Verified
2/10 Terrible
Ashley
17 Oct 2025
Disliked: Cleanliness, amenities, property conditions & facilities, communication
We arrived at this property after an 11+ hour drive, exhausted with my kids, only to find no check-in instructions. The owner blamed a “glitch” on Expedia. After finally getting in, we immediately noticed spiders everywhere, and the loft looked unclean, there was even a dead beetle next to the twin bed. It was uncomfortable and not as described, so I decided to leave and book a hotel 45 minutes away in Hurricane, Utah.
I emailed the owner that night after getting my kids settled, and again the next day, but he didn’t reply until days later, after Vrbo intervened. Ironically, he had been very responsive before my arrival when I asked to add a night and sent payment through Venmo, so clearly communication wasn’t an issue until there was a problem.
When he finally replied, he made a dismissive apology and claimed the loft wasn’t cleaned because I “didn’t disclose my children.” I sent him my booking confirmation, which did include them. Even if it hadn’t, why wouldn’t you clean the entire property for any new guest? That response said a lot.
He offered to refund just the $35 cleaning fee out of the $170 I paid, but I still haven’t received even that. SO property wasn’t clean, communication was poor, and the host was quick to take money but slow to take responsibility. I would not stay here again simply based on how he handled this situation. I think I was respectful, honest & fair, and was met with untrustworthy business practices and poor accountability. DO NOT RECOMMEND
Ashley
Stayed 2 nights in Oct 2025