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Reviews of Riad Rcif

4 out of 5
Riad Rcif
Avenue Ben Mohamed El Alaoui, 1, Takharbicht Laayoune, Fes

Reviews

8.6

Excellent

Rating 10 - Excellent. 66 out of 116 reviews" "
Rating 8 - Good. 30 out of 116 reviews" "
Rating 6 - Okay. 11 out of 116 reviews" "
Rating 4 - Poor. 5 out of 116 reviews" "
Rating 2 - Terrible. 4 out of 116 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Jonathan

Travelled with partner
Disliked: Staff & service
It's buried in the heart of the Medina and therefore difficult to access. The service was fairly poor with the manager sleeping at checkout time. We also weren't shown to our room but left in the reception area drinking the complementary tea upon arrival. The upstairs terrace for breakfast is good.
Stayed 1 night in Apr 2024

10/10 Excellent

Yan, Lutz

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An amazing house with stunning decorations and city views. A fantastic place, very impressive. Breakfast and dinner are great. Turkish bath is fun. Everything is perfect. Love to visit again.
Stayed 2 nights in Dec 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful place and outstanding service!
Stayed 2 nights in Mar 2023

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional Hospitality from Aymane
Riad Rcif in Fez, Morocco is a true gem that I highly recommend to anyone looking for a luxurious and authentic Moroccan experience. From the moment you step through the door, you are transported to a serene oasis that is beautifully decorated with traditional Moroccan furnishings and artwork. The Riad's courtyard is especially breathtaking, with its tranquil pool and lush greenery that creates a peaceful atmosphere. One of the standout features of Riad Rcif is its excellent staff, who go above and beyond to ensure that guests have an enjoyable stay. In particular, Aymane is a member of staff who truly stands out. He is an exceptional host who greets guests with a warm smile and provides helpful recommendations on places to see and things to do in Fez. Aymane is dedicated to making guests feel comfortable and at home, and his attention to detail is evident in the small touches that he adds to each guest's experience. Overall, I highly recommend Riad Rcif to anyone visiting Fez. Its beautiful architecture, stunning decor, and exceptional staff make for an unforgettable stay. And with Aymane as a part of the team, you are sure to be well taken care of and made to feel right at home.
Stayed 3 nights in Mar 2023

10/10 Excellent

Alexander

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unique stay in the heart of the Medina!
We had an incredible stay at Riad Rcif. Finding the Riad is a bit overwhelming at first as the Medina is chaotic and tight. Keep your head up and you’ll eventually see signs for Riad Rcif and Alif, which are sister properties. Follow these signs! Don’t let people try to guide you as they will ask for money. The signs are very clearly laid out, thank you to the hotel team! The sign “Place Rcif” take you back out of the Medina. Once you find the Riad….it’s even better than the photos, which is rare! The site is gorgeous, but the best part are the staff working there - they are so warm, helpful and kind. Hassan helped us with finding the parking lot, Ayman was always available for restaurant recommendations and the whole team (including their younger friend whose name we missed) were always smiling and making our days better, especially at breakfast! Props to the team. It’s important to manage your expectations when booking any Riad in the Medina - it’s loud, old and confusing. If you’re okay with this, you’ll have an incredible time exploring! A word of caution about the tour guide the hotel recommends - it is a commercial tour. This was interesting, as we saw leather, copper, weaving, ceramic districts etc, but may not be for everyone. The tour is 250MAD for 4 people for 3 hours, but he also gets you to pay 160MAD in advance to cover your “entrance fees”. Parking is ~10min walk, 30MAD/day. Lovely attendants and we felt totally safe leaving our car there.
Stayed 3 nights in Feb 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel, only couple of flaws
Beautiful hotel, like staying in a royal palace. Staff was amazing, took care of every request. Huge rooms, hot water, comfortable bed. Our only complaints were the lighting is very dim in the rooms, and our shower had only 1/4 of a glass door so it was very difficult to not get water all over the floor. Location is well marked but still very easy to get lost in the medina of fes, be prepared and dont get hustled by locals for help finding the place, call the hotel or text on whatsapp and they will make sure you get what you need or come and meet you… Also amazing view from rooftop terrace of entire old city, and great breakfast included
Stayed 2 nights in Jan 2023

10/10 Excellent

Daniel, Mesquite, Texas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This riad is beautiful! I didn't expect it to live up to the pictures, but it does!
Stayed 3 nights in Mar 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Very Moroccan style garish colours Hard to find and expensive (for Morocco)
Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was such an authentic Riad and it was located in the medina. It is currently adding a new wing and this wing will be a great addition and will include an elevator.
Stayed 2 nights in Feb 2020

10/10 Excellent

LeAnn, Denver, CO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful riad. The staff - Anas and Adile - are very attentive and helpful. Dinner at the riad is great, too.
Stayed 2 nights in Feb 2020

10/10 Excellent

Dilushinie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Riad....a little hard to find though
Loved this riad, and the staff were so friendly and helpful, and went above and beyond to make our stay there good. The only drawback is the location! Its definitely hidden inside the medina through windy pathways, and our first day there was a disaster, trying to find the place with our luggage on google maps, and hauling our luggage there (think at one point we wound up accidentally going through the fish market with our luggage!). Word of advice: hire one of the porters to take you to the riad (should be between 10-30 dhs, but will be worth it until you know how to get there yourself). Also, the riad offers tour of the medina, through a guide they use, called Abdul. I don't recommend him because he overcharged us for the taxis we took (if the meter said 15dhs, he asked us to pay the taxi 30 dhs), and did something similar when we grabbed sandwiches.Perhaps he assumes that because you're a tourist, you can afford to pay extra? Wasn't impressed with this! The Riad itself though, was great, breakfast was good, and would recommend it.
Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
IT IS A WONDERFUL PLACE THAT DEFERENCE THAN I HAVE LIVED.TOTALLY DEFERENCE EXPERIENCE.
Stayed 1 night in Feb 2020

10/10 Excellent

Baba

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place and wonderful staff.
Stayed 4 nights in Jan 2020

8/10 Good

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Riad and the individual rooms are beautiful. The staff is helpful and the breakfast is pleasant. I lowered the service score because we had an unpleasant experience with a tour guide they booked for us, but the staff helped us navigate through it.
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was lovely. It was so special to spend time in a beautifully restored riad from the 14th century. How often do you get to do that? But as nice as the riad was and the amenities they had to offer, the staff was incredible. Each of them was amazingly kind and helpful. They really made the stay extra special.
Stayed 4 nights in Oct 2019

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Moroccan Riad with lots of charm
Hotel is decorated with Moroccan flair and charm. The gentleman that checked us in was super friendly and helpful. At check-in, they served Moroccan mint tea with sweets. Room is spacious for our family of four. We had dinner in the hotel and it was abundant and delicious. The staff was great, friendly and sociable. Breakfast was more than expected and served in the beautiful room. Overall, we were very please with the hotel. It’s location is a bit confusion when you enter the Medina but just pay someone a few Euro to bring you to the Riad.
Stayed 1 night in Oct 2019

8/10 Good

Ting Ting

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cosy riad and friendly staff
It is wonderful riad that I stayed in Fez. The riad like an art piece, very beautiful. The room is big , clean, silent and very cosy. I enjoyed the sunset at the terrace. I love the breakfast, very tasty. The staff service is good. Especially a staff called Anas, he is helpful, gentle and I had a good impression on his friendly smile, he made me just like stay at home. He was aggressive to help us when we were facing some problem , and explained very detailed to make sure we understand. So thanks for him a lot.
Stayed 2 nights in Oct 2019

4/10 Poor

Verified traveller

Disliked: Staff & service
Overpriced, over promised, under delivered.
The riad is stunning but is located at the wrong end of the medina for access to restaurants etc and is down several, dark, winding alleyways which are daunting at night. The staff, especially the ‘boss’ are rude, surly and unhelpful which is a shame as the interior of the riad is beautiful and it could be an oasis if the staff were friendly and helpful. I won’t be staying there on my next visit.
Stayed 3 nights in Sep 2019

10/10 Excellent

Margo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Real Moroccan Riad
It was an amazing stay at Riad Rcif. The staff was friendly and helpful. They are very welcoming with a smile. The breakfast is very good. The Riad is in the middle of the old city with a Great Moroccan style.
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Most charming stay at Riad Rcif
Our experience in Fez has been most memorable because of Faisal, the owner of Riad Rcif....right from the beginning to the very end, the service, the food, the comfort and most of all the glamourous old school charm of this place will make you come back here again and again. His suggestion for not only Fez but also the rest of Morocco are travelling with us even after we left the place. He introduced us to the best guide, Rachid and also the best touring agency, Pristigea Tours (Ibrahim and Hamid) who we are using for the rest of our trip in Morocco. Faisal was so attentive about each and every guest from welcoming them personally to saying goodbye warmly. We talked to him from the airport and found his very professional staff waiting for us at the brim of the old town for guidance and help with the luggage. The food at the Riad is also spectacularly presented and fresh. Rooftop terrace has the most amazing views and photo ops ..not to forget the pigeons and turtles to add to the charm. The lights, the tile work ...just breathtaking. Most of all it was Faisal and his staff, the personalized and kind attention which won our hearts. Definitely coming back here with other family members.
Stayed 1 night in Aug 2019

10/10 Excellent

zachary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved very much the architecture. Our room's bathroom was located atop steep steps. It's a challenge mounting these steps in order to reach the bathroom. It's even more a challenge in the darkness of the night. I can see why this might be a huge problem for people who are elderly, or are challenged physically. Guests should be informed so that they can select the room that suits their needs best.
Stayed 2 nights in Jul 2019

4/10 Poor

Yehoshua

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Bad Stay in Fes
The place itself was aesthetically appealing and clean, but our stay here was anything but pleasant. The first thing that happened was the staff setting us up with a hustler who pretended to be a manager at the place. The hustler came to meet us at the hotel and it was difficult to get away from him. None of the staff members intervened or said anything. The hustler than took us to a variety of shops, trying to rope us into some sort of sketchy underground antique business. Furthermore, the staff was highly unhelpful. Fes medina is really difficult to navigate and Riad Rcif is right in the middle of it. When we were navigating it at night, we had men following us and trying to "help us," which was a pretty scary situation. We then called the Riad for assistance but they essentially refused to help us at all, leaving us on our own. They gave us inadequate direction and told us to figure things out by ourselves. Additionally, the staff neglected to mention that some of the gates in the medina close at night, exacerbating the difficulties of navigating. The main staff person we communicated with was always very short with us. We didn't have many demands or questions but he clearly didn't want to talk to us and gave unhelpful, short, and curt answers. They also forgot to turn on the hot water the first night. We would not recommend staying here. In general, we would recommend seeking accommodations outside the medina if you want an anxiety free stay.
Stayed 2 nights in Jul 2019

8/10 Good

Sultan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gorgeous building inside the medina
Wonderful historic building inside the medina. Location is tricky. Very easy to get lost and a little scary at night. The details of the building are the reason for the stay. The room was fabulous and very comfortable. Staff was not very accommodating regarding dinner and breakfast times but overall experience was positive.
Stayed 1 night in Apr 2019

8/10 Good

ismail, Türkiye

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
++++ Comfort clean traditional —— location
The hotel is well decorated so much traditional . Clean and comfortable. Breakfast is not so rich but enough. The only problem is its location. You can not find by your self, you must take guide help ,I advise to be careful who make check in lately hours.
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the staff very friendly, we check out at very early and cool morning, he still guide us how to go out . thz
Stayed 1 night in Apr 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
tiny room, poor service
-the room is really small. - the ceilings are very low, less 2 meters high - the bed is very small (both narrow and short) - the windows are tiny - there's no sound isolation. Due to the nature of the property, all windows are inside, which makes the noise resonate. The staff are absolutely not sensitive to this issue -they shout to each other across the property at all hours. - I was charged extra at checkout, even though all taxes and charges were supposed to be included (as per reservation)
Stayed 2 nights in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay, beautiful mosaic.
We really enjoyed our stay. Very beautiful mosaic. The host was very helpful setting up tours and giving us recommendations for things to do. The location is great.
Stayed 2 nights in Jan 2019

10/10 Excellent

Bradley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing decor and helpful staff.
Stayed 1 night in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This Riad was very beautiful, clean and the rooms were very large. The service was spectacular and we felt taken care of completely. Food was also amazing; more expensive than we’ve spent on past dinners but the portions are very large and delicious.
Stayed 1 night in Oct 2018

10/10 Excellent

Olivia, Nyc

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was super helpful at everything, including arranging ride from the airport and a guide. Food from the kitchen was delicious. Property was super clean and gorgeous. My only issue was we didn’t have a trashcan or washcloths in our room. But legitimately that was our only problem with this place
Stayed 2 nights in Sep 2018

10/10 Excellent

Jan, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent assistance finding the Raid. Culturally unique, historical , clean !!!!
Stayed 1 night in Sep 2018

6/10 Okay

D., California

Liked: Cleanliness, property conditions & facilities, room comfort
This Riad is amazing, the spaces are grand and palatial. The plumbing and air conditioning is modern. The food served up on the terrace is also wonderful. The difficulty is that the location is in the most confusing part of the Medina (old city) and the local neighbors pounce on tourists and insist on being their guides and won't take no for an answer and once they get you to the hotel they insist on "paper" meaning bills, not coins, and they will threaten you if you don't pay. The Riad (Hotel) gave us an awful map which pretty much insured we were constantly lost once we left the premises. Do your homework and get the best possible maps before going there and realize that the labyrinth of the medina is so complex that not even GPS works in that locale. Once you've arrived go and memorize the way to Boulevard ben Mohammed Alouse (sp?) so at least you know one way out of the medina!
Stayed 2 nights in Jul 2018

6/10 Okay

Verified traveller

Disliked: Staff & service
The Riad is beautiful, as you see on the pictures. Room smells, but you cannot expect more since the medina is so packed and there is no window to the outside. Windows open towards the lobby/common area of the Riad. The owner is just not very nice. He is a snake oil salesman. He is very pushy. He tried to get us to the Medina Tour (for 250 MAD, about 3-4 hours). You can get a guide for 200 or less. Price for lunch is the most expensive one we had during our entire trip. One order is about 225 - 400 MAD. Water costs 15 MAD. Food quality is not bad but much expensive than Rick's Cafe in Casablanca, which provides much better atmosphere and food. One nice thing is staff will walk you to the taxi (help with your luggage) and try to get a taxi by meter so no need to bargain. 很多人选择这家Riad，可能是因为是个“小网红”。酒店本身很漂亮，但我们也看了别的Riad， 有的没有那么有名，但一样的漂亮，甚至比这家还要美。老板令人感到非常不舒服，油腻腻的，只想着赚钱。一直催着我们订向导。我们订了之后，大概20分钟改变了主意，老板立刻说不可以取消。我们说了很久老板才同意帮我们取消。跟老板订半天的向导250MAD，在外面自己找只需要200甚至更少。房间里有老房子的味道。在这里吃饭要225起一个人，是我们整个旅途中最贵的。一般摩洛哥游客餐在几十到一百左右。
Stayed 1 night in Jul 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Study trip
Absolutely fantastic

10/10 Excellent

Haytham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An absolute gem
Deep in the allies of Fez's oldtown lays this most stunning Riad, it's beautiful, clean, very friendly and helpful staff and great authentic food. Keep in mind this not your everyday franchise hotel, it's family owned and operated. So, maybe no midnight room service and such. It's not accessible by car (being in the old town, no cars are allowed or can reach).
Stayed 3 nights in Nov 2017

10/10 Excellent

Elias

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Must stay
Amazing hospitality with one of a kind riad decor. Super comfortable room with a traditional toilet that was well furnished. Special thanks to Youssef who introduced me to the riad and helped arrange a half day tour of Fez. Will recommend to all travellers.
Stayed 1 night in Jan 2018

10/10 Excellent

Shuchao

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic experience!
Both the room and the restaurant are both fantastic. And staff are very friendly and helpful.
Stayed 2 nights in Sep 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Beautifully decorated location. Nice rooms, and great staff. Breakfast and food were very good and generous
Stayed 3 nights in Aug 2017

6/10 Okay

Amy, Holar, Iceland

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
beautiful -- but the manager's behaviour ruined it
Watch out for the manager who will try to commandeer your outside trips and charge you astronomically wherever he can. We asked for a late checkout for my 80-year-old mother who was leaving 12 hours after us -- and he charged MORE than a full day's rate -- in cash. Because he knew we would pay it. Begrudgingly. NOT COOL.
Stayed 2 nights in Jul 2017

10/10 Excellent

L, NYC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Historic and beautiful riad in the old medina
I absolutely loved my stay here! It was my first stop in Morocco and the staff went above and beyond to make sure I was happy and comfortable, they also helped me arrange excursions outside of the city. After returning from an excursion it felt like coming home :) Yahya was so incredibly helpful in telling me the best places to go or in getting me a taxi or checking train schedules, or just to have a chat with. The rooms are beautiful. I took one of the smaller rooms and it suited me just fine. The water in the shower was always warm. They also have a great hammam and gommage you can book! The food is unreal as well. I always had my breakfast and dinner here during my stay because it was so fantastic. I would return to Fes just to stay in this riad again. Beautiful roof terrace as well.
Welcome tea!

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel ever
Amazing!!!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Maddie, Tucson, AZ

Liked: Cleanliness, property conditions & facilities, room comfort
Amazing Riad
This place is an actual palace. It's the most beautiful hotel I've ever seen. The owner is a bit pretentious, but the rest of the staff 100% makes up for it.

2/10 Terrible

Verified traveller

Disliked: Staff & service, room comfort
Visit for a meal and stay somewhere else
Owner bullies guests into giving good online reviews. Staff seem either terrified or maltreated. Beds mediocre, bathroom poor, breakfast mediocre. Dinner, decor and the view are spectacular. Come here for lunch or dinner but stay somewhere else.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I like this riad.
The most relaxing experience in the old city of Fes was in here.

6/10 Okay

ByungChan

Liked: Staff & service, room comfort
Quite far away from where the taxi can stop. Everything was okay but not the best compared to other riads I stayed during the trip

10/10 Excellent

La Escritora, Buenos Aires, Argentina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Restored palace in the center of the old medina
This 13th to 14th century palace was expertly restored using only original methods and materials. The results are astounding. Add an excellent staff to complement the beautiful, peaceful ambiance, and for me it was a perfect one week stay.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, room comfort
Pretty hotel, but that was it.
The riad was a pretty, but beyond that nothing was near 4-star. The bed was uncomfortable, the room was dirty, the safe and AC units didn't work, things were not punctual, etc. The staff was nice (especially Hassan) but still wasn't what we had expected.