We love renting and have never had a single person who read the description of the tiny little bunk room, then got upset that it is small. This was the first one! The house has the beds exactly as explained, 6 beds, plus a pull out couch, but it is a smaller 2 story townhouse. We have rented the home to 100+ bookings and have a picture of the exact room on the listing. According to neighbors who saw, they showed up as a large group (appeared to be more than they booked for) and sent us a message almost 5 hours later saying they left, and were quite aggressive, requesting a full refund. They had not told us of any concern before this, and gave no option to work with them. Because they didn't officially cancel in app, since VRBO has rules regarding it, I had no way to relist or book anyone else. In responding that the listing is as described, they decided to give this review (choosing not to respond to us). They gave no option to have a conversation to further discuss what we could do. I hope to future renters, you will know we appreciate all our customers.

Thanks Earl, you were great to work with. And I was glad I could give you some beach and activity ideas! So glad all went well during your stay!

We love renting. We have multiple properties in the area and we have rented successfully for years and find joy in helping renters have a good experience. We are happy to give advice for activities, private beach areas, etc. This renter used liquid dishwashing soap in the dishwasher, not the PODs and flooded the floor. They also damaged couches with animals. We chose to turn the other cheek, never posted a negative review of them, nor charged for damages. I am just now seeing this review, sadly. To future renters, we do our best to provide a good experience with a relatively good price for a home with this many beds. Please come enjoy.