"We arrived around noon on the day of check-in. The front desk staff was not very welcoming and had us wait while they had a conversation between themselves. Then the person who checked us in did not know how to use the system and had to wait for someone else. We were checked in and told that our room would be ready by 4:00 and then given no instructions or map of the facility. We had to figure all that out on our own. We went out to the pool and there were no chairs available. We then went out to the beach which looked to be warm and we requested chairs and found out that just one chair and one umbrella was $56. We paid the money and had a chair set up only to realize that the beach was too windy. We did our best to stay out but had to go back almost right away and were not refunded for our chair. We then had to essentially sit on the pool deck without chairs for the rest of the day. While we waited our room. By 4:00, we had yet to hear from the hotel. I went up to the front desk and was told that our room was ready and I asked why I hadn't didn't contacted and was told it had just been made ready which I found unlikely. The restaurants in the hotel were either the soda shop which was fine but really like a diner, the promenade which had a limited menu, or the main restaurant which really seemed geared towards older people not families. The resort was beautiful and had a very old Florida feel but it was laid out strangely and there really wasn't enough room in the public area"