Cartagena Hotel Guide - Fernandez Madrid Park hotels in Cartagena, Colombia.

"I had a wonderful stay at this hotel and would absolutely come back. From the moment I arrived, the staff were welcoming, attentive, and genuinely eager to help with anything I needed. Check-in was smooth and quick, which set a great tone for the rest of my stay. The room itself was spotless, comfortable, and thoughtfully designed. The bed was especially cozy, and I appreciated the little details like quality toiletries and a well-stocked coffee station. Everything felt well-maintained and quiet, making it easy to relax. The hotel’s amenities were another highlight. Whether it was the pool, gym, or dining options, everything exceeded expectations. The location was also very convenient, with easy access to nearby attractions, restaurants, and transportation. Overall, this hotel strikes a perfect balance between comfort, service, and value. I would highly recommend it to anyone looking for a pleasant and stress-free stay."

"This is my husband and my favorite hotel we’ve ever stayed at, and we travel a lot. The staff were incredible, helpful, friendly, and hard working. They always greeted us with a smile whenever we returned to the hotel, and would ask about our days. It’s in a great location. There’s so many things to do and eat and drink around the hotel. It’s in walking distance to literally everything. We had our own private pool with the room we booked. That alone made us fall in love with the place! This is the first hotel we’ve ever stayed at in Cartagena and it will be the only one anytime we come back! It’s that good!"

"This hotel is perfectly located if you wish to walk to the plaza where the clock is or getsemani"

"Great stay. Perfect location. Amazing staff. Great history. Would definitely go back!"

"Variety for breakfast from sweets to savory and traditional food. Room was clean from beginning to end. Staff were attentive and always pleasant!"

"Nice place for a budget traveler"

"Beautiful hotel but pool area so so and we had so many issues with the staff being helpful at all."

"La propiedad está muy deteriorada, la habitación huele a humedad. El wifi es pésimo. La puerta del baño no cerraba , el colchón horrible. Cero recomendable el hotel"

"El hotel Cinco Quintas en Cartagena es muy bonito, las habitaciones son cómodas. Quiero resaltar especialmente a Cindy y Darwin, quienes fueron extraordinarios. Su servicio, actitud y disposición hacen toda la diferencia y reflejan lo que uno espera de un hotel boutique. Sin embargo, mi calificación de 2 estrellas es por la pésima gestión de la gerencia. Desde el primer día solicitamos extender una noche adicional y nos confirmaron que ya estaba listo, lo cual me dejó tranquilo. Hoy en la mañana, antes de desayunar, volví a confirmar y nuevamente me dijeron que todo estaba en orden. Con esa tranquilidad bajé a desayunar. Al regresar a la habitación para organizarme y salir a un evento, recibo una llamada informándome que hubo un error, que mi habitación había sido asignada a otra persona y que la única opción disponible era una habitación de mayor valor, la cual debía pagar adicionalmente. Es increíble que una situación así se comunique justo a la hora del check out, y peor aún, que la solución sea trasladar el problema al huésped. Esto es inaceptable en la industria de la hospitalidad, y más en un hotel boutique donde se supone que el servicio es más personalizado y enfocado en la experiencia del invitado. La gerente no logró resolver la situación a la altura de los estándares que el hotel proyecta. Una experiencia que venía siendo excelente gracias a Cindy y Darwin, terminó completamente opacada por una mala decisión de gerencia."