. When we asked for some, the young man at the desk said he did not have the key to the cupboard that held the coffee. He said the person would come in 1 hour and then he could get it for us. The person never came and we kept checking over the evening. There is strangely no place for 2 people to sit in the Luca suite. There is 1 chair in kitchen but no table to eat at. There is 1 chair on the balcony. There is no couch. To eat, we had to sit on the bed. When we were leaving the elevator was broken. We had to carry our suitcases down the stairs and the young man at the desk never said “sorry the elevator is broken; thank you for staying with us; how was your stay?”. Nothing. Very poor customer service.

Really enjoyed our stay. Staff were so friendly and helpful throughout our stay. Breakfast was delicious and had many options. Rooms were clean and comfortable. Would definitely visit again!