Finger Lakes Region Hotel Guide - Romantic Hotels in Finger Lakes Region, New York

"The first time in Del Lago, not really impressed with the room, it's roomy I can say, but the furnitures are old , there is one long table underneath the TV to be function as dressing table , and coffee maker is there too , and as a desk in the corner, all scratches all over.it's four star hotel, it says on the website daily cleaning , but they won't clean even though you put the sign st the door! The first we were there , shower gel was empty! Not a good sign! My husband had to go downstairs to receptionist to ask shower gel! I try to call house keeping using room phone it did not connect , seems like broken phone! Is not like what we expected ! They should do better than 3 stars hotel . They don't have little store where you can find daily needs ! We have to drive over 5 miles to find cough drop and coughing medicine ! One positive thing that Del Lago have is the cafe ! " Sociale" cafe . Breakfast is winner there, the dinner also delicious, It was surprised me that their Vietnamese Pho taste like authentic Vietnamese , so so delicious! We mostly had breakfast there, our waiter Candice is happy person and very friendly , Customers likes her . If you ever go to del lago someday , you shouldn't miss to eat at Sociale Cafe! Another thing inside the casino there a bar " Bourbon and Brew" , their bar food menu delicious , the wings so yummy ! Big TV to watch the games, pleasant place to relax. Suggestion to Resort owners, you need to update the rooms,and clean more! "

"Upon entering the Reception area, the rug in front of the reception desk was visibly dirty. Also the door handle to my room had white dust on it. The property needs an uplift."

"The room said it had a microwave but there was no microwave. The refrigerator was barely cold, no way of adjusting it. There were only 2 towels despite the room able to hold 4 people. We had to ask for an extra towel. There was no body wash in the shower. We had to ask for more. When I called the front desk he was no answer. I had to walk to the front desk and while I was waiting the clerk came from outside. The elevator is disgusting and smells. The bathroom was very tiny with the sink outside the bathroom right by the door. Very strange. The room was clean enough but one night was enough for me."

"Hotel is completely outdated. No body soap when arrived; 2 old, small, rough bath towels. Strange smell in the room. No housecleaning during 2 night stay. No warm blankets, just heavy sheets. Doing construction throughout building. Tried to take a nap later in day after long college tour but couldn't because they were drilling and hammering in room next door, so loud. Staff not very friendly. Wouldn't stay here again. "

"Need comfy pillows and it’s a wonderful place to stay "

"We were greeted by James at the front desk, who was beyond pleasant! Thank you, James! The room was clean, but in need of repairs. The HVAC unit was making noises all night which make it hard to sleep. All in all, we had a good stay."