Deeside Hotel Guide - Ewloe Castle hotels in Deeside, United Kingdom.

"Here’s a polished, firm but fair review you can use (keeps your key points but strengthens the impact): I stayed at Crabwall Manor Hotel & Spa (room 50) and unfortunately had a very poor experience. I was not informed at the time of booking that a wedding would be taking place. I have no issue with events being held, but the noise continued until around 1am and made it impossible to get any sleep. When I raised this with staff, I was simply told “there’s nothing we can do as it’s a wedding.” No attempt was made to offer a solution, such as moving rooms or finding any compromise, which was very disappointing. In my view, this falls short of the standard expected under the Consumer Rights Act 2015, as the service was not provided with reasonable care and consideration for guests. The following morning, the reception staff were equally disappointing—dismissive and lacking any real acknowledgement of the issue. A more professional and empathetic response would have gone a long way. To add to this, the breakfast was poor. The quality of the food felt cheap, and the presentation and appearance of staff did not inspire confidence in hygiene standards. For a stay costing over £100, I expected a much higher standard across the board. "

"It was an average larger hotel but we felt a bit disappointed by our stay, unlikely to return. The room was next to a dual carriage way and noisy with the cars/smelt of petrol fumes, when requesting a change of room we didn’t get much response. The place was generally a bit run down. The breakfast was ok but limited to traditional cereals and an average cooked breakfast- little choice for vegetarians, continentals or those who wish for more healthy options. "

"Good breakfast "

"Basic room. Clean but missing key essentials. No power anywhere in reach of the beds. No curtain to cover a full length window by the door so at night people can see you in bed and in the morning you can’t escape the sunlight. Reception closes at 8pm with no way to contact anyone after this. No phone signal and no WiFi coverage in my room. "

"Good: Staff, breakfast, location, easy parking and access Nothing bad!"

"Didn’t have one"

"No heating. Room very cold. Reataurant only open for breakfast. Had to drive for dinner. Only saw 1 member of staff who was very helpful"

"Well equipped, clean and spacious cottage. Really enjoyed our stay and would recommend to anyone looking for a peaceful, countryside break."

"Lovely place, pod was so cute and had everything you need! Very peaceful surroundings and the hot tub was so lovely! "