6/10 Okay
Small, S.
4 Mar 2025
Liked: Check-in, communication, location, listing accuracy
Disliked: Cleanliness
The best thing about this apartment is the location
I want to start off by saying that the staff at Viola Market were excellent. Mariana was very responsive, polite, and professional. I felt bad for her because the issues with our stay were really beyond her control.What reviewers complained about with the other Viola Market apartment is also true about this one: the shower stall leaks. In our case it hadn’t just leaked, but water had seeped below the linoleum plank flooring and made the floor squishy. Our feet and socks kept getting wet in the bathroom even though we had just arrived and hadn’t even used the shower. I knelt down and pressed on the floor and dank, smelly water bubbled up from the floor. It was gross.I messaged Mariana and they had a maintenance technician there for several hours the next day to reinforce the seal around the door (it looks like he just applied silicone) but it didn’t do anything. The issue is more to do with the shower doors and threshold combined with the shallowness of the shower pan. It’s leaked enough times now that it’s compromised the glue that holds the flooring down hence the bubbling up when you put any worth on the flooring.The second issue that was really annoying all week was the wi-fi. We kept getting kicked off every 30 minutes and you’d have to login back in again. This is a disaster if you’re in the middle of a Zoom meeting and extremely frustrating if you’re trying to stream any content. There didn’t seem anyway to fix this from what we could tell.
Small, S.
Stayed 7 nights in Feb 2025