Dear Ms Wendy,Thank you for taking the time to share your feedback.We are truly sorry to hear about your dissatisfaction regarding the pool closure. We understand how important leisure facilities are to our guests' stay. Please be assured that such closures are only made when necessary for maintenance to ensure the safety and well-being of our guests.We hope to have the opportunity to better serve you in the future.Warm regards,José Luis Saíz Director General / General Manager

Dear Mr. Carol,We would like to thank you for this positive review.We're delighted that our staff's friendliness significantly enhanced your visit, and their efforts to accommodate your mother's needs were successful. It is our utmost priority to provide an accessible and comfortable environment for all our guests.Knowing that the condition of the hotel and the quality of our room amenities met your expectations fills us with pride. We strive to maintain a high standard for our guests to ensure a memorable and enjoyable experience.Thank you for choosing Hotel El Puerto by Pierre & Vacances for your stay. We look forward to the opportunity to welcome you back in the future.We look forward to welcoming you back on future occasions. Best wishes,José Luis Saíz Director General / General Manager

Dear Mr. Michael,Thank you for taking the time to share your feedback.We are sorry to know that your recent stay did not meet your expectations. Could you please tell us a bit more about any issues you faced?We look forward to the chance to host you again for a more satisfying experience,Kind regards,José Luis Saíz Director General / General Manager

Estimada Sra. Jacqueline,Gracias por dedicarle unos minutos de su valioso tiempo a dejarnos su reseña.Lamentamos mucho no haber alcanzado sus expectativas durante su estancia en nuestro hotel. Nos hubiera gustado que nos hubiese informado durante su estancia de los inconvenientes que comenta para darnos así la oportunidad de reaccionar de manera inmediata y poder dar solución a los problemas, haciendo que su estancia fuera más placentera, que es lo que todos deseamos.Por nuestra parte, fue un placer recibirle y deseamos tener la oportunidad de ofrecerle una experiencia más positiva en el futuro. Atentamente,José Luis Saíz Director General / General Manager

Dear Ann,Thank you for taking the time to share your feedback with us.It's great to hear that you appreciated our prime location and the service provided by our restaurant team. We strive to offer exceptional service and are glad that these aspects stood out during your stay.We regret to hear about your concerns regarding additional charges and the cleanliness of towels. While it's true that we offer additional amenities such as safe and kettle rentals, these are intended to give our guests flexible options. Please rest assured that cleanliness is a top priority for us, and we typically receive high praise for our housekeeping standards. Regarding the food temperature, we maintain rigorous quality control, but we will certainly look into your comments to ensure that all our offerings meet the high standards our guests expect. As for the pool hours, they are carefully scheduled to allow for maintenance and ensure guest safety, but we understand your disappointment and appreciate your feedback on this matter.We would be delighted to welcome you back in the future for an improved experience. Warm regards,José Luis Saíz Director General / General Manager

Dear Marilyn,Thank you for taking the time to share your experience with us.We're delighted to hear that you found our reception staff to be welcoming. It's always encouraging to know that our team's efforts to provide excellent service are appreciated by our guests. We take pride in our hotel's cleanliness, and we're glad that this aspect met your expectations.We regret to hear that some aspects of your stay did not fully meet your satisfaction. We are constantly working on enhancing our facilities and amenities to ensure a comfortable experience for all our guests. As for the soundproofing, we acknowledge this is an area for improvement and appreciate your patience as we strive to provide a tranquil environment for our guests.We hope to have the opportunity to welcome you back and provide an experience that exceeds your expectations. Warm regards,José Luis Saíz Director General / General Manager

Estimado Sr. Daniel,Nos alegra sobremanera recibir su positivo comentario.Su reseña nos da idea de que pudo disfrutar de una estancia correcta y agradable en nuestras instalaciones. Gracias por elegirnos y por su tiempo a la hora de compartir sus sensaciones.Le enviamos un saludo muy cordial, esperando su pronto regreso.Atentamente,José Luis Saíz Director General / General Manager

Dear Guest,We really appreciate your positive review.Our dedicated team always aims to give the best experience to all our guests and it is rewarding for us that you appreciated the high standards we set ourselves.We look forward to seeing you again in the future. Best wishes,José Luis Saíz Director General / General Manager

Dear Madam,Thank you for taking the time to let us know your opinion of your recent stay.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to welcoming you back to our hotel in the future. Kind regards,José Luis Saíz Director General / General Manager

Dear David,Thank you for this review about your stay with us at the Hotel El Puerto by Pierre & Vacances.We're delighted to read that you were pleased with the cleanliness of your room and found our hotel to be in good condition, along with satisfactory service and room comfort. We take pride in maintaining high standards for our guests. Regarding the Wi-Fi, while we generally receive positive feedback about our internet service, it appears you had a less than ideal experience. We offer both Basic Access Wi-Fi for regular internet use and Full Access WiFi for a high-speed connection, which is included with certain types of accommodation. We regret any inconvenience this may have caused and would have been more than happy to assist you with any connectivity issues had we been made aware during your stay.We hope to have the opportunity of welcoming you back in the future. Best regards,José Luis Saíz Director General / General Manager

Dear Andrew,Thank you for this review about your stay with us at the Hotel El Puerto by Pierre & Vacances.We're happy to hear that our team's response to the air conditioning issue and the additional bed covers provided by our cleaning staff were to your satisfaction. It's also great to know that you found our service to be excellent. Regarding the rooftop pool area, we strive to offer a balance between guest enjoyment and local patron access, and we regret any inconvenience you faced on Christmas day due to the high demand. We appreciate your feedback and are continuously working to enhance our guest experience.We hope to have the opportunity of welcoming you back in the future. Best regards,José Luis Saíz Director General / General Manager

Dear Sam,Thank you for this great feedback about your recent stay at Hotel El Puerto by Pierre & Vacances.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.We look forward to welcoming you back on future occasions. Best wishes,José Luis Saíz Director General / General Manager

Dear Madam,Thank you for taking the time to let us know your opinion of your recent stay.We're thrilled you enjoyed the modernity and cleanliness of our rooms. It's a joy to know the comfort provided met your expectations and contributed to a pleasant stay. Your kind words about our fabulous rooftop pool are much appreciated. It's fantastic to hear you took advantage of the stunning beach views and sun loungers to relax and unwind. Our team is also pleased that you found our service to be impeccable. We strive to offer the best experience possible and it's rewarding to know we've succeeded in this regard.We look forward to welcoming you back. Best wishes,José Luis Saíz Director General / General Manager

Dear Alan,Thank you for this great feedback about your recent stay at Hotel El Puerto by Pierre & Vacances.We're delighted to know that our efforts to maintain a high standard of cleanliness met your expectations, and it's great to hear that you were satisfied with the overall condition of our hotel. Our team is also pleased that you found our service to be excellent. We understand that while you were pleased with most amenities, there may have been some aspects that did not fully meet your needs. Rest assured, we are committed to providing a comfortable and enjoyable experience for all our guests.We look forward to welcoming you back on future occasions. Best wishes,José Luis Saíz Director General / General Manager

Dear Madam,It was a pleasure to receive this great review.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.We look forward to welcoming you again. Best regards,José Luis Saíz Director General / General Manager

Dear Jennifer,Thank you for this great feedback about your recent stay at Hotel El Puerto by Pierre & Vacances.We are delighted to hear that you enjoyed our prime location, close to bars, restaurants, and shops. It's great to know that our seaview rooms and the lovely views from our sky bar added to your stay. However, we apologize for any inconvenience caused by the lack of a kettle in the room. For future reference, we do offer kettle rentals at our front desk for 5/day.We appreciate your feedback regarding the sky bar drink prices and will take it into consideration for future improvements.We look forward to seeing you again in the future. Kindest regards,José Luis Saíz Director General / General Manager

Dear Madam,Please accept our thanks for your kind review regarding your stay.We are delighted that everything met your expectations during your stay with us and that you appreciated our high standards.It would be our pleasure to have you return on another occasion. Very best wishes,José Luis Saíz Director General / General Manager

Dear Holly, Thank you for this positive review of your stay.We are delighted that everything met your expectations during your stay with us and that you appreciated our high standards.We look forward to the pleasure of seeing you again in the future. Kind regards,José Luis Saíz Director General / General Manager

Dear Pauline,Thank you for this great feedback about your recent stay at Hotel El Puerto by Pierre & Vacances.We are delighted to hear that you found our hotel to be clean and centrally located. Our prime location allows guests to easily access the beach, shops, and restaurants in Fuengirola.We apologize for any inconvenience caused by the wait for the elevators and the early morning cleaning service. We are aware of the elevator situation and have plans to replace them between December 2023 and February 2024. As for the cleaning service, we will ensure that our housekeeping team is more mindful of the timing of their visits to avoid disturbing our guests' rest.We look forward to seeing you again in the future. Kindest regards,José Luis Saíz Director General / General Manager

Dear Andrew,Thank you for this review about your stay with us at the Hotel El Puerto by Pierre & Vacances.Unfortunately it seems that we did not meet all of your expectations. Could you please let us know exactly what you found unsatisfactory? We always welcome our guests' feedback and suggestions for improvement.We hope to have the opportunity of welcoming you back in the future. Best regards,José Luis Saíz Director General / General Manager

Dear David,Thank you for this review about your stay with us at the Hotel El Puerto by Pierre & Vacances.We are glad to hear that you found our room cleanliness to be satisfactory. However, we apologize for the inconvenience caused by the room size and the lack of a kettle. Our rooms are designed to be compact and efficient, but we understand that they may not meet everyone's preferences. For future stays, we recommend booking one of our Junior Suites, which offer more space and additional amenities such as a kettle upon request.We also regret that the view from your room was not to your liking. We offer a variety of room types with different views, including sea view rooms, which provide a more pleasant outlook. Please feel free to request a room with a preferred view during your next visit, and we will do our best to accommodate your preferences.We hope to have the opportunity of welcoming you back in the future. Best regards,José Luis Saíz Director General / General Manager

Estimada Rosalina,Muchísimas gracias por su reseña acerca de su experiencia en Hotel El Puerto by Pierre & Vacances.Su reseña nos da idea de que pudo disfrutar de una estancia correcta y agradable en nuestras instalaciones. Gracias por elegirnos y por su tiempo a la hora de compartir sus sensaciones.Le enviamos un saludo muy cordial, esperando su pronto regreso.Atentamente,José Luis Saíz Director General / General Manager

Dear Brian,Thank you for this great feedback about your recent stay at Hotel El Puerto by Pierre & Vacances.Our location is one of the things we are very proud of about our hotel.We are so lucky to have such a strategic position that brings transport options to our guests and must-see attractions closer.We look forward to welcoming you back on future occasions. Best wishes,Guest Relation

Dear Guest,Thank you for taking the time to review your stay.We are sorry to hear about your dissatisfaction with the staff around the rooftop pool. We take all feedback seriously and will address this issue with our team to ensure a better experience for our future guests. We understand that the atmosphere around the pool is important for our guests' relaxation and enjoyment, and we strive to provide a pleasant environment for everyone.We hope to have the opportunity to welcome you back for a more enjoyable stay in the future. Kind regards,José Luis Saíz Director General / General Manager

Dear Kevin,Thank you for this great feedback about your recent stay at Hotel El Puerto by Pierre & Vacances.It is rewarding to know that you had such a pleasant stay and appreciated our high standards as well as our convenient location.We look forward to welcoming you back on future occasions. Best wishes,José Luis Saíz Director General / General Manager

Dear David,Thank you for this great feedback about your recent stay at Hotel El Puerto by Pierre & Vacances.We are glad we were able to meet all your requirements for a perfect stay and that you appreciated the public transport options nearby.We look forward to welcoming you back on future occasions. Best wishes,José Luis Saíz Director General / General Manager

Dear Jonathan,Thank you for this review about your stay with us at the Hotel El Puerto by Pierre & Vacances.Our entire team is delighted that you had a wonderful stay, and appreciate the kind words about the quality service you received from our team. We have taken note of your remark regarding the elevator and will be taking it into consideration for future improvements.We hope to have the opportunity of welcoming you back in the future. Best regards,José Luis Saíz Director General / General Manager

Dear Sir,Thank you for this great feedback about your recent stay at Hotel El Puerto by Pierre & Vacances.We are pleased that we were able to meet your expectations.We look forward to welcoming you back on future occasions. Best wishes,José Luis Saíz Director General / General Manager

Dear Sir,Thank you for this great feedback about your recent stay at Hotel El Puerto by Pierre & Vacances.We are pleased that we were able to meet your expectations.We look forward to welcoming you back on future occasions. Best wishes,José Luis Saíz Director General / General Manager

Dear Sir,Thank you for this great feedback about your recent stay at Hotel El Puerto by Pierre & Vacances.We are pleased that we were able to meet your expectations.We look forward to welcoming you back on future occasions. Best wishes,José Luis Saíz Director General / General Manager

Dear Madam,Thank you for sharing your opinion of your stay with us.It is rewarding to know that you had such a pleasant experience with us. Thank you for appreciating our team's quality service; this will encourage us to continue with our efforts to deliver an excellent experience to all our guests.We hope to see you again soon, Kind regards,José Luis Saíz Director General / General Manager

Dear Mr Keith,Thank you for this great feedback about your recent stay at Hotel El Puerto by Pierre & Vacances.We are pleased that we were able to meet your expectations.We look forward to welcoming you back on future occasions. Best wishes,José Luis Saíz Director General / General Manager

Cher Hôte,Merci d'avoir pris le temps de partager votre expérience dans notre hôtel.Nous sommes ravis de savoir que vous avez apprécié notre emplacement de choix et que vous ayez pu profiter de notre piscine. Nous tenons à préciser que nos ascenseurs sont en cours de rénovation pour améliorer leur fonctionnement. Par ailleurs, nous proposons différentes tailles et types de chambres pour répondre aux besoins de nos clients. En ce qui concerne la climatisation, nous avons un système individuel dans chaque chambre et nous aurions été heureux de vous aider à le régler si nous avions été informés du problème. Si vous êtes sensible au bruit, n’hésitez pas à nous le faire savoir, dès la réservation, afin que nous en tenions compte au moment de l’attribution de votre logement.Nous espérons avoir l'occasion de vous accueillir à nouveau pour vous offrir une expérience plus satisfaisante. Cordialement,José Luis Saíz Director General / General Manager

Dear Olivia,Thank you for taking the time to share your feedback.We strive to maintain a peaceful environment for all our guests, and we regret that you were disturbed by other guests during your stay. We encourage guests to report any disturbances to our 24-hour front desk so that we can address the situation promptly. We appreciate your feedback and have taken note of your comments regarding the safe and sink. Rest assured, now that you have brought this to our attention, our maintenance team will be checking this immediately.We hope to have the opportunity to welcome you back for a more enjoyable stay in the future. Kind regards,José Luis Saíz Director General / General Manager

Dear Karen,Thank you for taking the time to share your review.We are very sorry for the inconvenience caused by the noise from other guests and the dog on your floor. Our team is always available to address any concerns, and we encourage guests to report any disturbances so that we can take appropriate action to ensure your comfort.We also apologize for any inconvenience you experienced in trying to contact reception. We will make sure to take your comments into consideration to improve our guests' experiences in the future.We hope we can provide you with an improved stay in the future.Kind regards,José Luis Saíz Director General / General Manager

Dear Sir,Thank you for this great feedback about your recent stay at Hotel El Puerto by Pierre & Vacances.We are pleased that we were able to meet your expectations.We look forward to welcoming you back on future occasions. Best wishes,José Luis Saíz Director General / General Manager

Dear Madam,Thank you for positively reviewing your stay.We are pleased that we were able to meet your expectations.It would be a pleasure to welcome you back. Best wishes,José Luis Saíz Director General / General Manager

Dear Jess,Thank you for this review about your stay with us at the Hotel El Puerto by Pierre & Vacances.We are delighted you enjoyed your stay and were able to make the most of the lovely views we are lucky to have. We appreciate your acknowledgement of the efforts of our team to ensure your time with us was memorable. We are happy to know you had a pleasant experience at our restaurant, however, due to the regulations currently in place to safeguard our guests, we have had to modify our dofferings and apologise for any inconvenience.We hope to have the opportunity of welcoming you back in the future. Best regards,José Luis Saíz Director General / General Manager

Dear Terry,Thank you for such a positive review.We are pleased that we were able to meet your expectations with our high standards and strategic location.We look forward to welcoming you back in the future.Kind regards,José Luis Saíz Director General / General Manager

Dear Denise,Thank you for this great feedback about your recent stay at Hotel El Puerto by Pierre & Vacances.We are glad to hear that you found our hotel to be good value for money and appreciated the cleanliness and modern design of your room. Our front desk staff is always happy to assist with any issues, such as the wifi access process.However, we apologize for the inconvenience you experienced with the cleaning service during your stay. Our team strives to provide daily housekeeping, and we will address this matter to ensure it does not happen again. Regarding the breakfast, we appreciate your feedback and will work on improving the quality and variety of our offerings to better meet our guests' expectations.We look forward to seeing you again in the future. Kindest regards,José Luis Saíz Director General / General Manager

Dear Madam,Thank you for this great feedback about your recent stay at Hotel El Puerto by Pierre & Vacances.We are sorry your stay was not as enjoyable as we would have liked.We would like to know how we could improve your experience with us.We look forward to seeing you again in the future. Kindest regards,José Luis Saíz Director General / General Manager

Dear Janet,Thank you for taking the time to share your feedback with us.We are sorry to hear that your stay with us did not completely meet your expectations. We have tried to ensure that all information regarding any extra charges is clearly stated on our website and all other booking sites; we apologise for any inconvenience.Furthermore, iron and iron board can be rented, please do not hesitate to ask our front desk team for more details on your next visit. Additionally, please rest assured that we have taken note of your feedback regarding the WiFi.We hope to have the opportunity of welcoming you back in the future for an improved experience.Kind regards,José Luis Saíz Director General / General Manager

Dear John Anthony,Thank you for this great feedback about your recent stay at Hotel El Puerto by Pierre & Vacances.We truly appreciate that you choose to visit us and it is a pleasure to know that our convenient location met your needs and expectations.We look forward to welcoming you back on future occasions. Best wishes,José Luis Saíz Director General / General Manager

Dear Sir,Thank you for this great feedback about your recent stay at Hotel El Puerto by Pierre & Vacances.We are delighted that everything met your expectations during your stay with us and that you appreciated our high standards.We look forward to welcoming you back on future occasions. Best wishes,José Luis Saíz Director General / General Manager

Dear Colin,Thank you for this review about your stay with us at the Hotel El Puerto by Pierre & Vacances.We are delighted to know that your room met your expectations. Our team are on hand for anything you might need, please don't hesitate to let us know if anything is missing.José Luis Saíz Director General / General Manager

Dear Joseph,Thank you for this great feedback about your recent stay at Hotel El Puerto by Pierre & Vacances.We are all thrilled that you enjoyed every aspect of your stay and that our team members added to this experience positively.We look forward to welcoming you back on future occasions. Best wishes,José Luis Saíz Director General / General Manager