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Reviews of The Alex Hotel

The Alex Hotel
Rheinstraße 29, Freiburg im Breisgau

Reviews

9.2

Wonderful

Rating 10 - Excellent. 166 out of 263 reviews" "
Rating 8 - Good. 79 out of 263 reviews" "
Rating 6 - Okay. 10 out of 263 reviews" "
Rating 4 - Poor. 3 out of 263 reviews" "
Rating 2 - Terrible. 5 out of 263 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

2/10 Terrible

ANDY

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Due to german teain strike i wasunable to get to the hotel and they refused refund
Stayed 2 nights in Mar 2024
Response from Christina Diggance on 9 Mar 2024
Dear Andy, We are very sorry that you were unable to make your planned stay with us due to a Deutsche Bahn strike.A refund of the amount you have already paid for your booking was unfortunately not possible due to the rate you chose. We would still be pleased to welcome you at another time and are always available to answer any questions you may have.With best regards from FreiburgYour The Alex Hotel TeamTranslated with DeepL.com (free version)

10/10 Excellent

Mrinalini

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the needed amenities
Stayed 2 nights in Nov 2023
Response from The Alex Hotel - Team on 5 Dec 2023
Dear Mrinalini,Thank you for your stay, you are welcome any time.We wish you a Merry Christmas and a happy New Year!Kind regards

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2023
Response from The Alex Hotel - Team on 6 Nov 2023
Dear Nancy,Thank you for your stay and your feedback. We are happy that you enjoyed your time with us.Kind regards

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good service, welcoming and helpful. Great breakfast and easy parking. Hotel is on a quiet street.
Stayed 1 night in Sep 2023
Response from The Alex Hotel - Team on 17 Oct 2023
Dear Joshua,Thank you for your kind words, we are glad to hear that you have enjoyed your stay.We are looking forward to welcome you again.Kind regards

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good, would recommend
Really nice hotel. Great location next to train station and buses, easy walking distance to city centre. Staff were lovely and allowed me to work from the lounge the following day aftee I checked out with no fuss. Breakfast is served but as far as I could tell, not lunch or dinner. I don't think there is room service either. But there are restaurants and takeaways close by.
Stayed 1 night in Sep 2023
Response from The Alex Hotel - Team on 30 Sept 2023
Dear Anne,Thank you for your kind words and your stay at our hotel.We are glad that you enjoyed your stay and are looking forward to your next visit.Kind regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Christina Diggance on 29 Sept 2023
Dear Guest,Thank you very much for staying with us. We are more than happy, that you enjoyed your stay and we would also be more than happy to welcome you again in the furture.All the brst fromYour The Alex Hotel Team

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Sep 2023
Response from The Alex Hotel - Team on 20 Sept 2023
Dear Mark,Thank you for your reservation and your positive feedback.We are looking forward to your next stay and wish you a pleasant day.Kind regards

10/10 Excellent

Graham

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, great staff, great breakfast. Everything we hoped for.
Stayed 3 nights in Sep 2023
Response from The Alex Hotel Team on 13 Sept 2023
Dear Mr. Graham, Thank you very much for your kind review! We are very pleased that you felt comfortable in our hotel and we look forward to welcoming you again on your next stay in Freiburg!Best wishes, Your The Alex Hotel Team

10/10 Excellent

Alexandra

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic hotel, great value for money. Very clean and well equipped. A 10 minute walk to the old town. Particularly friendly and helpful staff.
Stayed 2 nights in Jul 2023
Response from The Alex Hotel - Team on 11 Jul 2023
Dear Alexandra,Thank you very much for your kind words, we are thrilled that you enjoyed your stay at our house.You are welcome back anytime and we wish you safe travels.Kind regards

10/10 Excellent

Jennifer

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The Alex was clean, quiet and comfortable. The staff was friendly and responsive. Walkable to Munsteplatz and restaurants. Everything was as described on website. We had an enjoyable stay.
Stayed 2 nights in Jun 2023
Response from Your The Alex Hotel - Team on 28 Jun 2023
Dear Jennifer,Thank you for your positive feedback.We are glad that you enjoyed your stay at our hotel and are looking forward to welcome you some other time.

8/10 Good

Shalini

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet boutique hotel in Freiburg, close to the old city centre, which is easily accessible on foot. We adjusted our booking so only got to experience a twin room (we had a double room previously). The room was very small, but clean. The single bed was comfortable, but the pillow was not. We had breakfast included; they don't have a good selection but then it is a small hotel. The property itself is great, with a cosy study where we had hot chocolate and relaxed after a day of exploration.
Stayed 3 nights in May 2023
Response from Rezeption on 25 May 2023
Dear Guest,thank you very much for your review. We are happy to hear that you had a good time in Freiburg.In case we can welcome you again we would be happy to provide you with a different kind of pillow or even an extra one.We hope we see you soon.Best regards Your The Alex Hotel Team

10/10 Excellent

Kimberley

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Christina Diggance on 13 May 2023
Dear Kimberley,Thank you very much for staying with us and the nice comment. We are happy, that you enjoyed the stay in our hotel. We would be more than happy to welcome you in the furture and wish you all the best.Your The Alex Hotel team

10/10 Excellent

Alexander

Stayed 1 night in May 2023
Response from Christina Diggance, Rezeption on 6 May 2023
Lieber Alexander,es freut uns sehr, dass Sie sich bei uns wohl gefühlt haben und wir danken Ihnen herzlichst für die tolle Bewertung.Sehr gerne würden wir Sie erneut bei uns begrüßen.Alles Liebe vom The Alex Hotel Team

10/10 Excellent

Joanne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, beautiful and quiet boutique hotel! Rooms are nicely designed, a good size. Bathrooms are clean, the showers are a bit tricky b/c the glass wall is not wide so you have to watch how much you splash outside the area but it is tiled very well. There are mini bottles of personal items and a hair dryer. The staff are beautiful people and friendly and helpful. We had the breakfast once, very good. I wish there was an option to get a quick complimentary coffee when someone isn't in the mood or has no time for breakfast, like most hotels. But a 5 minute walk will take you to cafe options nearby. It is about a 7 minute walk to the Altstadt, which is fine. If you want to be directly in the Altstadt, I recommend looking for another hotel but we like being away from noisy streets, although the Altstadt doesn't seem too noisy late at night. There is a quick elevator in this hotel and great curtains and automatic metal shutters for good room darkening. Beds are comfortable. Our only complaint is the wifi.... it is TERRIBLE. If you need good wifi for work purposes or other, don't book here. We had to often try different times of day to get anything to load (travel ideas, social media, etc)
Stayed 3 nights in Apr 2023
Response from Rezeption on 17 Apr 2023
Dear Joanne,thank you very much for this beautiful review.We hope we can welcome you again in our Hotel. We will try to work on the wifi problem, so the next time you are here it works better.We hope you had a good time in Freiburg.Best regardsYour The Alex Hotel Team

8/10 Good

timothy

Stayed 2 nights in Mar 2023
Response from The Alex Hotel on 21 Mar 2023
Lieber Timothy,vielen Dank für Ihren Besuch im The Alex Hotel.Es freut uns, dass es Ihnen bei uns gefallen hat.Bis bald und herzliche GrüßeIhr The Alex Hotel Team

10/10 Excellent

Sara, Hamburg

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely, clean and well situated hotel which really exceeded our expectations. Great, friendly staff and less than 10 min walk to the centre of the old city.
Stayed 2 nights in Oct 2022
Response from The Alex Hotel on 31 Oct 2022
Dear Sara,Warm regards from The Alex Hotel and thank you very much for your visit as well as your feedback here on Expedia.We are more than happy, that you enjoyed your stay and look foward to welcoming you back soon.Best regards,Your The Alex Hotel Team

10/10 Excellent

David

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great bed and shower. Friendly staff
Stayed 1 night in Sep 2022
Response from The Alex Hotel Team on 4 Oct 2022
Dear David,Thank you very much for your good review. We are very pleased that you enjoyed your stay with us. We look forward to welcoming you back soon. Kind regards, The Alex Hotel Team

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spot on
Small but exceptionally presented room. Friendly staff and well located to walk to the sights of Freiburg
Stayed 2 nights in Sep 2022
Response from The Alex Hotel on 19 Sept 2022
Dear Nicholas,Warm regards from The Alex Hotel and thank you for your spot on review.We are happy to read that you enjoyed your stay and hope to welcome you back soon.Best regards,Your The Alex Hotel Team

10/10 Excellent

Syrah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well decorated and very well maintained! Staff was incredibly helpful and friendly. Lovely terrace area as well!
Stayed 2 nights in Sep 2022
Response from The Alex Hotel Team on 10 Sept 2022
Dear Syrah, thank you very much for this great review of our hotel. We are very pleased that we could convince you with our facilities and staff. We hope that we can welcome you another time with us. Best regards from Freiburg Your The Alex Hotel Team

8/10 Good

feng

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet!
Stayed 1 night in Aug 2022
Response from The Alex Hotel Team on 1 Sept 2022
Dear Mr Feng,greetings from The Alex Hotel. Thank you for the review and your kind words.We are glad that you enjoyed your stay with us and hope that you will visit us again soon. If you have any further questions, we are always at your disposal. Your The Alex Hotel Team

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful, went out of their way to make us welcome and facilitate check in
Stayed 2 nights in Aug 2022
Response from The Alex Hotel Team on 30 Aug 2022
Dear David, thank you very much for your feedback here on Expedia. We are glad that you felt comfortable with us and that you had a good time at The Alex Hotel. See you hopefully very soon and best regards Your The Alex Hotel Team

8/10 Good

Karen

Stayed 1 night in Aug 2022

8/10 Good

Dominik

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2022

10/10 Excellent

Nir

Stayed 1 night in Jul 2022
Response from Christina Diggance on 15 Jul 2022
Lieber Nir, herzlichen Dank für Ihre überaus positive Bewertung . Es freut uns sehr, dass Sie sich bei uns so wohl gefühlt haben. Sehr gerne würden wir Sie wieder einmal bei uns begrüßen und wünschen Ihnen bis dahin alles Gute. Ihr The Alex Hotel Team

10/10 Excellent

Sherri, Davenport

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
We enjoyed our stay at The Alex Hotel. Friendly staff and nice breakfast.
Stayed 5 nights in Jul 2022
Response from Christina Diggance on 15 Jul 2022
Dear Sherri, Thank you very much for your brilliant comment. We are very happy, that you enjoyed the stay with us and we would be more than happy to welcome you again. All the best from Your The Alex Hotel Team

10/10 Excellent

Michael

Stayed 1 night in May 2022
Response from The Alex Hotel Team on 16 May 2022
Lieber Michael, herzlichen Dank für die positive Bewertung unseres Hotels. Wir freuen uns sehr, dass es Ihnen bei uns gefallen hat und hoffen, Sie bald wieder bei uns Begrüßen zu dürfen. Mit freundlichen Grüßen Ihr The Alex Hotel Team

10/10 Excellent

Ryan

Stayed 1 night in May 2022
Response from Rezeption on 11 May 2022
Sehr geehrter Gast, wir danken Ihnen vielmals für die Bewertung unseres Hotels. Wir freuen uns sehr über die volle Punktzahl. Hoffentlich können wir Sie bald wieder bei uns begrüßen. Mit freundlichen Grüßen Ihr The Alex Hotel Team

6/10 Okay

Hugh

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel, but slow wifi
Location was good. Nice quiet street, but close to the old town and the train station. Front desk service was very nice and helpful. However, this was a business trip and the wifi in my room was terrible- slow and intermittent. It was good in the lobby.
Stayed 1 night in Apr 2022
Response from The Alex Hotel Team on 2 May 2022
Dear Mr. Magen, Thank you, that you took the time to evaluate our Hotel. We are happy that our front desk was helpfull during your stay. We are sorry that the WIFI was not working as you wished. We will definitely work on that problem and hope that the next time you are staying with us the WIFI works better. Best regards The Alex Hotel Team

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super linens, extraordinarily clean & well furnished, very friendly family run business— we’ll make the Alex our choice whenever we’re in Freiburg!
Stayed 1 night in Mar 2022
Response from Christina Diggance on 9 Mar 2022
Dear Karen,, Thank you very much for staying with us. We are more than happy that you enjoyed your stay and thank you for your compliments. We are looking forward to welcome you again and send our best greetings from The Alex Hotel team

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stopover stay
Used this hotel as a stop over on our way to Switzerland. Hotel is near the town centre which you need to get an evening meal. Breakfast was !2 Euros each extra and was very fresh but not a huge choice. Very clean, friendly staff. Room was quite small but bathroom was lovely.
Stayed 1 night in Feb 2022
Response from Christina Diggance on 4 Mar 2022
Dear Stephen, We are very pleased that you stayed with us and we want to thank you for your compliments. At our breakfast we pay attention to high-quality and fresh products, so we freshly prepare the fruit salad and Birscher muesli. We only use fresh eggs from regional farmers for our egg dishes. For us, quality counts over quantity. We would be happy to welcome you again and wish you all the best. Your The Alex Hotel team

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2022
Response from The Alex Hotel Team on 15 Feb 2022
Dear Alison, thank you for taking the time to rate our hotel. We are equally pleased with the full score. We hope to welcome you again soon. Yours sincerely, The Alex Hotel Team

8/10 Good

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from The Alex Hotel on 6 Dec 2021
Liebe Victoria, herzlichen Dank für die positive Bewertung. Wir würden uns freuen Sie noch ein weiteres Mal bei uns begrüßen zu dürfen. Mit freundlichen Grüßen Ihr The Alex Hotel Team

4/10 Poor

Houri

Travelled with partner
Disliked: Cleanliness, staff & service
Very small room. No room upgrade. The location is great.
Stayed 1 night in Oct 2021
Response from AB on 2 Nov 2021
Dear Houri, Thank you for your visit. Geat that you enjoyed your stay and had a good time at The Alex. Did you know, that we also have larger rooms? Next time book one ouf our The Alex KING kategories. Best regards, Your The Alex Hotel Team

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beware of overbooking
Cancelled a guaranteed booking due to overbooking at the hotel. Very unprofessional.
Stayed 1 night in Aug 2021
Response from TAH on 25 Aug 2021
Dear Guest, I am sorry that you were unsatisfied with your booking procedure. Warm regards

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, quiet and close to old town. Super helpful staff. Contact hotel to reserve parking in advance. Small modern rooms very efficiently designed.
Stayed 3 nights in Jul 2021
Response from The Alex Hotel Team on 19 Jul 2021
Dear guest, Thank you very much for taking the time to write a feedback. We are vey happy, that you enjoyed your stay at our hotel. We are looking forward to welcoming you again. Your The Alex Hotel Team

8/10 Good

Joshua

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Modern hotel with a coziness factor.
Spotty wifi in my room but they did offer to move me so that was outstanding customer service.
Stayed 1 night in Aug 2020
Response from The Alex Hotel on 12 Aug 2020
Dear Joshua, Thank you for taking the time to rate your stay at The Alex Hotel. We are pleased to read that you appreciate our efforts. Once again, we would like to apologize for the poor wifi connection in your room. We will make sure to check the room again and -if necessary- do our best to stabilize it. Should you ever travel to Freiburg again, we would be more than happy to welcome you at The Alex Hotel. Stay healthy! Kind regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, business style. Very friendly and helpful staff. Short walk to the city centre.
Stayed 2 nights in Aug 2020
Response from The Alex Hotel Team on 7 Aug 2020
Dear guest, Thank you very much for taking time to write this amazing rating. Especially your compliment for our team makes us very proud and happy, thank you! We would be more than happy to welcome you again in The Alex Hotel. Best regards, Your The Alex Hotel Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020
Response from The Alex Hotel Team on 8 Jul 2020
Sehr geehrter Gast, vielen Dank, dass Sie sich die Zeit genommen haben um Ihren Aufenthalt im The Alex Hotel zu bewerten. Es freut uns sehr, dass Sie Ihre Zeit in Freiburg genießen konnten und uns mit 10 von 10 Punkten bewertet haben, vielen Dank! Wir würden uns sehr freuen Sie wieder einmal bei uns begrüßen zu dürfen. Bis dahin wünschen wir Ihnen alles Gute! Herzliche Grüße, Ihr The Alex Hotel Team

10/10 Excellent

Sieg, Edmonton

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast should be included like most small Hotels in Germany.
Stayed 3 nights in Feb 2020
Response from The Alex Hotel Team on 2 Mar 2020
Sehr geehrter Gast, herzlichen Dank, dass Sie sich die Zeit genommen haben, um Ihren Aufenthalt im The Alex Hotel zu bewerten. Es freut uns sehr, dass Sie uns mit voller Punktzahl bewertet haben, vielen Dank! Dadurch, dass viele Gäste unser Frühstück nicht in Anspruch nehmen, haben wir uns dazu entschieden unsere Zimmerpreise exklusive Frühstück zu verkaufen. Wir würden uns sehr freuen, wenn wir Sie wieder einmal bei uns begrüßen dürfen und verbleiben mit besten Grüßen aus Freiburg, Ihr The Alex Hotel Team

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Feb 2020
Response from The Alex Hotel Team on 28 Feb 2020
Sehr geehrter Gast, vielen Dank, dass Sie sich die Zeit genommen haben, um Ihren Aufenthalt im The Alex Hotel zu bewerten. Es freut uns sehr, dass Sie die Tage bei uns genießen konnten und uns mit fast voller Punktzahl bewertet haben. Wir würden uns freuen, wenn wir Sie bei Ihrem nächsten Freiburg Aufenthalt wieder bei uns begrüßen dürfen und wünschen Ihnen bis dahin alles Gute. Herzliche Grüße aus Freiburg, Ihr The Alex Hotel Team

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Feb 2020
Response from The Alex Hotel Team on 12 Feb 2020
Sehr geehrter Gast, vielen Dank, dass Sie sich die Zeit genommen haben, um Ihren Aufenthalt im The Alex Hotel zu bewerten. Es freut uns sehr, dass Sie die Tage bei uns so genießen konnten und uns mit fast voller Punktzahl bewertet haben. Wir würden uns sehr freuen, wenn wir Sie wieder einmal bei uns begrüßen dürfen und wünschen Ihnen weiterhin alles Gute! Herzliche Grüße aus Freiburg, Ihr The Alex Hotel Team

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay in Strasbourg
Convenient location. Comfortable.
Stayed 2 nights in Dec 2019
Response from Christina Diggance on 27 Dec 2019
Dear John, Thank you very much for staying with us and your pleasant comment. We would be more than happy to welcome you again. Best regards from your The Alex Hotel team

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Christina Diggance on 29 Dec 2019
Lieber Gast, herzlichen Dank für Ihren Besuch und Ihre sehr wohlwollende Bewertung. Sehr gerne würden wir Sie wieder einmal bei einem Ihrer nächsten Freiburg-Aufenthalte bei uns willkommen heißen. Ihr The Alex Hotel Team

10/10 Excellent

Gonzalo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff, good location, rooms super clean and nice breakfast. I would definitely recommend The Alex Hotel
Stayed 1 night in Dec 2019
Response from Christina Diggance on 27 Dec 2019
Dear Gonzalo, Thank you so much for staying with us. We are very pleased that you enjoyed your stay. Thank you very much for your brilliant comment. It would be a great pleasure to welcome you again. All the best for you from The Alex Hotel team

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing staff!
Amazing staff, genuine, kind and attentive, for this reason alone I'd be back. The hotel is basic but very well done. Things to improve: soundproofing of rooms and amenities, serving light lunch or dinner (especially on Sunday's when only McDonalds and Burger King are open) would also be great but understand it may not be feasible.
Stayed 2 nights in Nov 2019
Response from The Alex Hotel Team on 26 Nov 2019
Dear guest, Thank you that you take time to write this brilliant comment! We are very happy that you enjoyed your stay in The Alex Hotel. Mostly the rating for our staff :-) We would be more thant happy to welcome you again when you're next time in Freiburg. We wish you all the best. Your The Alex Hotel Team

10/10 Excellent

Bernd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from VBU on 21 Nov 2019
Lieber Bernd, vielen Dank für Ihre ausgezeichnete Bewertung hier auf Hotels.com. Es freut uns, dass Sie sich bei uns wohl gefühlt haben und hoffen, dass wir Sie bald wieder bei uns willkommen heißen dürfen. Herzliche Grüße Ihr The Alex Hotel Team

8/10 Good

Margaret

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An "A" for Alex!
The Alex is a friendly hotel quite close to the old town.a 10.minute stroll. Staff were pleasant and helpful. The area is safe but parking limited.
Stayed 1 night in Oct 2019
Response from VBU on 20 Oct 2019
Dear guest, Thank you very much for choosing our house for your visit to Freuburg. We are very pleased that you feel so comfortable with us and have taken the time to comment. We would be equally happy if we could welcome you once again. Your The Alex Hotel team

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean and tidy hotel, close to all points of interest, walking distance to old town and restaurants. Easy parking. Staff were very friendly and helpful.
Stayed 2 nights in Oct 2019
Response from The Alex Hotel Team on 18 Oct 2019
Dear guest, Thank you for taking the time to write this stunning review on your stay at The Alex Hotel. We will make sure to pass on your compliment to everyone in our team- this is exactly what makes us love our job! It is nice to read that you seem to have enjoyed your stay. Should you ever plan on travelling to Freiburg once more, we would be more than happy to welcome you again. Sending best wishes from Freiburg

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great walking distance to old town Freiburg. Clean room, bed was a little hard, and wifi was good. No fridge in room. Staff gave us great recommendations for restaurants.
Stayed 3 nights in Sep 2019
Response from Your The Alex Hotel Team on 9 Oct 2019
Dear guest, Thank you for taking time to comment your stay with us! We're happy that you enjoyed your time in Freiburg. Please do not hesitate us when you have any questions while your stay, in all our rooms are minibars. We wish you all the best and hope to welcome you again in Freiburg! Your The Alex Hotel Team

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great owner, very personable and attentive. Loved it all.
Stayed 1 night in Aug 2019
Response from Christina on 31 Aug 2019
Dear giuest, We are more than happy, that you enjoyed your stay with us. Thank you very much for your feedback. We also would be very happy, if we could welcome you again in the future. All the best from The Alex Hotel team