Freshwater Holidays

Staff was very friendly, and the rooms were clean and comfortable. Restaurant in the lobby was delicious. We would stay here again!

The room we stayed in first was in the manor itself. It wasnt too bad but everything was tired looking However, a staff member did tell us they were doing a floor at a time and refurbishing everything, which would explain the rubbish by the back of the building where the disabled entrance was, The 2nd night,we were in The Grange, which is a short walk from Warbrook House and the room was bigger, more disability friendly and more modern. It is impossible to say anything negative about the staff. They were amazing. Anything we needed or anyone we spoke to were friendly, polite and nothing was too much trouble. I had my disability assistance dog with me ans they even left a bed and a bowl out for him, which was really kind. The restaurant was superb, with plenty of choice and a very attentive waitress too. We would definitely stay again although probably in the Grange until everything is refurbished but I would recommend the hotel to anyone that appreciates friendly staff and superb food.

Decor, hotel quality, and cleanliness was excellent. Lots of great amenities included. Guest service was friendly and efficient. Important to note that there is no elevator. Also, glassed in bathroom was not very private and sound through ceiling and room door was very noticeable.

Although the outside looks run down, the refurb in the rooms is nice. Once outside is freshened up, a few hanging baskets, tidy up etc, it will look more inviting. Just need a few tweaks. We were in room 7, twin room. Needs a bedside cabinet between the beds . Maybe a dressing table and mirror, for when you're getting ready. Shelf in bathroom would be handy. Bathroom needed cleaning around the floor edge. Bedroom could have done with a hoover. Bed soooo comfy. The lady greeted us and got our room ready early for us. Pub garden is fabulous. We ate at the pub. Best wrap i ve ever had. Will definitely stay again. Thankyou

Better lighting in car park when it's dark. Difficult to see where the disabled spaces are