Pinecrest Hotels

"The hotel as crowded. Could not even use the elevators without waiting in line for 30 minutes. Rude staff that enforced crazy rules like not being able to take to elevator to the ground floor. They had someone actually stopping guests in a rude and obnoxious manner. The pools were CROWDED to an unhealthy degree and the water was ….well you can imagine. "

"GREAT!"

"I understand your room not being ready, but to wait and hour in a half for a room is ridiculous. With no reinsurance and updates. You just have to wait. Room Doors don’t close, balcony was small then advertise. One of the rooms bathroom doors wouldn’t close. Shower heads had a lot of water stains. The couch was heavily stained. Over all had a terrible experience, maybe it was the room size but no excuse for horrible guest service "

"The hotel is very nice modern and clean. The location downtown is horrible. The restaurant was very short staff and only had one person waiting the bar and restauran, that poor lady. Not sure if the kitchen was short staff as well, but the pasta was very salty. Hotel does not have free parking and the parking garage is terrible, the elevator does not work and the stairs smells of urine. "

"Customer service was not great "

"The room smelled funky as soon as you walked in the room. There was no running water throughout the facility. The advertisement said breakfast included yet no breakfast was included. They didn’t have bottled water for the guests to drink while the water was out. Staff had poor customer service skills. Overall the hotel need li to come investigate this property."

"They have charged me for services that I have not used. Their help line was of no help."

"Maria was great and so helpful!!"

"This is my 3rd time staying here my family likes the view but it’s not worth it AT ALL!!!! I have money and I spend money but this place is not worth the aggravation and the rudeness! These people act like they are you doing you a favor by letting you walk into the front door! This place is DIRTY ALL THE TIME! And they know it and the attitude is like oh well. "