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Reviews of Daniele Hotel

3 out of 5
Daniele Hotel
Hale Road, Lower Hale, Farnham, England

Reviews

8.4

Very good

Rating 10 - Excellent. 38 out of 84 reviews" "
Rating 8 - Good. 31 out of 84 reviews" "
Rating 6 - Okay. 10 out of 84 reviews" "
Rating 4 - Poor. 3 out of 84 reviews" "
Rating 2 - Terrible. 2 out of 84 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

8.2/10

Property conditions & facilities

Reviews

8/10 Good

Roger

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2020

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a very good relaxing stay at this quaint restaurant/guest house. Nice comfy room with homely touches, well equipped, good bed, very clean. Everyone very friendly, felt right at home. Top notch breakfast! Would not hesitate to book here again. Total credit to the hosts!
Stayed 1 night in Feb 2020
Response from Annie on 29 Feb 2020
Many thanks for leaving us this kind feedback, it means a lot to us to know we have happy guests! We are delighted that you had a good weekend stay with us. Thanks again.

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a find. We had a fabulous stay this place is just charming and full of character. The rustic restaurant is exceptional and the guest rooms are comfortable And spotless with everything we needed. Easy parking and great location as we had a wedding nearby. The staff were all brilliant and made us feel so welcome. Would recommend.
Stayed 1 night in Feb 2020
Response from Annie on 29 Feb 2020
Thank you, Helen for taking the time to leave this feedback, we really appreciate it! We are so pleased that you had a comfortable and enjoyable stay. Thank you for booking with us and hopefully we will see you again.

2/10 Terrible

Richard

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Bed shoved in the corner, crawl past the eves!
Unfortunately we weren’t happy with our stay. The room is in the waves which meant you had to completely crouch down and over the end of the bed to shuffle past a beam and the sloping wall to crawl into one side of the bed. The reason you had to crawl into bed apart from the eaves was due to the bed being pushed into the corner of the room due to the room being so small. Small rooms are fine but having a bed in a corner isn’t acceptable and this should have been explained in the description. If you’re tall, have any form of ailments or you’re a larger person this room is not fit for purpose. Also if you get up through the night for the toilet you’d injure yourself on the beam and have to wake the other person up. We went out for dinner and on arrival back to the room it was noticeably cold so we checked the radiator and it was off and there was no dial to control it. It was only 11pm so one would expect heating. There is no soundproofing between rooms and it’s simply a thin stud wall so you can hear everything. The finish to this building is also not desirable, it has unfinished plastering effect and rough wood for skirting and door frames. Door frames have big gaps half filled with filler (not finished basically). The bathroom had a leaking tap and mismatched taps. The internet is terrible and we both couldn’t use our devices at the same time! It’s not somewhere I’d stay again for the price you have to pay. No one was on reception to explain this on departure.
Stayed 1 night in Feb 2020
Response from Hotel team on 27 Feb 2020
We are so disappointed to read your review. Our building is a Victorian farmhouse, the upstairs rooms have a sloping wall and a couple are more compact than others, which is unfortunately not something we can change, but we are sorry this was not suited to you. We would would have happily offered you another room if we had we known. We have checked the WiFi and radiator valve (on the right) both of which are running smoothly so we are unsure what happened there. We wish we had had the opportunity rectify these issues for you at the time. We do appreciate your feedback as we work hard to ensure the comfort of our guests, our apologies once again that you did not enjoy the stay.

10/10 Excellent

Shelton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were comfortable and spotless with everything we needed. 10/10 breakfast! Hosts really friendly and couldn’t do enough for us. Top stay would recommend.
Stayed 1 night in Dec 2019
Response from Hotel team on 10 Dec 2019
Thank you for your kind feedback! We are delighted that you enjoyed your stay. Thanks so much.

2/10 Terrible

Verified traveller

Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
Room was not clean or beds made and no tea milk etc replaced during the stay
Stayed 2 nights in Dec 2019
Response from Hotel team on 7 Dec 2019
We were shocked and so disappointed to see your review as we have never had feedback like this, and have investigated to ensure this was an isolated incident. Thank you for your comments, our sincere apologies. Kind regards

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous! We were in Farnham for a family wedding and this was just the perfect spot to stay. Warm and welcoming, peaceful and very friendly owners. Rooms well equipped and comfortable. We ate in the restaurant too the food was outstanding, authentic Sicilian in a rustic setting. Would highly recommend.
Stayed 1 night in Nov 2019
Response from Annie & Giorgio on 3 Dec 2019
Thank you so much for your kind review, we are so pleased you enjoyed your stay at Daniele Sicilian and hope to see you again!

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely little hotel tucked away from the main road in a converted barn type building.
Stayed 1 night in Nov 2019
Response from Hotel team on 3 Dec 2019
Thank you for staying with us and for taking the time to leave this feedback :)

4/10 Poor

Verified traveller

Travelled with partner
Quirky avoid on a Saturday as evening events will disturb your sleep 😴
Stayed 1 night in Nov 2019
Response from Hotel team on 3 Dec 2019
We are very sorry to hear that you were disturbed. Occasionally on a Saturday there are tables who stay a little later than usual but this should not affect the guest rooms, so our apologies if you heard any noise from the restaurant or other hotel guests. kind regards

6/10 Okay

Mary

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Small room. Excellent food
Stayed 1 night in Oct 2019
Response from Hotel team on 20 Nov 2019
Thank you for staying with us.

10/10 Excellent

Jean

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, quiet and safe with free parking. Staff were lovely and so helpful. Rooms really cosy and spotless. Excellent breakfast. A real home from home.
Stayed 1 night in Oct 2019
Response from Hotel Team on 20 Nov 2019
Thank you so much for taking the time to leave this kind feedback. We are delighted that you enjoyed staying with us!

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Such helpful staff and an excellent restaurant. Beds a little uncomfortable but perfect bnb for a weekend getaway.
Stayed 1 night in Oct 2019
Response from Annie & Giorgio on 15 Oct 2019
Thanks so much for taking the time to leave feedback, we are a small family business so it really goes a long way. We are delighted you enjoyed your stay. Thanks again!

8/10 Good

Paul

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Hotel team on 15 Oct 2019
Thank you for staying with us :)

8/10 Good

Andy, London

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great cosy place to stay! Has all the amenities that you require!
Stayed 1 night in Sep 2019
Response from Hotel team on 15 Oct 2019
Thanks so much for taking the time to leave this review we really appreciate it!

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant hotel with very popular Italian restaurant. We will habe lunch here. Good area away from the main road. Very quiet nce evrybody has gone home
Stayed 1 night in Sep 2019
Response from Hotel team on 15 Oct 2019
Thank you very much for your feedback, and for staying with us :)

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was amazing. Staff were very accommodating. Lovely relaxing stay
Stayed 1 night in Sep 2019
Response from Hotel team on 20 Sept 2019
Thank you so much for your kind review we truly appreciate it. We are delighted you enjoyed your stay. Best wishes

8/10 Good

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay Room was clean and comfy with added extras tea coffee biscuits shower gel toothpaste shampoo,great little touches which we weren't expecting the restaurant was busy and the food looked great although we didn't eat Had breakfast which was lovely hot and cold selection would highly recommend this hotel
Stayed 1 night in Aug 2019
Response from Hotel team on 20 Sept 2019
Thank you for taking the time to leave this review. We are so pleased you enjoyed your stay. Thanks again!

10/10 Excellent

hannah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing breakfast!!
Although the initial greeting and check-in was a little unusual, the rooms (nos 7 & 9) were very clean and comfortable, tea/coffee and biscuits in the room were great and breakfast was amazing!! Would stay there again if in the area.
Stayed 1 night in Aug 2019
Response from Hotel team on 20 Sept 2019
Thank you so much Hannah for leaving this kind review we really appreciate you taking the time. Delighted that you enjoyed your stay. Thanks again!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019
Response from Hotel team on 21 Sept 2019
Thank you for staying with us :)

6/10 Okay

David

Business traveller
Liked: Staff & service
Stayed 1 night in Aug 2019
Response from Hotel team on 4 Oct 2019
Thank you for your staying with us

10/10 Excellent

Karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a hidden gem. Excellent value for money, our room was compact but very well equipped plus generous toiletries and refreshments. Amazing good and friendly owners, being family run the place was full of character and heart. Recommend!
Stayed 1 night in Aug 2019
Response from Hotel team on 15 Aug 2019
Thank you very much for your lovely feedback we are delighted you enjoyed your stay. Many thanks!

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 1 night in Aug 2019
Response from Hotel team on 13 Aug 2019
Thank you for staying with us :)

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s essentially a restaurant with rooms. But that’s not to say that the rooms or bad or inadequate. They were great, well equipped with friendly staff. It could do with better signage from the roundabout though. Otherwise absolutely no complains.
Stayed 1 night in Aug 2019
Response from Hotel team on 12 Aug 2019
We really appreciate you taking the time to leave this review. As a small family business we rely on guest recommendations so thank you! Kind regards

4/10 Poor

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Great place however we got given a room that was a furnace with a little fan that didn't actually do anything. So don't take room 11 unless you want to be really hot.
Stayed 1 night in Aug 2019
Response from Hotel team on 6 Aug 2019
It’s true we had a hard task to keep cool during the heatwave especially when faced with record temperatures. We are however really pleased to hear that you thought we have a great place, it’s just disappointing this was not reflected in your score. Thank you for taking the time to leave feedback.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a restaurant with rooms. My room was nicely decorated with a small en suite. I was made to feel welcome as a woman travelling alone. I dined al fresco at the restaurant in the evening in summer which was lovely.
Stayed 1 night in Jul 2019
Response from Annie on 25 Jul 2019
Thank you very much for your kind review. It is paramount to us that our guests feel welcome and comfortable, so we are just delighted to hear your feedback :) Thank you for staying with us

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019
Response from Hotel team on 22 Jul 2019
Thank you!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an excellent stay here. Staff were friendly and very helpful!
Stayed 1 night in Jul 2019
Response from Hotel team on 19 Jul 2019
Thanks so much for your kind feedback! As a small business we rely on guest recommendations so thanks again we’re really pleased you enjoyed your stay.

8/10 Good

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Secluded location walking distance from Farnham park and town. Really good Italian restaurant on site. Room 1 comfortable and generally ok but small.
Stayed 1 night in Jun 2019
Response from Hotel team on 19 Jul 2019
Thank you for taking the time to leave feedback :)

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a simple 2 star place, great though. I can recommend it.
Stayed 1 night in Jun 2019
Response from Hotel team on 19 Jul 2019
Many thanks for taking the time to leave feedback :)

8/10 Good

John

Liked: Cleanliness, property conditions & facilities, room comfort
daniele hotel farnham
comfortable room unusual not to have the reception manned
Stayed 4 nights in Jun 2019
Response from Hotel team on 19 Jul 2019
Thank you for choosing to stay at Daniele Sicilian Restaurant and Hotel :)

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2019
Response from Hotel team on 19 Jul 2019
Many thanks!

10/10 Excellent

Ewan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would certainly stay again
Flew down for a family get together, great place with lovely staff, enjoyed having drinks while sitting outside in the evening,
Stayed 1 night in Jun 2019
Response from Annie on 6 Jun 2019
Thank you so much for taking the time to leave this kind review! We are a small family business so rely on these recommendations from our guests. Delighted you enjoyed your stay. Thanks again!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2019
Response from Hotel team on 2 Jun 2019
Thank you!

10/10 Excellent

Julie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Charming owners, very comfortable room, restaurant excellent. Superb value for money. Would highly recommend.
Stayed 1 night in May 2019
Response from Hotel team on 31 May 2019
Thank you very much! As a small business we rely on customer recommendations so we really appreciate you taking the time to leave this review. Thanks again

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very friendly staff , it was a pity the restaurant was closed on the Sunday I like this hotel and would recommend it
Stayed 2 nights in May 2019
Response from Hotel team on 29 May 2019
Thank you for taking the time to leave some feedback! Hopefully you can return to try the restaurant one day :)

8/10 Good

amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
lovely owners and fab breakfast
lovely owners and fab breakfast
Stayed 1 night in May 2019
Response from Giorgio on 18 May 2019
Thank you so much Amanda for the feedback! We hope to see you again.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
just what we needed for overnight stay,bed a little uncomfortable we both kept sinking into middle of mattress!!!! seemed to have sage in the middle!!also had to shut window owing to noise from kitchen fan !!food staff restaurant excellent!!
Stayed 1 night in Apr 2019
Response from Hotel team on 7 May 2019
Thank you for your feedback.

10/10 Excellent

Lou

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great quiet location and parking, warm welcome, cosy comfortable room and food excellent. Lovely atmosphere felt at home. We have family nearby and will definitely be back!
Stayed 1 night in May 2019
Response from Hotel team on 6 May 2019
Thank you so much for the kind feedback, we are delighted you enjoyed your stay. We look forward to welcoming you again!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2019
Response from Hotel team on 3 May 2019
Thank you for taking the time to leave this feedback! We really appreciate it :)

8/10 Good

Claire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from Hotel team on 8 Apr 2019
Many thanks!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely little place to stay for a night. Enjoyed a fabulous meal in the restaurant.
Stayed 1 night in Apr 2019
Response from Hotel team on 8 Apr 2019
Thank you so much for your kind review. We are delighted you enjoyed you stay with us

10/10 Excellent

Verified traveller

Stayed 1 night in Mar 2019
Response from Hotel team on 31 Mar 2019
Thank you!

6/10 Okay

Altan

Disliked: Staff & service, property conditions & facilities, room comfort
Requires inprovements.
Beds not comfortable. Exhaust Fan from the kitchen very noisy, nobody there for breakfast at 7am? Dinner very expensive.
Stayed 2 nights in Mar 2019
Response from Hotel team on 31 Mar 2019
We want all our guests to have a pleasant stay and we are a small family run hotel so want you to feel at home, so please accept our apologies. Your late check in and snacks on arrival were free of charge and we swapped your room straight away after the memory foam mattress was not suited to you. Breakfast is on request and you did not pre-book this, otherwise this would have of course been provided. We hope you will return so that we can provide a better experience next time.

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019
Response from Annie and Giorgio on 25 Mar 2019
Thank you very much for taking the time to leave feedback it means a lot to us! Kind regards

8/10 Good

Verified traveller

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, nice location with good parking. If the restaurant had been open on a monday we would have eaten there as it was highly recommended. The only down point or our visit was the noise from the room above us (we were in Room 1). There was one very loud voice in the evening and in the morning, talking continuously. We're not sure if it was the owners or another guest. We had a dog with us and it was great to be provided a sheet to cover the bed in case he jumped up, and easy access to the side door to take him out for walks.
Stayed 1 night in Mar 2019
Response from Annie on 13 Mar 2019
Thank you so much for taking the time to leave feedback. We really appreciate this from guests while we are still establishing the hotel. I’m terribly sorry you experienced some noise from another room, we do not live onsite so unfortunately this was another guest. Anyway we are really pleased you were happy with the stay overall and it was a pleasure to meet you and your lovely puppy. Best wishes

8/10 Good

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice little place , well placed, they could not do enough for me , great breakfast , worth another visit if in the area !!
Stayed 1 night in Feb 2019
Response from Giorgio on 26 Mar 2019
Thank you so much for your kind feedback it’s very much appreciated!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2019
Response from Hotel team on 8 Apr 2019
Many thanks!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2019
Response from Hotel team on 8 Apr 2019
Many thanks!

8/10 Good

Cris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business trip
One night stay on business. Hotel is close to Aldershot. Room was nicely laid out and the bed comfortable. The adjoining restaurant served great food. I would stay here again if in the area
Stayed 1 night in Jan 2019
Response from Giorgio on 25 Jan 2019
Thank you for taking the time to leave this kind review, we really appreciate it! We are delighted you enjoyed your stay. Warm regards Hotel team

10/10 Excellent

Andy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Home from home - will not hesitate to book this hotel again in the future
Stayed 2 nights in Dec 2018
Response from Hotel team on 25 Jan 2019
Thank you so much for your kind feedback, we are so pleased you felt at home. We hope to see you again sometime! Best wishes