Estate Frydenhoj Hotel Guide - Hotels with Pool in Estate Frydenhoj, St. Thomas

"The building needs a little help, but the staff level of service and the quality of the food makes up for it, also the hotel is in a great location within walking distance of pretty much everything. "

"Great experience all around. "

"Room was dark as lighting around the sink and closet areas was not sufficient to see numbers on the microwave and closet drawers items."

"The views from the property are stunning. There are taxis readily available to take you to any place you want to visit. The staff are friendly and helpful. It is an amazing place to stay!"

"I must say I had a multitude of problems. The first being that the room had roaches. And I found this out in the middle of the night by one crawling at my arm as I was using the restroom and grabbing toilet paper. The TVs in the room do not work. There was one channel that is completely static and that was it. There was Minimal water pressure and No hot water. The bathroom area smells like mold, and the room is only partially renovated. The hotel attempted to adjust the pressure for the showerhead, but it did not get better, we had to bathe from the faucet and splash water on ourselves because I refuse to sit in that roach bathroom.. I asked to speak to a manager. No one ever contacted me to change rooms it was actually no response from them at all. So I spent six days in a room with roaches and no TV while traveling on vacation with kids. The only beneficial thing is that the one staff I spoke to at the desk was polite and apologized about the problem but did not solve them. Ultimately I paid too much money for this hotel to bathe in cold water, have roaches crawl on me, not have a TV and to not fully enjoy my vacation. "

"Ac great! breakfast so good "

"Staff very friendly, location right on the beach is very convenient"

"Staff was friendly and responsive. Our room was beautiful and well equipped and cleaned daily. The beach was lovely and the cove provided protection against the winds other beaches were facing. The waters were clear, and we saw a lot of sea life just outside our door with goggles! Parking was easy and close to our door."

"We had a terrible stay at the Westin on St. John. Unfortunately, this luxury hotel gave away our room even after I had called to confirm that we would be one day late due to airplane issues and we understood that we may have to pay for that night. When we arrived on St. John and went to the desk, we were told that we had been a no-show and they gave away our room. Luckily there was one studio left, but we had paid for a two bedroom. We never received the difference in the price of the room. On top of that there were erroneous holds placed on my credit card for very large amounts. The desk staff didn't know why those holds were being placed and could not tell me when they would be removed. By the end of our trip, I had several K worth of charges placed on my credit card. We checked in twice a day to ask about them and try to clear it up. The manager always seemed to be busy and did not respond to all of our calls. By the final day, we were able to talk to the manager, who still was unable to tell us why these charges were being placed on our account, but did write us a letter stating that we were not responsible for those charges. Unfortunately, that was my travel credit card and it caused issues for the rest of our trip because I had less to spend. We were given a small resort credit for the inconvenience. This was unacceptable but at that point we just needed to be done with them. Awful experience and they lost out on a potential client for time share. "