Florida Keys Factory Shops

Location is great. Torrential rains during my stay (obviously no fault of staff). Arrived early and enquired about early check in and was advised nothing. Sure. Waited 5 hours, cold and wet in lobby. Others came after me and were checked in. So I finally walked up to counter sbd attendant saud she'll check. And surprisingly my room was ready. A whole 20 mins before check in time. On top of that showers dud not get hot and I needed it after the current weather. Check out time now, asked for late check out. Advised can only do 1130 from the standard 1100 (so 30 mins). So I confirmed with the front desk staff of 1130 and provided my room #. At 10:57 while I laid in bed in my underwear, my door opens. It was staff. He says "check out"? I told him I have until 1130. He said oh ok.

Muy bueno el hotel y las personas muy atentas en especial el hoster del buffet en la mañana y el chef y los meseros y bartender de la piscina y el mesero del lobby en la mañana

We had such an amazing experience at EAST! We had just flown in from our honeymoon, and the team went above and beyond by upgrading our room and making our stay feel extra special. It was such a thoughtful gesture and the perfect way to end an incredible trip! The service was outstanding from start to finish, the hotel was beautiful, and the rooftop bar was absolutely incredible. The atmosphere, views, and overall experience exceeded our expectations. We truly appreciate the hospitality and attention to detail from the entire team. We can't thank everyone enough for making our stay so memorable. We will absolutely be back!